1

Qui tr nh

NH GI NI B

M s: QT 822 - NL/B8 Ban hnh ln: 03 Ngy hiu lc:

BO CO TNG KT NH GI NI B LN 9 BO CO TNG KT T NH H NH NH GI NI B LN 09

Ln n : n y 19 & 20 t n 05 nm 2011

1.Tnh hnh c un b v t c n qu trn n n b ln 09

T n p n t am a tron sut qu trn n : Hiu trng; B th ng y; i din l nh o; ban ISO trng; trng, ph cc n v trong trng. Khai mc 44 ngi. B mc: ngi.

Cc nh gi vin i cng tc:

1) ThS. Trn nh L (Phng CTSV): i cng tc Hu.

2) TS. Phan Th ng (K.CNTP): ging dy ti Phn hiu Gia Lai

3) TS. inh Trung Chnh (P.TCCB): tham d lp hc chuyn vin cao cp ti TP.HCM

4) TS. Nguyn L Hng (BGH): d hp H Ni

5) TS. Nguyn Tin Thnh (P.QLNCKH): cng tc Hu.

T an tr n k a n : t 19-25/5/2011 (k c thi gian hp khai mc v b mc).

Tp un trc n : c Ban ISO t chc vo ngy 14/4/2011 ti ging ng Th Vin do ging vin V Th Hng Thy, Khoa Mi trng- Ti nguyn m trch vi 40 chuyn gia nh gi ni b tham d

P m v n : c thc hin tt c 43 n v vi ch Tng cng hiu lc qun l cc n v.

Trong :

T l u p c v t n :

- Chng tr nh nh gi ni b ln 9 do Ban ISO d tho ( 5 trang) gm 2 phn:

Phn I: nu cc iu khon vi nhng ni dung chnh c nh gi tt c n v.

Phn II; chia lm 3 nhm cu hi (khi Trung tm/ vin, khi Khoa/ B mn v khi Phng/ Ban) nu cc iu khon vi ni dung ph hp vi cc n v c nh gi.

2

- Bng cu hi nh gi ni b (tham kho ti liu t Trung tm K thut Tiu chun o lng III) gm nhng iu khon nu nhng im chnh thng thiu st trong qu tr nh nh gi (8 trang).

- TCVN ISO 9001:2008 H thng qun l cht lng- Cc yu cu.

- Tiu chun nh gi v cho im thi ua nm hc 2010-2011 ban hnh km theo cng vn s 1743/BGDT-VP ngy 30/3/2011 ca B Gio dc v o to.

- Ti liu QMS ca Ban ISO v cc n v.

X c n mc c :

Mc tiu chnh ca ln nh gi ny l Tng cng hiu lc qun l cc n v. Ngoi ra cn nhm mc ch kim chng li ton b cc hnh ng khc phc ca nh gi ni b ln 08 ca cc n v tham gia h thng qun l cht lng ISO 9001:2008, r sot li ton b h thng qun l cht lng ISO 9001:2008 m cc n v ang thc hin nhm chun b cho k nh gi gim st ln th 02 ca t chc DNV (09/9/2011), nn cc kt qu ca ln nh gi ny tp trung vo cc ni dung c th hin nh sau:

