08 Ponencia: Informe de Análisis del BPMS, BPM & BPaaS Market Survey 2014

Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 1

proceeditCloud BPM Discovery

Seminar - Analysis BPM Market Survey 2014


BPM Market Survey 2014

Datos de la Encuesta 1

+100KProfesionales invitados aparticipar

+240Respuestasobtenidas

42Países representados 233

Número de organizacionesrepresentadas

4.800KTotal de empleados representados

7018.800

Moda/Media de empleados/compañía


BPM Market Survey 2014

Datos de la Encuesta 2

35Preguntas 20Tiempo medio de respuesta (minutos)

23-052014

Fecha Inicio17-112014

Fecha Análisis

SurveyMonkey

Medio Utilizado


Question 1 - Participants by Professional Activity

Question

1

11,4 %8,4 %

17,7 %

16,5 %

Working in a private end

user company

Working in a business

consultancy company

Others

Free-lance professional

Working in a technological consultancy

company

Working in a BPMS Software

Vendor

11,0 %

16,5 %

Enterprise Partner/Owner

8,0 %

Working in a Technology

Vendor

Entrepreneur

5,5 %

5,1 %


Question 1 - Participants by Type of Company

Question

1

16,9 %35,4 %

40,5 %

End Users Others

Partners

7,2 %

Vendors


Question 2 – Countries of Survey Respondents

Argentina.

Austria

Belgium.

Bangladesh.

Bolivia.

Brazil.

Canada.

Chile.

Colombia.

Costa Rica.

Ecuador.

El Salvador.

France.

Germany.

Guatemala.

Hungary.

India.

Iran.

Israel.

Italy.

Mexico.

Netherlands.

Pakistan.

Panamá.

Peru.

Poland

Portugal.

Romania.

Russia.

Singapore.

Slovakia.

Slovenia

Spain.

Switzerland.

Tajikistan.

Tunisia.

Turkey.

UAE.

UK.

Uruguay.

USA.

Venezuela.

¡42 Países!


Question 2 – Distribution of Participants per Country

0

20

40

60

80

100

120

Nu

mb

re o

f P

arti

cip

an

ts

Distribution of Participants per Country


Question 3 – Distribution of Participants per Employees

0

5

10

15

20

25

30

1 10 100 1,000 10,000 100,000 1,000,000

Nu

mb

er o

f R

esp

on

dan

ts

Nuber of Employees

Distribution of Respondants per Number of Enployees


Question 3 – Distribution of Participants per Employees

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 10 100 1,000 10,000 100,000 1,000,000

% R

esp

on

dan

ts

Number of Employees

Distribution of Respondants per Number of Employese

Average declared 70Employees


Question 4 – Distribution by Sectors

Question

4

12,9 % 3,7 %

18,9 %

18,4 %

Software Industry

Information Technology

Others

BankingConsultancy

Public Education

6,5 %

36,4 %

Others Services

3,2 %


Question 5 - Involved in BPMS, BPM or BPaaS?

Question

5

16,4 %43,8 %

27,6 %

As Vendors & Partners

NotInvolved

As End Users

12,2%

Others


Question 5 – Involved in BPMS, BPM or BPaaS?

Question

510,9 %

10,5 %

22,3 %

12,2 %

As Business Consultant

Not at all As Others

As IT Manager

As Technological

Consultant

As Business Manager

7,6 %

16,4 %

In Sales

As Actor in BPM

Processes

7,6 %7,1 %

5,5 %

As Decider

End Users

30,7 %


Question 6 – Have you Already Implemented BPM?

