The Cloud Series: First Steps in Making Your Decision

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The cloud is not for everything and everybody, at least not yet. The other thing you need to know, is that like any complex technology, moving to the cloud requires a well-executed plan and a solid foundation of support. If you aren't asking questions like these in your organization, there's a good chance you aren't ready to move to the cloud, even if it makes sense for you. • How good is our connectivity? If we are asking people to access our applications through the Internet, do we have the bandwidth and the networking solutions to support that? Will they notice a difference in speed? • What kind of data do we have? Do we have personal identifying information on our employees and our clients? What kind of security policies do we have in place to protect that data? What kind of security policies do our cloud providers have in place, and where is the liability in the event of a breach? • What are our most critical applications and are they cloud-ready? Do we have home-grown or older applications that can't run in the cloud? Do people have the option and the capability to access those applications remotely? How do we handle applications that can't be run in the cloud?

Text of The Cloud Series: First Steps in Making Your Decision

COMCAST HEALTHCARE NETWORK SERVICES

First Steps in Making Your Decision

The Cloud Series:

Tim Weber, Director of Infrastructure ServicesADNET Technologies, LLC

Brian Mulligan, Sales Manager, Enterprise ServicesComcast Business Services

Agenda

Why are we here?State of the cloudConnectivity for the cloudProtecting your dataCloud ready applicationsWrap-upQuestions

Why Are We Here?

Are you

Using the cloud? (Are you sure?)

Considering going to the cloud?What scares you about going to the cloud?

Ruling out the cloud as an option?Why?

State of the Cloud

Cloud is here to stayCan help to reduce costs & complexityNo silver bulletLots of confusion in the marketplace

The Hype Cycle

Source: Gartner Hype Cycle for Emerging Technologies

Cloud Considerations

ConnectivityComplexityCostsCore to the businessCulture

Connectivity for the Cloud

Comcast Business Class

Exploding bandwidth demands

Driving need for the ultimate in high performance networking

Meaningful Use is driving network traffic grow resulting in stressed infrastructure

MORE CONTENT

MORE DEVICES

MORE APPLICATIONS

MORE ON-DEMAND ACCESS

Network traffic growth is stressing current infrastructure

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IT leaders demand high-performance network connectivity

Majority of surveyed IT leaders see bandwidth intensive applications, business continuity/disaster recovery and virtualized resources as contributing to the demand for high-performance connectivity.

CIO/Computerworld Market Pulse Survey conducted for Comcast Business ServicesNovember 2011

Q5: Which of the following are contributing to demand for high-performance network connectivity at your company? (Please check all that apply.) Base: 234 qualified respondents

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Technology benefits of high-performance connectivity

Business benefits of high-performance connectivity

Comcasts high-capacity connectivity solutions address IT challenges

Application Performance

Regulatory Compliance

Secure Connection to the Cloud

Business ContinuitySupport

SecureData CenterConnection

Effectiveness and Efficiency

Highly reliable, secure and scalable connectivity to enterprise or 3rd-party data center.

NEED

ANSWER

Reliable, secure and scalable data center connectivity

Rely on carrier-grade point-to-point and multi-point Metro Ethernet services from Comcast Business Class.

EP-LAN service serves dual role providing site-to-site connectivity plus backup connection to secondary data center to maintain business continuity in the event of disaster or loss of connectivity to primary data center.

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Business continuity

Highly reliable, secure and scalable data and Internet connectivity for seamless business operations when disaster strikes.

NEED

ANSWER

Carrier-grade Metro Ethernet and voice services delivered over a diverse and resilient fiber optic network.

Comcast offers the largest facilities-based last mile alternative to the phone company.

Comcast Network

MPLS Core

VPLS Ethernet LAN

L2VPNEthernet P2P

Any to Any Network

Point to Point Network

CPE

CPE

CPE

CPE

CPE

CPE

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Cloud computing

Exploit appropriate cloud-based opportunities without connectivity limitations.

NEED

ANSWER

Rely on Ethernet Dedicated Internet Access from Comcast Business Class to get to and from the cloud.

Single links from company offices to the cloud are single points of failure

To ensure IT continuity requires a second network link

Double Down to the Cloud

As businesses move IT assets to the cloud, they put greater demands on the network. They also become much more dependent on the connection to those cloud-based services. What good does it do to have your applications and critical data out in the cloud if you cant access them? Or what if the connection is not fast enough to allow your cloud-based services to function properly? And how is that connection impacted as you migrate more software, platforms and infrastructure to the cloud? Clearly, cloud-based services are only as good as the connection to the cloud itself. The cloud is driving demand for new, better last mile bandwidth solutions. Virtualized services require some pretty intense network connectivity on the backboneplus broad network support for service delivery and cost management, high physical security and availability. Ethernet/Fiber is unlocking cost-effective, last mile technology.