2. S ln NC v n n xt t eo c c u k on v c c n v

Bn tn p s ln NC v n n xt t eo c c u k on v c c n v

Stt Cc iu

khon

n v

4.2.2/4.2.3/4.2.4 5.4.1/5.4.2 7.1/7.2.2/7.3/7.5.1 8.2.1/8.2.3/8.2.4/8.4

1 BGH Ban ISO 1 Nhn xt

2 K.CNTY

3 K.MT&TN 1 NC ph, 1 Nhn xt 1 NC ph

4 K.CNTT 1 C hi ci tin

5 K.CNTP 1 NC chnh

6 K.CKCN 1 NC chnh 1 Nhn xt 1 NC ph

7 K.KH 1 Nhn xt

8 K.KT 1 NC chnh

9 K.NN 1 NC chnh

10 K.NH 1 Nhn xt

3

Stt Cc iu

khon

n v

4.2.2/4.2.3/4.2.4 5.4.1/5.4.2 7.1/7.2.2/7.3/7.5.1 8.2.1/8.2.3/8.2.4/8.4

11 K.LN 1 Nhn xt

12 K.QL 1 C hi ci tin

13 K.TS 1 NC chnh 1 C hi ci tin 1 NC ph

14 TT.KT&BCL 1 Nhn xt

15 TT.CNTBNL 1 NC chnh 1 Nhn xt

16 TT.HTSV 1 NC ph

17 TT. MT&TN 1 C hi ci tin

18 TT.NL&MNN 1 NC ph

19 TT.RQ

20 TT.G&BG 1 Nhn xt

21 TT.NCCGKHCN

22 TT.DCNC 1 Nhn xt

23 TT.NN 1 C hi ci tin

24 VIN CNSH 1 Nhn xt

25 TT.THD 1 Nhn xt 1 NC ph

26 P.TTGD 1 Nhn xt

27 BM.CNHH 1 Nhn xt

28 BM.CNSH 1 C hi ci tin

29 BM.LLCT 1 Nhn xt 1 NC ph

30 P.CTSV

31 P.T 1 C hi ci tin

4

Stt Cc iu

khon

n v

4.2.2/4.2.3/4.2.4 5.4.1/5.4.2 7.1/7.2.2/7.3/7.5.1 8.2.1/8.2.3/8.2.4/8.4

32 P.SH 1 NC ph 1 Nhn xt

33 P.HTQT 1 Nhn xt

34 P.KHTC

35 P.QLNCKH 1 Nhn xt

36 P.QTVT 1 NC ph 1 Nhn xt

37 P.TCCB 1 Nhn xt

38 P.HC

39 TH VIN 1 NC ph

40 KTX 1 NC chnh

41 NT 1 NC ph

42 TYT 1 Nhn xt 1 NC ph

Tn cn 07 NC c n , 13 NC p , 21 N n xt, 07 C c t n

04 NC chnh

02 NC ph

07 Nhn xt

02 C c t n

03 NC chnh

04 NC p

07 Nhn xt

03 NC p

06 N n xt

02 C c t n

04 NC p

01 Nhn xt

03 C c t n

5

BIU SO SNH KT QU GNB

LN 08 V LN 09

0

10

20

30

40

50

60

NC chnh NC ph Nhn xt C hi ci tin

IM

NH GI

S

L

N

GGNB ln 9

GNB ln 8

Bn tn p s ln NC v n n xt t eo c c u k on v c c n v

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

1 BGH-BAN ISO

N n xt (7.5.1): - Cha c quy tr nh kim sot v hng dn chi ca h VHVL, cha t chc c cng tc kim ton ni b hng nm. - Cha c quy tr nh kim tra nh gi CBVC hng nm.

- Cha c s phi hp gia cc n v.

- S khc phc trong 6 thng ti bng quy tr nh.

12/2011

2 K.CNTY Khng c im khng ph hp trong nh gi

6

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

3 KHOA

MT&TN

NC p (5.4.1, 5.4.2, 7.1, 7.5.1):

- MTCL s 1: khng c bng thng k tng hp cc mn hc do khoa ph trch c gio tr nh hoc ni dung bi ging (5.4.1, 5.4.2).

- MTCL s 4: khng c h s li v vic cn b, ging vin tham gia nghin cu khoa hc (bng k hoch hot ng; s v tn tp ch c bi c ng).

NC p (7.1, 7.5.1):

- Lp k hoch ging dy, thc hin v kim sot hot ng ging, hc thc tp tt nghip ca SV c im cn thiu st.

C th: Danh sch mn hc theo b mn, thiu xc nhn ca Trng b mn; k hoch ging dy c thay i ging vin, bng ph duyt cui cha hon thin; mt s cng thc tp TN cha c GVHD ph duyt, cha c biu mu thng nht; cn c Q TTTN thay Danh sch TTTN.

N n xt (5.4.1, 5.4.2):

- MTCL s 1: Cha c thng k s lng ti liu tham kho bng ting Anh (mt s mn hc).

- MTCL s 2: khng c bng k hoch phn cng thc hin phiu thm d sinh sin, khng c bng tng hp phiu thm d.

- MTCL s 3: khng c bn sao bng thc s, tin s.

- Cha c bng thng k tng hp cc mn hc do khoa ph trch c gio tr nh hoc ni dung bi ging.

- Gio vin ng k ti NCKH trc tip trn P.QLNCKH, cha ng l khoa v khoa cha lp bng tng hp danh sch GV ng k ti NCKH.

- Do khoa ang trn ng n nh t chc v a im lm vic ca CBCNV trong khoa nn khu lu tr h s c thiu st.

- Mt s cng mn hc cha c ghi ti liu tham kho bng ting Anh v cha c thng k s lng ti liu tham kho bng ting Anh cho cc mn hc.

- Theo thng bo s 16/HNL-TTKT&BCL V/v ly kin phn hi t ngi hc v hot ng ging dy ca GV, v h nh thc trin khai: P.CTSV thng bo thc hin v thu hi phiu t cc khoa/BM, P.CTSV tng hp.

- Cha lu bn sao bng thc s, tin s.

- Lp bng thng k tng hp trn vo cui tng hc k.

- Lp bng k hoch hot ng NCKH ca cc c nhn trong khoa; lp bng thng k s v tn tp ch , bo c bi ca CBGV trong khoa c ng.

- B sung h s cn thiu theo bin bn.