Question

611,3 %

15,1 %

19,8 %

11,3 %

Not at all

Yes 2 – 5Processes

Yes > 50Processes

Not yet but Discovering,

Mapping, Defining

Not yet but Studying

Yes 5 – 10Processes10,4 %

8,0 %

Yes our 1st

Process



8,5 %

6,1 %

9,4 %

0

1

10

100

1,000

10,000

0% 1% 10% 100%

Nu

mb

er o

f B

PM

Pro

cess a

lread

y im

pla

nte

d

% of Organizations

Distribution of BPM Processes Implanted per Organization

1,3 %

2,7 %

22 %

47 %


Question 6 – Distribution of BPM Process Implantation

Masters 1,3 %

Seniors 1,4 %

Juniors 19,3 %

Not in yet 53 %

Beginners 25 %

Main Barriers & Brakes for BPM Adoption% of

Answers


Question 7 – Main Barriers & Brakes for BPM Adoption

Difficulties on the integration with corporate applications

Cultural barriers of managers and users

Difficulties on discovering/mapping/defining processes

High cost of development/integration of BPM Processes

2

1

3

4

11,6

Afraid of the difficulties of the change management5

Not easy to convince our management level6

High cost of license of the BPMS Platforms7

Business driven by persons, no way to automate (¿?)8

High cost of the maintenance BPM processes9

8,6

7,9

6,3

5,7

4,8

4,5

4,5

4,1

Most Difficult Phases in BPM Implementation% of

Answers


Question 8 – Most Difficult Phases in BPM Implementation

Users adoption / Change management

Business process mapping

Business process discovering

Integration with corporate applications

2

1

3

4

8,8

Process standardization 5

Business process optimization (OPEX) 6

Cost and benefit estimation 7

Investment justification (ROI, IRR, ...) 8

Development 9

7,5

7,0

6,2

5,9

4,9

4,9

4,4

4,4


Question 9 – Distribution of Hours of Effort per Process

0

1,000

2,000

3,000

4,000

5,000

6,000

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Eff

ort

Hou

rs p

er P

rocess

% of Answers

Distribution of Hours of Effort per Process

Average declared

BPM effort per

organization:

600 Hours/Process

0

25

50

75

100

125

150

175

200

225

250

275

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Decla

red

Tasks p

er P

rocess

% of Answers

Distribution of Declared Tasks per Process


Question 10 – Distribution of Tasks per Process

Average declared

process complexity

per organization

31 Tasks/Process


Question 12 – Best Type of BPMS Platform for you?

Question

1220,4 % 12,9 %

21,8 %

Big global BPMSspecialized

software vendors

Top five biggestgeneralist

software vendors

On-line low-cost

BPMS platforms

Own internal development

20,4 %

8,8 %

Open softwarefree-license

BPMS platforms

Medium sizeglobal BPMSspecialized

software vendors

Small size localBPMS specializedsoftware vendors9,5 %

6,1 %

1

4

5

6

3

2

7


Question 12 – Top 3 Best Suitable BPMS Platform

10,9 % 8,7 %8,9 %


Question 12 – Top 10 Best BPMS Platform

Question

136,3 %

3,7 %

10,9 %

8,7 %

IBM

AuraPortal

SoftwareAG

BonitaSoftBizAgiSAP

NetWeaver

6,3 %

4,8 %

Intalio

8,9 %

Oracle BPMS

Microsoft

3,5 %

39,9 %

PegaSystems

Others

3,5 %

3,5 %

1

4 5

3

2

7

9

8

6

10


Question 12 – Best Suitable BPMS Platforms

0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11%

Genexus BPMS

Metastorm (OpenText)

PowerPoint

W4

jbpm (RedHat)

K2

ProcessMaker (Colosa)

Adobe LifeCycleES

iGrafx

Activiti (Alfresco)

Polymita (RedHat)

Appian

Metasonic

Ultimus

Visio

Aris

Tibco Software

Intalio

Microsoft

Software AG webMethods

Pegasystems

SAP NetWeaver

BizAgi

BonitaSoft

Oracle BPMS

AuraPortal

IBM BPM (ex Lombardi)

