QLDA NHÓM 3 CĐTIN 3K10_DHCNHN

8/8/2019 QLDA NHM 3 CTIN 3K10_DHCNHN

1/32

Qun l d n phn mm GVHD: Th.S Nguyn c Lu

B CNG THNG

TRNG I HC CNG NGHIP H NI

KHOA CNTT

BI TP LNMN: QUN L D N PHN MM

TI: XC NH D N

Gio vin hng dn: Th.s Nguyn c Lu

Nhm SV thc hin:

1.NG XUN NH 6.NGUYN S MNH

2.BI TH TRANG 7.NGUYN HU C

3.NGUYN TH HIN (244) 8.PHNG TH H4.TRN TH THANH NHI 9.L TH TRNG AN

5.O TH NGC 10.NGUYN TH THANH

Nhm 3 Tin3K10 [email protected]

1


2/32


NHN XT CA GIO VIN

..........................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

....................................................................................................................................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

..........................................................................................................

H Ni, ngy thng nm 2010

Gio vin


2


3/32


LI NI U

Ngy nay di s pht trin ca khoa hc k thut h tr rt nhiu trong

cuc sng, cng vic v nghin cu nhn loi. S pht trin ca vi tnh khngch em li nhng thun tin trong vic tnh ton, gii p cc bi ton ring r,

n l trn tng my m gi y cc ng dng pht trin ch yu l cc ng

dng trong qun l h thng.

Mt d n phn mm c xy dng qua nhiu giai on v c s gp mt canhiu ngi lin quan n d n to nn mt d n thnh cng nht. Xcnh d n phn mm l mt khu rt quan trng trong vic xy dng d n

phn mm, iu ny gip cho d n thm phn chnh xc nht trnh khi thtbi v m d n hay gp phi nht, vic xc nh r d n bao gm vic xcnh mc ch, mc tiu, phc tho d n v vic xc nh vai tr ca tngngi lin quan n d n . Nhn nh c s quan trng m vic xc nhd n quan trng nh vy, nhm chng em xin a ra bi tp ln v vic nghincu v phn tch vai tr, chc nng ca cng on xc nh d n cho mi ngicng tham kho i n vic xy dng d n thnh cng nht. Vi trnh hiu bit v thi gian nghin cu c hn, ti khng trnh khi sai xt v hn

ch nht nh, chng ti rt mong nhn c s gp ca cc thy c gio, ccsinh vin gip chng ti hon thnh tt hn v ti ny

Trong thi gian thc hin ti nhm chng em xin chn thnh cm n ti ccthy c gio trong t b mn qun l d n phn mm trng HCN H

Ni.Nhng ngi tn tnh ging dy v truyn t nhng kin thc qu bu chng ti c th tip cn v nghin cu nhng cng ngh mi ng thi cnhng bi hc qu bu v vic kim th ni ring v xy dng mt phm mm

ni chung, c nhng kinh nghim v vic hc tp nhm v lm vic theo nhmv c bit qua y, chng em xin chn thnh cm n thy gio Nguyn cLu hng dn v gip chng ti trong qu trnh nghin cu v honthnh bi tp ln ca mnh.

Chng ti xin chn thnh cm n!

MC LC


3


4/32


CHNG II: XC NH D N PHN MM

I- XC NH MC CH V MC TIU D N

Mc ch

-Mc ch l nhng m t d n s t ti ci g. Mc ch ni chung

khng o c.

-Mc ch c th hiu c tnh chnh th ca d n thng qua cng tc lp

k hoch, t thy c tm quan trng ca vic xc nh mc tiu ca d nc nh hng su sc n tnh chnh th, h thng ca d n. Mc ch s nhn

nhn ton b d n t k hoch tng th n tng k hoch b phn v hiu

c cch thc lp k hoch d n.

Mc tiu

-Mc tiu l thc hin mt nghin cu phn tch tnh hung mt cch chi tit

v hon chnh i vi d n, l cc tp hp con (c th o c) ca mc ch.

Vic t ti mt mc tiu s ni ln rng vic t ti cc mc ch tng th ca

d n i n mc no.

-Mc tiu c bn ca qun l d n ni chung l hon thnh cc cng vic d

n theo ng yu cu k thut v cht lng, trong phm vi ngn sch c

duyt v theo ng tin thi gian cho php.