- B sung y thng k s lng ti liu tham kho bng ting Anh cho cc mn hc.

- iu chnh MTCL s 2 v cc ni dung trn.

- iu chnh phn H s li ca MTCL s 3: ch lu bn sao vn bng thc s, tin s.

20/6/2011

4 KHOA

CNTT

C c t n (8.2.4): Trin khai nh gi mc hi lng ca sinh vin cho ton trng trn

7

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

Internet.

5 KHOA

CNTP

NC chnh (5.4.2):

- K hoch thc hin mc tiu cht lng khng ph hp mc tn sut bo co, khng c h s minh chng.

- Mc tiu cht lng (5.4.1), xem mc 5.5, cc h s 5.5.1; 7.5.1; 6.2.2; 7.3.1; 7.5.2; 6.3 khng m bo tnh cn thit ca h thng QLCL, khng c ti liu kim sot.

Vic trin khai mc tiu cht lng ca l nh o n cc b phn chc nng cha c th r rng.

- Xy dng li hon chnh h s QLCL.

- Xy dng quy tr nh trin khai c th ti tng thnh vin trong n v.

30/6/2011

6 KHOA

CK-CN

NC chnh (5.4.1, 5.4.2):

- MTCL 1 v 2 cha c phng php o lng, k hoch thc hin MTCL thiu cc minh chng

NC p (7.3, 8.2.1):

- MTCL 5, 6 thiu minh chng bi ging c kin nh gi ca trng b mn. Bi ging mn hc chuyn ngnh do khoa ph trch c s dng t nht mt ti liu ting nc ngoi.

- MTCL 7 o lng s hi lng ca sinh vin v ni dung, ging dy cc mn hc.

N n xt (7.5.1):

Th tc giao nhn my chiu LCD cha cht ch, thiu bc bn giao t nh trng k thut.

- Vit MTCL lu phi c phng php o lng c th nh gi thc hin c bao nhiu %. Nu c th nn b MTCL 1 v 2.

- Thiu minh chng thc hin 2 mc tiu trn.

- Cha thc hin pht phiu thm d cho bt c mn hc no.

- Trong lu thiu khu giao nhn thit b.

- Nu ra cc phng php o lng.

- B sung cc minh chng.

- Thc hin pht phiu thm d nh gi.

- Vit li th tc, thm phn bin bn giao nhn c nh gi t nh trng k thut thit b.

19/7/2011

7 KHOA

KHOA HC

N n xt (5.4.1, 5.4.2): - Bo co thc hin MTCL cn b sung thng tin MT 1, MT 5, MT 6, MT 7 (cc yu t nh hng n qu tr nh thc hin, cc hnh ng khc phc, phng php o lng, nh gi)

- Mt s kt qu ch nh gi c sau khi kt thc hc k II. - MT 1: Mt s mn hc s dng gio tr nh ca trng khc.

- Do n v mi trin khai h thng ISO nn cn thiu kinh nghim trong vic vit bo co.

Cc thng tin s c b sung y v chnh xc hn.

15/5/2011

8 KHOA NC chnh (4.2.3, 8.2.3, 8.2.4, 8.2.1): - Trng khoa lu gi ti liu. - T m li b ti liu ISO lu ti 27/5/2011

8

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

KINH T - Kim tra khng c b h s ti liu ISO khi on nh gi yu cu. (4.2.3).

- Theo di hot ng ging dy cha thc hin tt (8.2.3, 8.2.4)

- Thm d s hi lng ca sinh vin (8.2.1).

- Do c th ca HCTC nn vic kim sot ny nm ngoi kh nng ca khoa.

- Cha thc hin thm d s hi lng ca sinh vin.

VP khoa.

- xut chuyn K ny cho Phng Thanh tra thc hin.

- Lp li k hoch thm d.

9 KHOA

NGOI NG

NC chnh (4.2.3; 5.4.1):

- Ti liu ca HTQLCL cha y .

- Cha c mc tiu cht lng nm hc 2010-2011

- 4.2.3: Cha c quy nh trong ni b khoa v vic i chiu v lu tr h s gia vn phng khoa v Ban ISO khoa.

- 5.4.1: gi bn mc tiu cht lng nhng cha nhn li bn ph duyt.

- Xy dng li quy nh v th tc quy tr nh lu h s ISO ca khoa.

- Lin h Ban ISO Trng yu cu bn mc tiu cht lng c ph duyt.

31/5/2011

10 KHOA

NNG HC

N n xt (4.2.3):

- Mc tiu s 3: cng b chin lc pht trin ca khoa gia on 2011-2015 cha hon thnh.

- Mc tiu s 6: 75% sinh vin, hc vin hi lng vi ni dung v phng php ging dy cc mn hc do gio vin c hu ca Khoa ging dy cha hon thnh.

