٢ א א ٢٤٧ to Front office Operation א א א K א א ، א ، א א א א א א א א א א א ... Pre Arrival W א ، א א א א א א א ، א א א א א W א K א א א א א W א J١

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    Introduction to Front office Operation

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    W ?FLobbyE

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    Reservation

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    Reception

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    Concierge K

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    WFront Office Classification

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    WOperations

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    WPre Arrival

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    FVIPEFR.CEK

    WArrival

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    WOccupancy W

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    WDeparture

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    WFront Office Designing & Equipment

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    WPrinciples of Good Service

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    WBusiness Center Services

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    Wfront Office Technology

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    Phone department

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    WPhone Functions

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    J W( Morning Shift ) K

    J W( Evening Shift ) K

    J W( Night Shift )

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    Supervisors Responsibilities

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    WThe Employees Duties & Responsibilities

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    WPhone Equipments

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    WPhone Skills

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    WCalls Types

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    K WIn-House Calls K WLocal Calls K WLong Distance Calls K WFree Call Number K WInternet Service K WWake up Calls

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    WEmergencies Situations

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    J K J K J Logo BookK

    WComplaints Calls

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    Wake Up Call

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    FECollect Call

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    Practicing

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    WCalls Report

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    Sheraton Hotel

    TELEFAX Room No.:.. Date:.

    Name:. Time:..

    Telefax No:.

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    W Call Bill

    Sheraton Hotel

    Telephone Charge

    Room No:.. Date:.

    Name: Time:

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    Place Called:.

    Charge:

    Signed By:.

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    Cashier

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    FEHead CashiersK Front Office Cashier K Night Auditor K K FEK

    WJob Description

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    WCashier's Responsibilities & Duties

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    WAccounting Cycle

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    J WAccount Folio

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    JWTransaction Posting

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    WAccounting Record

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    WPayment Methods

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    W Credit Card

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    J Visa Card J Master Card J American Express

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    W Personal Check

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    W Travel Check

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    WVoucher

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    WSpecial Cases W

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    WCash Register

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    Department Control Sheet

    Voucher No.

    Room No. Guest Name Amount Memo

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    JW Safe Boxes Form

    Sheraton Hotel

    Safe Deposit

    Room No.:..

    Name:..

    Received By:

    Guest Signature:

    Date:...

    Guest Ledger Summary Report Room No. Name Folio No. Open Bal. Charges Credit Close Bal.

    304 Al-harbe 0345 0 80 0 80.00

    305 Alghamdy O604 60 90 0 30

    401 Khaled 0165 100 80 0 180

    402 Ahmed 0548 0 120 150 -30

    403 Khaled 0453 200 300 500 0

    Total 360 670 650 260

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    J :Front Office Cash Sheet

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