4


5/32


I.1 Gi tr ca cc mc tiu r rng

-Thit lp s mong i ca nh ti tr d nKhi ngi qun l d n hay 1 nhm pht trin dn xc nh c r mc ch v mc tiu cho d

n th khi mt phn to s tin tng cho nhti tr. Bi khi nh ti tr b ra mt khon tin ut th h cn bit s tin c u t vo u,u t nh th no v kt qu ra sao

-a ra mc tiu hng dn i d nMt d n c th c m t ngi hoc c nhiu ngi tham gia nhng tt cnhng ngi lm d n u cn phai hiu h dang lm g, cng vic h lm diti u, kt qu nhn c nh th no?Mt mc tiu r rng s khin cho nhng thnh vin trong i d n nh

hng c hng i v cng vic h phi lm gp phn quan trong vo thnhcng ca d n.-Cho php xc nh thi im kt thc!

Khi mt nhm xy dng d n lm mt cng vic g, m khng bit khi no nkt thc th tht nguy him, n s tn cng sc, thi gian v tin caiu c ngha l nhm xy dng d n cn phi bit khi no th d n ktthc, c ngha l h phi bit c rng mc tiu v mc ch h a ra cho dn t c hay cha=>Mc tiu r rng, ng n l c s xy dng cc ti liu khc nh: phm vi,

m t cng vic,l yu t quyt nh thnh cng ca d n

I.2 Cc mc tiu v tha hip

-Qun l phm vi

-Qun l thi gian

-Qun l chi ph

-Qun l cht lng-Qun l nhn lc

-Qun l thng tin

-Qun l ri ro

-Qun l hp ng v cc hot ngmua sm

Bn yu t quan trng: thi gian, cht lng v phm vi,ti chnh c quan


5


6/32


h cht ch vi nhau. Tm quan trng ca tng mc tiu c th khc nhau gia

cc d n,gia cc thi k i vi tng d n, t c tt i vi mc tiu ny

thng phi hy sinh, mt trong hai mc tiu kia. C th, trong qu trnh qun

l d n thng din ra cc hot ng nh i mc tiu. nh i mc tiu d

n l vic hy sinh mt mc tiu no thc hin tt hn cc mc tiu kiatrong rng buc khng gian v thi gian. Nu cng vic d n din ra theo ng

k hoch th khng phi nh i mc tiu. Tuy nhin, do nhiu nguyn nhn

khch quan, cng nh ch quan cng vic d n thng c nhiu thay i nn

nh i l mt k nng quan trng ca nh qun l d n.

=>Do ngi qun l d n phi lun ch ng gim st d n:

-Vch ra chin lc duy tr v gim st s h tr ca cc c ng v nh ti tr m bo rng nh ti tr v cc c ng vn ang chia s trch nhim ca d

n.

-m bo rng vic lin lc vi cc nh ti tr ang din ra nh k hoch truyn

thng ca d n. S dng cc knh truyn thng chnh thc v khng chnh thc

m bo rng d n vn ang duy tr c s h tr ca h.Nu c mi lo

ngi rng s ng h ca nh ti tr ang b lung lay, hay xc nh ngun gc ca

mi lo ngi , s dng cc k nng giao tip c gng li ko li s ng h, xc nh c cc nhn t lin quan v nh hng, v c gng cn bng tc

ng tiu c m nh ti tr ang ch .

-Vch ra chin lc duy tr v gim st cc quy trnh kim sot m bo

phm vi d n khng b m rng so vi lch trnh, cng nh kinh ph khng tng

qu d nhiu so vi vn u t.

-Vch ra chin lc duy tr v gim st cc phng php v tiu chun a ra

trong k hoch cht lng ca d n m bo rng d n vn ang tun th

cc phng php v tiu chun t ra. Phn cng cho cc thnh vin d n chu

trch nhim v tng phng php v tiu chun, sau kim tra s tun th cc

phng php v tiu chun .

-Vch ra chin lc duy tr v gim st vic tun th cc nguyn tc v tiu

chun ca ngnh. Nu cn thit, hay nh s tr gip ca ban php lut. Cc


6


7/32


8/32


h

Bng th hin quan h gia mc ch v mc tiu

Mc tiu Mc ch

-Qun l phm vi xc nh cng vic no thuc v d n v cn phi thc hin

-Qun l thi gian ch r mi cng vic phi ko di bao lu, khi no th bt u, khi no th kt

thc

-Qun l chi ph d ton kinh ph, gim st thc hin chi ph theo tin cho tng cng vic

v ton b d n

-Qun l cht lng m bo cht lng kt qu ca d n phi p ng mong mun ca nh ti

tr (ch u t).