- Cha lp danh mc kim sot h s trong vic kim sot cng vn i, cng vn n.

-Trng cha cng b k hoch chin lc.

- Phng CTSV chu trch nhim kho st mc hi lng ca sinh vin nhung cha c s liu.

- Lp danh mc kim sot ti liu cng vn i, cng vn n.

- Mc tiu s 3, 6 thc hin khi trng cng b k hoch chin lc v phng CTSV cung cp s liu.

31/5/2011

11 KHOA

LM NGHIP

N n xt (4.2.3): Thiu MTCL nm hc 2010-2011 ph duyt.

- MTCL nm hc 2010-2011 khoa hon chnh v gi n Ban ISO tuy nhin cha nhn c bn ph duyt.

- Th k kim sot ti liu chu trch nhim lin h vi Ban ISO nhn c bn ph duyt trong khong thi gian t ngy 20-27/5/2011.

27/5/2011

12 KHOA

QL&BS

C c t n (7.1, 7.5.1, 8.2.1, 8.4):

- K 7.1, 7.5.1: kim sot hot ng ging dy, hc tp ca sinh vin.

- K 8.2.1, 8.4: kt qu thm d sinh vin v s hi lng.

- K 7.1, 7.5.1, 8.2.1: hoch nh cng tc

- Kim sot hot ng ging dy, hc tp ca sinh vin do nhiu n v phi hp thc hin.

- K 8.2.1, 8.4: s phi hp ca Phng CTSV tin hnh

- K 7.1, 7.5.1: kt hp cc n v thc hin (P.T, P.TTGD)

- K 8.2.1, 8.4: kt hp P.CTSV tin hnh thng xuyn.

15/6/2011

9

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

chuyn giao cng ngh, kim sot v nh gi kt qu.

khng lin tc.

- Hoch nh cng tc chuyn giao cng ngh cha thng k v vit bo co.

- K 7.1, 7.5.1, 8.2.1: thc hin thng k v vit bo co theo hc k.

13 KHOA

THY SN

NC chnh (5.4.1, 5.4.2):

Thiu ti liu minh chng cho mc tiu 8 v 9

NC p (8.2.1, 8.4):

Cha thc hin thm d s tha m n xa sinh vin ca hc k trc.

C c t n (7.1, 7.5.1, 8.2.1, 8.2.4):

Cha kim sot cht ch qu tr nh chuyn giao cng ngh.

- Thiu nhn s h tr cho hot ng ISO ca khoa.

- Thiu kinh ph thc hin vic thm d sinh vin.

- S b sung ti liu minh chng mc tiu chnh sau 2 tun.

- S son phiu nh gi thm d v nh gi s tha m n ca sinh vin khc phc trong 2 tun. nh gi s thc hin cui HKI (2011-2012).

- B sung ti liu minh chng v bin php qu tr nh kim sot chuyn giao cng ngh v NCKH. Thc hin sau mt hc k.

3/6/2011

14 TT.

KT&BCL

N n xt (5.4.1, 5.4.2):

- Thiu minh chng bin bn hp cho MTCL s 1

- Thiu minh chng bo co t nh h nh thi cho MTCL s 5.

- Do cn b bn hc nng cao nghip v (do trng c i).

- Do thi gian chm thi cha kt thc.

- Lp bng bo co t nh h nh thi.

- B sung minh chng ph bin MTCL ca trng nm hc 2010-2011

03/6/2011

15 TT.

CNTBNL

NC chnh (5.4.1, 5.4.2):

Mc tiu cht lng s 2 cha hon thnh. N n xt (7.1, 7.2.2): Hoch nh tin tr nh d n nghin cu v chuyn giao KHCN thiu minh chng. Mt vi cng vn i cha c s ph duyt ca th trng.

Do thi im m lp tp hun, trung tm bn i cng tc khng tham gia.

- S sp xp tham gia cc lp tp hun trong thi gian ti. - B sung minh chng v ch k.

15/6/2011

16 TT.

HTSV&QHDN

NC p (8.2.3; 8.4):

- Mc tiu 2: cha thc hin cc phiu thm d, cha c ti liu minh chng.

- Mc tiu 4: cha trin khai thc hin.

- Cha c kinh ph v cha nhn s thc hin cng tc thu thp phiu thm d.

- Mc tiu v phng php

- Nh trng h tr kinh ph thc hin cng tc thu thp phiu thm d.

- xut Ban ISO thc hin

05/6/2011

10

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

nh gi cha hon thin. cng tc t vn cho n v trong vic ra mc tiu cht lng.

17 TT.

CNQLTN&MT

C c t n (4.2.2; 4.2.3): Cha dn bn MTCL, cha cp nht s cng vn n v i, b sung s tay cht lng.

