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Process Mining: Data Enabling Organisational Change
www.pwc.com
Data Innovation SummitMarch 26th, 2015
Zbigniew ‘Zibi’ Paszkiewicz, Ph.D.zbigniew.paszkiewicz@be.pwc.comRisk Assurance Services
PwC
Organisations and processes
Process Mining: Data Enabling Organisational Change
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March 2015
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
PwC
Constant change
Process Mining: Data Enabling Organisational Change
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March 2015
Dynamic Turbulent Competitive
Constant change
Change of processes Change of social context
PwC
Areas of concern
Process Mining: Data Enabling Organisational Change
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March 2015
Improvement of effectiveness
Utilization of resources
Quality assurance
Standardization of operations
Fraud detection and prevention
Risk management
PwC
Traditional approach
Process Mining: Data Enabling Organisational Change
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March 2015
Workshops
Interviews
Observations
Document analysis
PwC
Promise vs. Reality
Process Mining: Data Enabling Organisational Change
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Promise Reality
Method for discovery of real business processes
PwC
Event logs
Process Mining: Data Enabling Organisational Change
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Event log
PwC
Process mining
Process Mining: Data Enabling Organisational Change
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March 2015
Event log
PwC
Traditional areas of process mining
Process Mining: Data Enabling Organisational Change
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March 2015
Discovery Conformance & Enhancement (Cross)organizational Mining
Off
-lin
e
PwC
Traditional areas of process mining
Process Mining: Data Enabling Organisational Change
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March 2015
Detection Prediction Recommendation
On
-lin
e
6 days
7 days
6 days
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One process - various models
Process Mining: Data Enabling Organisational Change
Processdiscovery
Precision
Fitness
Generalisation
Simplicity
Occam’s razor
not under-fittingnot over-fitting
describe behaviour
More on process mining research concepts:
PwC
Process Mining: Data Enabling Organisational Change
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March 2015
PwC
Organisation X-ray
Process Mining: Data Enabling Organisational Change
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March 2015
PwC
Enabling organisational change - activities
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March 2015
Process mining
Focus on activities
Casual and time dependenciesPerformance characteristic
Variants of executions
PwC
Enabling organisational change - people
Process Mining: Data Enabling Organisational Change
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March 2015
Process mining
Focus on people
Decisions and knowledgeInteractions
(Inter)organizational dependencies
PwC
Enabling organisational change - advantages
Objective
Complete
Multi-aspect
Quick
Detailed
Process Mining: Data Enabling Organisational Change
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March 2015
PwC
Selected areas of scientific research
Process Mining: Data Enabling Organisational Change
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March 2015
Online predictions and recommendations
Inter-organizational processes
Multi-dimensional process models
Dynamic development of commercial and open source tools
Event log standards
PwC
IEEE CIS Task Force on Process Mining
Process Mining: Data Enabling Organisational Change
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March 2015
http://www.win.tue.nl/ieeetfpm/https://www.coursera.org/course/procmin
PwC
PwC Process Intelligence
Process Mining: Data Enabling Organisational Change
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March 2015
http://www.pwc.be/en/data-analytics-services/
Internal audits
Financial audits
Shared service centres
Data management practices
We are hiring…
IT system implementations
Sector specific processes
Thank you!
© 2015 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network
of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and
independent legal entity.
Zbigniew ‘Zibi’ Paszkiewicz, Ph.D.zbigniew.paszkiewicz@be.pwc.comMobile: +32 491 62.17.81Risk Assurance Services
LinkedIn: https://www.linkedin.com/in/zpaszkiewiczResearch Gate: http://www.researchgate.net/profile/Zbigniew_Paszkiewicz/
Process Mining:Data Enabling Organisational Change
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