-Qun l nhn lc phi hp nhng n lc ca mi thnh vin tham gia d n vo vic hon

thnh mc tiu ca d n.

-Qun l thng tin ai cn thng tin v d n? mc chi tit? cc nh qun l d n cn boco cho h bng cch no?

-Qun l ri ro xc inh tnh cht, mc ri ro v c k hoch i ph cng nh qun l

tng loi ri ro

-Qun l hp ng v

cc hot ng mua sm

qun l cc hp ng v iu hnh vic mua bn nguyn vt liu, trang thit

b, dch v nhm gii quyt ccvn : bng cch no cung cp cc hng

ho, vt liu cn thit cho d n? tin cung cp, cht lng cung cp n

u?

Trong mt d n c th c nhiu mc tiu khc nhau, nhng tt c cc mc

tiu u i n mt mc ch chung ca d n.Mc tiu phi l chi tit c thca mc ch, ph ho v nht qun cho mc ch v khi tt c cc mc tiu t

c th mc ch ca d n cng t c. Nhng ta cn xc nh mc ch

chung trc ri sau mi xc nh c nhng mc tiu c th.

V d cho d n ng 32:


8

Mc tiu #1 Mc tiu #2 Mc tiu #3

Mi quan h gia mc ch v mc tiu

Mc tiu n


9/32


-Mc ch ca d n l: Xy dng ng vnh ai 3 vi thi gian v kinh ph

cho php.

-Mc tiu ca d n l: ng gm c 3 ln ng, tt c cc loi xe u i

c, chiu rng l 50m, chiu di l 4km, ...

V d cho d n xy bnh vin tnh

-Mc ch ca d n: Xy dng mt bnh vin a khoa hin i, phc v vic

cha bnh v chm sc sc kho cho nhn dn trong tnh

-Cc mc tiu ca d n: bnh vin c khun vin 20 000 met vung, bnh vin

c 20 phng ni tr, vi 300 ging bnh, bnh vin c cc Khoa: Tim/mch,

xng, ...., bnh vin c khong 50 bc s, 100 y t, 200 h l lm vic v phc

v nhn dn, kinh ph d kin: 4 triu USD, thi gian d kin: 2 nm

V d 3: n Tin hc ho QLHC Nh nc, 2001-2005

-Mc ch d n:

Xy dng v a vo hot ng h thng thng tin in t ca ng v Chnh

ph, nhm nng cao hiu lc, hiu qu iu hnh ca Chnh ph, Th tng

Chnh ph, Lnh o cc B, c quan ngang B, c quan thuc Chnh ph v

chnh quyn a phng cc cp.

-Cc mc tiu d n

Nng cp mng Tin hc din rng Chnh ph

o to tin hc cho lc lng cn b vin chc trong cc c quan

qun l nh nc

Xy dng cc c s d liu quc gia (C s d liu quc gia v h

thng vn bn quy phm php lut, C s d liu quc gia v cnb, cng chc, C s d liu quc gia v dn c, C s d liu

quc gia v ti nguyn t, C s d liu quc gia v ti chnh,

v.v...)

Tin hc ho cc dch v cng: ng k kinh doanh, cp giy php

xy dng, cp giy chng nhn quyn s dng t, v.v...

Thi gian thc hin n : 5 nm 2001-2005


9


10/32


Kinh ph thc hin n: 1000 t VN

I.4 nh gi ni dung vic xc nh d n

Bo co v cc mc tiu ca d n cha r rng cha?

Vic xc nh mc tiu ca d n l v cng quan trng, ngi qun l d n

phi xc nh r cc mc tiu v bo co cho nh u t, nh u t c

k hoch v phng hng u t.

m bo rng loi d n v quy m d n c xc nh r:

-Xem xt vic s dng k hoch d n tch hp cho d n thm / chuyn /

thay i v cc d n vi m.

-Chun b cho quy nh phm vi phc tp hn v ln hn cho c d n v m

m bo rng cc phn c th chuyn giao v ranh gii d n c xc

nh r:

-Ti liu c xc nh r ci s c hon thnh v khng c hon thnh

nh mt phn ca d n hay khng?

-Cc yu cu bt buc v khng bt buc c xc nh r hay khng? Cc tiu

ch chp thun cho cc kt qu chuyn giao c phc tho cha?

-Ti liu c xc nh r mi phn c th chuyn giao no s bng ngn ng

khng bit ng hay khng?