Do trung tm chuyn a im mi

S b sung 03/6/2011

18 TT.

NL&MNN

NC p (5.4.1): Cha lp bo co t nh h nh thc hin mc tiu cht lng nm hc 2010-2011

Do trung tm mi trin khai cng tc ISO (thng 11/2010)

S vit bo co 03/6/2011

19 TT.

NCBQCBRQ

Khng c im khng ph hp trong nh gi

20 TT.

NCCBLS,G&BG

N n xt (5.4.1, 5.4.2): Kim tra vic thc hin mc tiu cht lng: MTCL 1 cha o lng, MTCL 2 cha lng ha c.

Cha tin hnh kho st bng phiu iu tra.

Son phiu iu tra v tin hnh iu tra khch hng.

04/6/2011

21 TT.

NCCGKHCN

Khng c im khng ph hp trong nh gi

22 TT.

NC DCNC

N n xt (4.2.3): Mc tiu cht lng nm hc 2010-2011 ca n v cha c nim yt cng khai ti VP trung tm.

-ang la chn a im nim yt.

Cho nim yt Mc tiu cht lng nm hc 2010-2011 ca n v ti VP trung tm.

26/5/2011

23 TT.

NGOI NG

C c t n (8.2.4): B sung quy tr nh t chc thi v cp giy chng nhn cho sinh vin ca trng theo chun B1.

Mi b sung cng vic Vit b sung quy tr nh 03/6/2011

24 VIN CNSH

N n xt (5.4.1, 5.4.2): - Cha b tr c v tr dn cng b rng r i MTCL, thng bo cho CBVC bng mail khng lu minh chng c. - MT 2: Cha c danh sch CB hng dn SV, hc vin. - MT 3: c chnh lch giu tiu chun ca trng-vin, ngh iu chnh theo ni dung ca trng.

- ang trong qu tr nh chuyn vin nn cha n nh. - ang lm ln u nn iu khon cha n nh.

- B tr v tr thun li cng b rng r i MTCL; b sung bin bn hp Vin cng b MTCL.

- Lp danh sch CB hng dn SV, hc vin lm ti ti vin theo nm. - Vin s ghi ch iu khon tng ng gia ISO 1705 v

05/6/2011

11

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

- MT 4: ang thc hin, cha c h s minh chng.

ISO 9001:2008.

- Hon thnh minh chng cho MT 4 khi kt thc chuyn giao.

25 TT.

TIN HC D

NC p (7.2.3, 8.2.1): Cha tin hnh kho st s hi lng ca sinh vin vi ni dung cc mn hc theo MTCL 4 v s hi lng ca cc n v vi dch v ca trung tm theo MTCL 3.

Nhn xt (4.2.4): - Thiu h s minh chng cho MTCL 1: bin bn hp, danh sch nhn ti liu ISO. - Thiu h s minh chng cho MTCL 7: ph duyt thi.

- Thiu st do cha c kinh nghim.

- Lp k hoch v t chc nh gi n ngy 31/8/2011. - S b sung h s.

31/8/2011

26 P.TTGD

N n xt (5.4.1, 5.4.2): - MTCL 1: Cha c bo co tng hp phn cng thanh tra.

- MTCL 2: Cha c lch tip sinh vin-CBVC

- Cha thc hin bo co HKII nm hc 2010-2011 v cha n hn. - Sinh vin v CBGV n phng theo nhu cu; hoc tip cn bng th, in thoi. Tip SV trong tt c thi gian lm vic.

- Bo co kt qu sau khi kt thc HKII nm hc 2010-2011. - Thay i gii php thc hin (i thnh tip CB-SV trong gi lm vic).

30/6/2011

27 BM. CNHH

N n xt (4.2.3, 4.2.4): - Thiu ti liu tp hun v phng php ging dy ly hc vin lm trung tm. - Mt vi bin bn hp b mn cha c ch k ca Trng b mn.

- k vo bo co thng l tp hp ca cc bui hp nn cha quan tm k bin bn hp ca b mn. - s dng ti liu tp hun ca trng, nn khng bin son ti liu tp hun ca b mn.

- S k y cc bin bn hp. - S b sung h s v ti liu tp hun v phng php ging dy ly hc vin lm trung tm.

15/6/2011

28 BM. CNSH

C c t n (4.3, 4.2.4): - K 4.3 cha hon thnh 2 cng mn hc thuc chng tr nh CNSH mi trng. - Cha lu tr cc thuyt minh NCKHCN c duyt.

- Ln u tham gia ISO nn khi lng cng vic nhiu, cha c nhiu kinh nhim. - Thiu ngun nhn lc.

- S hon thnh 2 cng mn hc thuc chng tr nh CNSH mi trng. - S lin h P.QLNCKH thu thp thuyt minh ti lu

30/6/2011

12

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

h s ISO.

29 BM. LLCT

N n xt (5.4.1, 5.4.2): - Cha c k hoch thc hin mt s mc tiu (1; 2).

