“Data management Governance in an Italian Province Area” the “PRATO” experience 普拉托经验 Paolo Boscolo: Resp. ICT Infrastructure 发言人：信息通信技术基础设施

“Data management Governance in an Italian Province Area”

the “PRATO” experience普拉托经验

Paolo Boscolo:

Resp. ICT Infrastructure发言人：信息通信技术基础设施

Management & EU projects管理 &欧盟项目

2014-10-21/22 Tianjin seminar

CITY PROFILE城市档案

• 180.000 inhabitants (250.000 Province area)• 180.000居民（省内 250.000居民）• Declining textile Industry衰落的纺织业• Emerging ICT sector新兴的信息通讯技术部门• Strong immigration (Big Chinese community)• 强大的移民（大华人社区）


CITY PROFILE / 2城市档案 /2

• EU Best Practice Award winner on 2001• 2001年获得欧盟最佳实践奖• Partner in many eGov Projects (EU, National, Regional level)• 许多电子政务项目的合作伙伴（欧盟，国家、地区级别）• City Council IT infrastructure: 市议会信息技术基础设施

• 1.400 workplaces 1.400个工作地点• 25 sites spread in the city area 25个场地遍布整个城市• Internal IT management 内部信息技术管理


Contents

• General structure of Prato City Council• How is organised the presence on the web• Management of portal data and services• Data exchange between local administrations• Open data strategy• Internal data management structure• GIS strategy



Editorial staff

ICT staff

Public companies guidelines

External editorial staff

ORGANIZATION AT PRATO CITY COUNCIL

Quality


City Council

60 Utilities, associations, …..

Other Institutions

Agreements

Control via % shares

CITY GOVERNANCE

Agreements

80 Charities, ONG, etc


Risks on data governance

• Creation of information sylos -> not coordinated web sites• Duplication of information and misalignements• Different look-and-feel and interface in on-line services• Administrative burdens also in on-line services• Replication of professional skills• Replication of investments -> no scale economies


THE WEB PORTALS

• Since 1995 creation of a centralised coordination for web presence of all local Institutions and public companies

• About 100 free association, ONG, Charities, etc…

• Based on a signed agreements• Still in force and improved

The PO-NET initiative


THE WEB PORTALS

40.000 informative pages

140 “editorial staffs”

Central coordination office

Many Interactive services

Full Web accessibility

Good Usability

Civic network (PO-NET)


PORTAL STATISTICS

Source: http://statistiche.po-net.prato.it


CUSTOMER SATISFACTION(Overal scoring)

"In che misura ritiene che l'utilizzo del sito e dei servizi on-line sia complessivamente soddisfacente?": distribuzione dei voti espressi

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5%

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45%

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Voti


ROLES City Council ICT dept.

•To manage server platforms for all cooperating entities

•To develop Fiber optic infrastructure to connect public entities

•To coordinate purchasing of SW

•To develop SW modules (eGov)

•To integrate systems and software

•To offer cloud services to other entities (PaaS, SaaS)


ROLES Central editorial staff

•To coordinate content creation by all entities

•To define guidelines for web site creation & mgm

•To organize training activities

•To select best tools for portal development

•To support peripheral staffs in new web site creation

•To ensure accessibility/usability to public web sites

•To facilitate sharing of experiences


ROLES Cooperating entities

•To manage contents

•To coordinate created contents with the rest of the cooperation network

•To use cloud services

•Share experiences


Infrastructure for portal

• 50 virtual servers (30% of total)

•3,5 TB of disc space (10% of total)

•10 CMS platform for different scopes


THE DIGITALISATIONS

• Since 2009 creation of a coordination team• Based on multi-lateral a signed agreement• Obligation to extensively use all regulations concerning

digitalization of Public Authorities (Italian Laws)• Still in force and improved

Prato full-digital Initiative


The cooperation project “PRATO full digital” has started on 2010

“合作项目普拉托全数字 ”化已经在 2010年启动

INTERNET互联网


COMPLETED IMPLEMENTATIONS已完成的活动• Full dematerialization of passive invoice management被动发票管理的完全非实体化• Full digitalization of Building permit archive建筑许可档案完全数字化• Digitalization of communication among Public Authorities公共当局之间通讯的数字化• One-stop-shop for Enterprise “exclusively” on-line一站式企业专属在线服务• Dematerialization of City deliberations

ONGOING IMPLEMENTATIONS正在进行的活动

• Employees files dematerialization员工档案的非实体化• Full digitalization of Population registry files 人口注册文件的全数字化


THE OPEN DATA

• Multilateral agreement signed few months ago• Creation of an multi-level Open data sharing infrastructure • Creation of an internal Open Data coordination team and

internal regulations • Based on CKAN platform and Prato City Council GIS

platform

Prato Province coordination initiative(OPENDATANETWORK)



THE QUALITY CONTROL

• Service quality monitoring office at Prato City Council• Analysis of on-line service usage data (logs, feedbacks)• Usage of “smiles” based feedbacks collection• Periodic interviews to citizens• Focus group with selected stakeholders• Costs analysis• Suggestions for improvement of on-line services


DATA MANAGEMENT ARCHITECTURE


ARCHITECTURE OF ICT SYSTEMS

Back-Office

SW

E-Gov SW

Regional Data

Integration Infrastructure

National Data

Integration Infrastructure

Other

AuthoritiesLocal PAs Regional PAs National PAs

Population EnterprisesProperties


TOLOMEO Portal (OpenGIS based) TOLOMEO门户网站（基于开放地理信息系统）


Thanks for your attention感谢您的关注

Paolo Boscolo:

Resp. ICT Infrastructure 信息通信技术基础设施Management & EU projects管理和欧盟项目

e-mail: [email protected]

China-Europe Public Administration Project II (CEPA II) 中国 – 欧盟公共管理二期项目

Documents

“Data management Governance in an Italian Province Area” the “PRATO” experience 普拉托经验 Paolo Boscolo: Resp. ICT Infrastructure 发言人：信息通信技术基础设施