Most Suitable BPMS Platforms


Question 17 – Top 10 BPMS Selection Criteria

Question

17

10,3 %

7,4%

19,6 %

11,3 %

Integration Capabilities

Dynamism & Flexibility

Maintenance& Support

Usability & Mobility

TechnologyMonitoring & Analysis

9,2 %

8,8 %

Easy Design

16,3 %

Investment & Cost

Reputation

6,3 %

Scalability

6,0 %

4,7 %

1

4 53

27

9

8

6

10

Market Survey Q29 - Most Relevant BPM Benefits% of

Answers


Question 29 – Most Relevant BPM Benefits

Error reduction

Reduction of process cycle times

Real time monitoring of performance

Obtain on-line real time KPIs of our operations

2

1

3

4

8,4 %

Reduce dependence on specific employees 5

Make transparent the business rules applied 6

Improving work environment 7

Reduction of low added value administrative tasks 8

Improve SLAs compliance 9

7,4 %

5,8 %

5,5 %

5,0 %

4,7 %

4,6 %

4,0 %

3,9 %


Question 30 – Tangible Savings

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

% T

an

gib

le S

avin

gs

Acumulated Frequency

% Tangible Saving Distribution

Average 22 %

Tangible Savings


Question 31 – Processes to be Deployed per Year

0.1

1

10

100

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Nu

mb

er

of

Process

per y

ear

Axis Title

Processes to be Deployed per Year per Organization

Average 4,5processes per

year

Modelos deAdopción BPM

BPM Summit 2014 -Webinar – Modelos de Adopción BPM – Estimación de Ahorros BPM Tangibles

V 01 P 27

Modelos de Adopción BPM

Interno

Externo

Interna

ProcessTeam

CloudProcess Team

ConsultingCloud

Consulting

ExternaModalidad de

Desarrollo

Modalidad de Explotación

BPaaS

PT

CS

CPT

CCS

BPS

Visión BPaaScon Barreras


Pregunta 32 - Distribución Modelos Adopción BPM con

Interno

Externo

Interna

18 % 60 %

5 % 7 %

ExternaModalidad de

Desarrollo


10 %

Consulting

Cloud - PT

BPaaS

Process Team

Cloud - CS

PT

CS

CPT

CCS

BPS


Question 32 - Go BPaaS?

Question

32

22 %32 %

46 %

No

Yes, but …

Yes

Barreras y Frenos para BPaaS% de

Respuestas


Barreras y Frenos de la modalidad BPaaS

Procesos BPaaS estándar, inflexibles,no adaptables, no personalizables

Datos y documentos en la nube

Interconexión con aplicaciones corporativas no incluida en servicio

2

1

3

32 %

Periodos de permanencia, cuotas fijas y mínimos de coste mensual 4

BPaaS sobre tecnología desconocida o de bajo nivel5

30 %

19 %

10 %

9 %

46 % Sí, pero ...

Visión BPaaSsin Barreras


Pregunta 32 - Distribución Modelos Adopción BPM sin

Interno

Externo

Interna

18 % 7 %

5 % 2 %

ExternaModalidad de

Desarrollo


68 %

Consulting

Cloud - PT

BPaaS

Process Team

Cloud - CS

5 %

53 %

PT

CS

CPT

CCS

BPSMigración modelo Cloud > BPaaS al eliminar barreras

Cómo Romper Barreras y Frenos para BPaaSModelo

proceedit


Cómo Facilitar la Adopción del Modelo BPaaS

Procesos BPaaS adaptables, personalizados y flexibles

Datos y documentos dónde quiera el cliente

Interconexión con aplicaciones corporativas incluida en el servicio

2

1

3

Sin permanencias, sin mínimos y con cuotas variables “on-demand”4

BPaaS sobre tecnología conocida y de primer nivel (IBM)5

Go BPaaS byproceedit!


Question 34 - BPM Experience

Question

3445,7%

0,5 %

17,7 %

24,7 %

1,6 %

Excellent

Good Bad

Horrible

Very poorVery Good

9,7 %


Interest on proceedit’s BPM Market Survey 2014 Results

Question

3536,5 %

2,4 %

13,9 %

31,7 %

3,8 %

Extremely

Interesting

InterestingInteresting

for me

Not Interesting

at all

Not so

Interesting

Very

Interesting

11,5 %


Agradecimiento a Participantes

¡Muchas gracias a

todos los participantes

en el BPM Market

Survey 2014!


!Participe!

¡Todavía puede

participar!

es.surveymonkey.com/s/LHKY2FL

https://es.surveymonkey.com/s/LHKY2FL


¿Preguntas?

¿Preguntas?


Información de contacto

Josep Cos, proceedit

Managing Director

[email protected]

+34 660 193 163

Jordi Morera, proceedit

Business Development Director

[email protected]

+34 669 437 871

mailto:[email protected]

mailto:[email protected]


Gratitude

¡Gracias por su

Atención!

Documents

08 Ponencia: Informe de Análisis del BPMS, BPM & BPaaS Market Survey 2014