- Cha c quy nh v chc nng, nhim v ca B mn. (MT 3). - Thiu ch k ph duyt ca l nh o v chc nng, nhim v ca Trng B mn. - Cha c bng m t cng vic ca cc thnh vin trong B mn. - Khng nh gi mc hi lng vi cc mn hc do ging vin ca b mn ging dy (hc k I nm hc 2010-2011) (MT 4). - Khng c bin bn hp u nm hc ca b mn (MT 5).

- Khng c bin bn giao c (MT6) NC p (7.3; 7.1; 7.5.1): - cng mn hc cha c ph duyt. - Cha c bin php kim sot hot ng ging dy.

- Do ln u tin tham gia nn cn nhiu b ng, cha nm bt r yu cu. - Khng c th k b mn nn c nhiu vic lm khng ph hp.

- Lp k hoch b sung. - Ban hnh quy nh v chc nng, nhim v ca Trng B mn; bng m t cng vic ca cc thnh vin trong B mn. - Tr nh l nh o ph duyt v chc nng, nhim v ca Trng B mn. - Ph duyt cng mn hc cha c ph duyt. - Khng th nh gi mc hi lng ca sinh vin trong HKI nm hc 2010-2011 do qu thi gian. - Lp li bin bn hp u nm hc. - C th thay i bng bin php ng k thi ua nu c l nh o ph duyt thay i bin php thc hin. - C k hoch v bin php kim sot hot ng ging dy trong nm hc mi.

15/6/2011

30 P.CTSV Khng c im khng ph hp trong nh gi

31 P. O TO

C c t n (7.1, 7.5.1): - Son vn bn tr nh BGH gii quyt cc trng hp ging vin np im tr sau khi kt thc hc k. - Cn c h s minh chng v vic giao lch thi cho TT.KT&BCL trc ngy thi mn u tin 3 tun l.

- Do np lch thi hc k cho TT.KT&BCL bng file nn khng c vn bn bn giao.

- S tin hnh lm bin bn bn giao lch thi hc k cho TT.KT&BCL, c ch k ca bn giao v bn nhn. ng thi lu bin bn ny lm h s minh chng.

02/6/2011

32 P. SH NC p (5.4.2):

Mc tiu s 1, 2 thiu phng php o lng

- Trong ti liu mc tiu cht lng thiu phng php o

- B sung phng php o lng, nh gi.

30/5/2011

13

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

N n xt (7.1, 7.5.1): o to theo hc ch tn ch - Phng v khoa cha c biu mu thng nht trong trin khai ng k mn hc.

lng.

- Bo co (danh sch t cc khoa v) mt s khng ghi r n v, thi gian, lm ngi c khng hiu c.

- cn phi ban hnh biu mu.

33 P.HTQT

N n xt (7.5.1): nh gi quy tr nh H tr xy dng, thc hin v qun l cc d n hp tc quc t: mc ti liu lin quan thiu m t loi ti liu mt s bc, thiu phn cng ngi kim tra mt s bc.

- Cc ghi Cc vn bn lin quan cha r.

- Cha c ngi kim tra 3 bc trong quy tr nh.

- B sung cc loi vn bn lin quan n cc bc trong quy trnh

- B sung ngi kim tra ca 3 bc.

03/6/2011

34 P.KH-TC Khng c im khng ph hp trong nh gi

35 P.QLNCKH

N n xt (4.2.3, 4.2.4, 8.2.4):

- Cn b sung c s d liu, d liu cha cp nht kp thi.

- iu chnh, b sung tiu chun cho cn b tham gia nghin cu khoa hc.

Cha a iu khon 8.4.2 vo mc tiu cht lng.

Nn ln k hoch vo mc tiu cht lng cho nm hc ti.

30/6/2011

36 P. QTVT

NC p (7.1): Thiu th tc quy tr nh mua sm thit b t 5 n di 100 triu.

N n xt (8.2.4):

- Phiu tip nhn thng tin phn hi t khch hng thiu thng tin thi gian.

- Cha x l thng k cc phiu phn hi ca khch hng, cha c bo co tng hp.

- Mc tiu cht lng s 3 cha hon thnh, cha c bo co.

- Cha tng hp, x l s liu xong.

- Cha xy dng th tc quy tr nh mua sm thit b t 5 n di 100 triu.

- ngh x l s liu v vit bo co.

- ngh xy dng Quy tr nh mua sm thit b t 5 n di 100 triu. 31/5/2011

37 P.TCCB

N n xt (7.5.1; 8.2): - nh gi hiu lc sau bi dng CBCC v o to CBGV cha c thc thi chi tit v c th v nng lc cng tc. Cn c quy tr nh c th v chun c th, khng th cn c theo b nh bu thi ua khen thng. - Bip php hp trin khai cc vn bn php lut

- Cha c hng dn ca B GD&T. Thiu s phi hp ca cc n v lin quan. - Cha cp n mc hi lng ca khch hng ni b.