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Solutions to address network constraints

NEEDHighly scalable, reliable and secure bandwidth via network services

ANSWERRely on carrier-grade Metro-Ethernet services available in easily adjustable increments betweeen 1 Mbps and 10Gbps

Standardized Standardized equipment limits network integration challenges Scalability Service from 1Mbps to 10GbpsReliability Ability for the network to detect and recover from incidents without impacting usersService Management Monitor, diagnose and centrally manage the network, using standards-based vendor independent methodsQuality of Service Wide choice and granularity of bandwidth and quality of service options that can accommodate existing TDM traffic and other service flows

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Ethernet Private LineEthernet Virtual Private LineEthernet Network ServiceEthernet Dedicated Internet

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DATA & INTERNET

VOICE

Business VoiceEdgeBusiness Class TrunksBusiness Class Voice

Comcast Business Services portfolio

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Comcast people and resources make the difference

SUPPORT

Experienced team with thousands of dedicated professionalsCarrier class network engineering support experts on staff

Strong local presence in every market Comcast services with customer service, engineering and technical support available 24/7/365 to support customer needs

Ongoing multilayer, proactive monitoring and troubleshootingBusiness Services Network Operations Centers (BNOCs) provide redundancy and operate 24x7x365Responsive to changes in network demand

LOCAL PRESENCE

NETWORK MANAGEMENT

Cloud Readiness

Complexity

How cloudable are your applications?SaaS applicationsWhat if there is no SaaS?

Costs

Cloud is not always cheaperCost factors to considerTotal costs for maintaining (either)Bandwidth upgrades?Need to understand your ROI

Core to the Business

How relevant is the function to your businessIf not core, then why are you doing it?If core, what is your tolerance for downtime?

Culture

Are you a control freak?Security is the cloud more or less secure?Can you organization deal with the change?

Protecting Your Data

Data Security

Elephant in the roomGiving up control(In many cases, your data is safer in the cloud than your office)

How Can I Know it is Safe?

Know your vendorsLevels of protection (access control, password, encryption)Levels of backupKeep personal & corporate data separateChallenging with the concept of BYODStrong policies can be your friendFor example what can people do from their mobile devices? What type of data do we allow them to access?

Now What?

So where do we go from here?Cloud forces clarity on what you doNeed to know what is core and what isntAre your apps cloudable?We can helpReview of your systemsLead you down a path incremental change

Appendix

Ethernet Private Line

OVERVIEW

Reliable, flexible, high bandwidth alternative to traditional TDMPrivate Lines, enabling customers to connect CPE using a lower cost Ethernet interface.

FEATURES

BENEFITS

Allows customers to use any VLANs orEthernet control protocol across the service.

Meet the demand of bandwidth-intensiveapplications without disrupting your internal customers needs with flexible, scalable point-to-point configurations delivering high-capacity fiber connections between two sites.

Ethernet Virtual Private Line - EVPL

OVERVIEW

Reliable, flexible, cost effective alternative to traditional TDM Private Lines, Frame Relay or ATM, delivering the highbandwidth you need, when and where you need it.

FEATURES

BENEFITS

Similar to Ethernet Private Line, Ethernet Virtual Private Line provides an Ethernet Virtual Connection between two customer locations,replacing frame relay or ATM services while also supporting Service Multiplexed User Network Interfaces (UNI).

Allows for a single physical connection to customer premise equipment for multiple virtual connections.

Dedicated ConnectivitySingle physical connection (UNI)to customer premise equipmentfor one or more virtual connectionssupporting Service Multiplexed UserNetwork Interfaces (UNI)Flexible ConfigurationsChose from three Classes of Service(CoS) options: Basic, Priority, andPremium, within a single EthernetVirtual Connection (EVC)Business Class Support24/7/365 network monitoring andsupport through our Business ClassNetwork Operations Center (BNOC)Bandwidth OptionsOffered in 10Mbps/100Mbps,1Gbps and 10Gbps Ethernet UserNetwork Interfaces (UNI), andavailable in speed increments from1Mbps to 10Gbps

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Ethernet Network Service - ELAN

OVERVIEW

A reliable, cost effective alternative to traditional hub and spoke network topologiesusing Frame Relay, TDM private lines or ATM, offering a more flexible and scalable network solution.

FEATURES