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The Communication Avalanche: How Technology is Changing Our Work
Environment & Employment ModelsAmir Zmora@AmirZmora
https://thenewdialtone.com/
Texting is the king of communications
Messaging on the rise
Smihula Waves
Industrial Revolution1780-1880
Technical Revolution1880-1940
Scientific-Technical
Revolution1940-1985
Information & Telecom
Revolution1985-2015
hypothetical wave of the post-informational technological
revolution2015 - 2035
Acceleration of growth
1995 2000 2005 2010 2015
ICQ1996
gTalk2005
Hangouts2013
Facebook2004 &
2006
Dropbox2007
Broadsoft1998 +
Intellinote 2006
WhatsApp2009
Skype2003
Slack2013
iPhone2007
AWS2006
WebRTC2011
Consumer habits predict the future B2B communications
Millennial Social Network Engagement
Messaging becomes more expressive
Messaging going business
A thread user/business can return to
Conversational& In-context
This consumer trend will move to B2B
The Future of Communications
Hypothetical Mock-upCan this indicate future meeting scenario/engagement?
PayPal started for shopping, now used for business transactions
Business transactions will move to B2C communications platforms
Human-Computer interaction moving to voice
Moving from 95% to 99% accuracy will be an inflection point
Low latency required
Next challenge -Overcoming background noise
MPLS
Internet
Dynamic multi-path selection &
optimizationSD-WAN Router
Enterprise Branchreplicated at multiple locations
UCaaS Data Center
SD-WAN aggregation server
SD-WAN
The Future of Communications
05/02/2023 19
True collaboration – remote joint work
Big Data allowing for search & retrieval of voice,
texting, content
Voice centric vs. text Human-Computer
interface moving to voice
Transactions through B2C communications platforms
also in B2B
Telephony
Messaging Storage
Chatter
Traditional communication is
challenged by other disciplines
Thank You
Amir Zmora@AmirZmora
https://thenewdialtone.com/