- Son tho quy tr nh kim sot v nh gi hiu lc sau bi dng CBCC. - xut bin php phi hp tr nh Hiu trng ph duyt. - c b sung vo nm hc mi 2011-2012 v mc tiu

12/2011

14

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

cha hiu qu t mc tiu 4 lin quan K 7.5.1.

- Cha cp n mc hi lng ca khch hng ni b.

nh gi mc hi lng ca khch hng ni b.

38 P.HC Khng c im khng ph hp trong nh gi

39 TH VIN

NC p (4.2.3, 4.2.4):

- Kim sot h s, cng vn ni b bn ngoi.

- Kim sot h s lin quan n hot ng ca n v.

Cc iu khon trn cha thc hin theo yu cu ca ISO.

- n v mi thc hin ISO nn cha c kinh nghim.

- Cn b kim sot ti liu cha tp trung thi gian cho cng vic kim sot h s.

n v s c cn b kim sot ti liu khc thay th v khc phc trong vng 01 thng.

30/6/2011

40 K TC X

NC chnh (4.2.3):

- Cha cng khai bn mc tiu cht lng, chng tr nh hnh ng ISO, cha c bin bn hp trin khai.

- Cha c ch k trong bn phn cng quyn hn trch nhim.

- Ln u p dng ISO

- Ch thnh lp trung tm dch v sinh vin.

S b sung theo ng thi hn

15/6/2011

41 NH THI U

NC p (4.2.3, 4.2.4):

- Kim sot cng vn, ti liu ni b v bn ngoi.

- Kim sot cng vn, ti liu hot ng ca n v.

- Thiu k hoch thc hin tiu ch 3 ca MTCL

Mi thc hin ISO, cha nm r cng vic.

B sung nhng phn cn thiu.

15/6/2011

42 TRM Y T

NC p (5.4.2) : Thiu k hoch thc hin MTCL

N n xt (4.2.3, 4.2.4):

- Kim sot cng vn, ti liu ni b v bn ngoi.

- Kim sot cng vn, ti liu hot ng ca n v.

Mi thc hin ISO, cha nm r cng vic.

B sung nhng phn cn thiu.

10/6/2011

15

STT n v D n c c m n Nguyn nhn Hn n k c p c T n

hon thnh

KP

KT QU 07 NC c n , 13 NC p , 21 N n xt, 07 C c t n

07 NC chnh (K.CNTP, K.CK-CN, K.KT, K.NN, K.TS, TT.CNTBNL,

KTX), 13 NC p (43 n v)

GNB ln 8 04 NC c n , 12 NC p , 52 N n xt, 07 C c t n

K.CNTP 2 NC chnh, VCNSH&MT 2 NC chnh, 12 NC p (17 n v)

So s n v ln 8 Tn 03 NC c n , tn 1 NC p , m 31 N n xt.

3. C c n v k n c m k n p p tron n : K oa CN-TY, Phng CTSV, Phng KH-TC, Phng Hnh chnh, TT. NCBQ&CBRQ, TT. NCCGKHCN.

4.Tn n t c n c c n n k c p c ca ln n trc v t c n mc t u c t ln nm c 2010-2011

Cc im khng ph hp ln nh gi ni b 8 gm:

04 NC chnh (K.CNTP:2, Vin CNSHMT: 2), 12 NC ph (P.SH 4, P.HC 1, P.QT-VT 2, P.KH-TC, P.HTQT 1, Vin CNSH&MT 3) tp trung 17 n v tham gia QMS t I

* T nh h nh thc hin cc hnh ng khc phc ca nh gi ni b ln 8: tn ti 01 NC chnh, 03 nhn xt

- Khoa CK-CN; nhn xt (iu khon 5.5.1) cp nht ngy hiu lc quyn hn trch nhim ca trng, ph Khoa.

- K oa T y sn : Nhn xt (4.2.3) Mc tiu cht lng khc phc t 80%.

- N t u v LTTT: Nhn xt (4.2.3) Cn kim sot h s theo quy nh ISO: khng c ti liu lu li

- P.QLNCKH: Nhn xt (7.1), ngun d liu cha c chun ha

* T nh h nh thc hin cc mc tiu cht lng nm hc 2010-2011: Hu nh cc mc tiu cht lng ca cc n v ra v ang thc hin (kt thc vo cui thng 6/2011), tuy nhin cng tc theo di v nh k kim tra bo co v lu h s cha m bo thc hin nghim tc.

5. Tn n tun t t c n cc quy trn / n dn cn v c

Cc n v mi tham gia gp nhiu kh khn trong qu tr nh thit lp B ti liu cng nh p dng theo ng quy tr nh/hng dn cng vic mc d y l ln nh gi th 2.

Cc ti liu trong h thng hin ti cn c ci tin cho ph hp vi thc t . V vy cn tip tc iu chnh v b sung.

16

6. Kt lun v tn tn p dn v vn n t n qun l c t ln t eo t u c un ISO 9001: 2008

L mt trong cc trng p dng QMS kh sm so vi cc trng i hc khc, do chng ta vn p dng tiu chun ISO 9001:2008 nh mt cng c, phng tin qun l v gim st trong thi gian ti. Mc ch chnh l hng n p ng v tho mn c cc yu cu ca tiu chun kim nh cht lng. Vi vic m rng phm vi p dng QMS n 46 n v thnh vin trong trng, ang to ra nhng p lc nht nh cho b my qun l iu hnh ni chung v n v ni ring. Do vy c th hon thnh cc mc tiu cht lng trong nm hc 2010-2011 i hi mi thnh vin trong h thng cn lu mt s im sau:

Cng nh cc ln nh gi trc, cc im ghi nhn ti k nh gi ln ny vn tp trung vo cc iu khon ch yu nht ca tiu chun v kim sot ti liu/h s, cc khu kim sot qu trnh v m bo tun th cc quy trnh ban hnh.

p dng QMS theo tiu chun ISO 9001:2008 l cng c qun l nhm mang li hiu qu ch thc. Do vy vic trin khai v p dng cn mang tnh ph cp v thng xuyn. Cc th tc quy tr nh cn c ph bin rng r i mi ngi hiu v thc hin.

chun b tt cho k nh gi gim st ln 02 vo thng 09/2011 ca T chc DNV, yu cu cc n v:

1. Theo thng nht ca cuc hp khai mc GNB ln 09. Vic thc hin cc hnh ng khc phc s khng ph hp cn nhanh chng thc hin. Cc im ghi nhn m c gia hn cn c k hoch, l trnh thc hin, m bo yu cu v mt h s v chun b cho k nh gi gim st ln 02 ca T chc DNV.

2. Cc n v lu vic theo di, kim tra vic hon thnh cc mc tiu cht lng (2010-2011) theo k hoch ban hnh. y nhanh tin hon chnh H thng ti liu ISO 9001:2008 ca 4 n v mi tham gia h thng (P n u G a La , p n u N n T un, TT. o to quc t, TT. B n k u) trong thng 06/2011.

3. Tip tc iu chnh h thng ti liu cho ph hp (kt hp gia tiu chun kim nh cht lng v tiu chun ISO).

4. Tip tc r sot cc h s ca cc hot ng thc hin lu theo quy trnh kim sot h s ti liu ban hnh (k c cc hot ng nh gi ca cc ln nh gi trc l c s minh chng cho vic thc hin cng nh tun th cc quy trnh.

5. C c n v c t n k t am a n m s t ln II do t c c DNV t c n. Vui lng ng k sm

( trong thng 6/2011) ban ISO sp xp k hoch.

6. Cc n v lu vic chun b son t o c c mc t u c t ln c o nm c m 2011-2012. y l hot ng cn thit lm c s cho vic xy dng mc tiu cht lng nm hc 2011-2012 ca Trng.

Kt lun: t nh gi ni b ln 9 Ban ISO c nhng thun li v kh khn nh sau

T un l :

17

- c s quan tm ca ng y, Ban Gim hiu, l nh o cc n v, CB-VC nn cc cng vic chun b c sp xp chu o: tp hun v nhn thc, son tho ti liu dnh cho ging vin, CB-VC, tp hun cho chuyn gia nh gi ni b, kinh ph trin khai...

K k n: y l t nh gi ton din 43 n v trong h thng mang quy m rng khp t trc ti nay nn trong qu tr nh trin khai khng trnh khi mt s thiu st v mt t chc cng nh h tr cc chuyn gia nh gi.

- V vic iu chnh lch phn cng: do mt s Thy, C bn cng tc v nhiu l do, lch phn cng c s iu chnh, mt s Thy, C khng d bui khai mc nn khng cp nht c lch phn cng mi. T gy tr ngi cho vic nh gi t c hai bn v ban t chc.

- Quan im nh gi ca cc chuyn gia c khc nhau nn trong nhn xt kt lun nh gi c khc nhau. Mt s bin bn nh gi cha c ghi chp y v ni dung cng nh ngy thng.

- Mt s bo co GNB cha a ra c th cc NC, nguyn nhn v hnh ng khc phc do nh gi vin mi nh

gi ln u nn cha nm r.

- Vic tng kt bo co sau nh gi khng m bo tnh kp thi do nhn c cc bo co nh gi tr so vi hn nh.

Ng 05 m 011

I IN LNH O

PGS.TS. N uyn Hay