-Bn c bit khi no d n hon tt khng?

-Tnh n ngy thng bt u v ngy thng hon tt theo mc tiu trong

c thi on tng i vi ngy thng bt u theo l thuyt v / hoc ngy

thng bt u /kt thc.-Tnh n hu qu ca nhng ngy thng b tr hn theo ton b d n cng

nh cc mc quan trng c th.

m bo rng trch nhim c xc lp r:

-m bo rng tt c cc bn lin quan hiu vai tr v trch nhim ca h

trong d n.Cn nhc vic s dng ma trn trch nhim.

-Mi ngi c hiu chui yu cu cho d n hay khng?


10


11/32


-C mt s quy nh hay chun ca ngnh nh hng ti cc phn c th

chuyn giao hay khng? Giao cho ai nghin cu v chu trch nhim v cc

phm vi ny.

-Ci no l u tin gia chi phi, lch trnh v cht lng?

-Tnh nng, lch trnh hay kinh ph c th thng lng li c gi cho

d n theo ng lch trnh hay ng kinh ph nu cn thit?.

-Bn ngun lc c ngha khng? Cc phn c th chuyn giao c th

thc hin c hay khng?

-Cc mc quan trng ra c ngha khng?

-c tnh chi ph ra c ngha khng?

-m bo rng quy nh phm vi phc tho r ri ro lin quan ti d n:

-Cn thn cc ri ro nghip v nh cc iu kin th trng xu khng

tr thnh b phn ca quy nh ri ro cho d n.

-Cn nhc vic s dng ma trn ri ro trnh hng lot nhng iu xu c

th xy ra.

Trnh vic m t cc gii php.Vic ra cc gii php trong d n l rt cn thit, xong nhng gii php

khng nn m t n, m phi cn thc hin n.

Cc mc tiu bao gm tt c cc kha cnh trong phm vi d n? (phm

vi, cht lng, thi gian, u t)

- Phm vi: L vic xc nh phm vi, gim st vic thc hin mc ch,

mc tiu ca d n, xc nh cng vic no thuc v d n v cn phi thc

hin, cng vic no nm ngoi phm vi ca d n.

-Thi gian: L vic lp k hoch, phn phi v gim st tin thi gian

nhm m bo thi hn hon thnh d n. N ch r mi cng vic phi ko di

bao lu, khi no th bt u, khi no th kt thc v ton b d n ko di bao

lu, phi hon thnh khi no.

-Chi ph: L qu trnh d ton kinh ph, gim st thc hin chi ph theo tin

cho tng cng vic v ton b d n. C th l t chc, phn tch s liu, bo


11


12/32


co nhng thng tin v chi ph.

-Cht lng: L qu trnh trin khai gim st nhng tiu chun cht lng

cho vic thc hin d n, m bo cht lng kt qu ca d n phi p ng

mong mun ca nhti tr (ch u t).

C phi bao gm tt c cc mc tiu - thm ch c cc mc tiu

hin nhin m tt c mi ngi u cng nhn?

Trong vic xy dng mt d n, ngi qun l khng th coi thng bt k

mt mc tiu no k c nhng mc tiu hin nhin m tt c mi ngi u

cng nhn. i khi nhng mc tiu quyt nh thnh cng ca d n, v

n l tiu chun nh gi ni dung d n, nh hng ti quyt nh ca nh

u t

V d: D n xy dng cu bc qua Sng Hng th mc tiu hin nhin l cy

cu phi c tui th cao nhng cha c mt nm m cu s p th d n

l tht bi

C phi mi mc tiu u km theo phng tin o lng nhng kt

qu t c?

Bt k mt mc tiu no ca d n, d l mc tiu nh nht th u phi cnhng kt qu t c

C phi cc mc yu cu ca thnh tu t c a ra mt phm vi

chp nhn c, bao gm mc chp nhn ti thiu (trng hp xu

nht)?

Khi mt d n c trin khai th nh u t phi a ra mc chp nhn ti

thiu cho d n, v i qun l da vo trnh i n mt d n tht bi.Mc chp nhn ti thiu c coi l ngng tht bi hay thnh cng ca d

I.5 nh gi hnh thc xc nh d n

Tnh r rng

-Khng c ngn t nhp nhng: Bn xc nh d n sau khi c nh

qun l xc nh, s c thng qua khch hng v nh u t. Chnh v vy bn

xc nh d n phi r rng, ngn t phi chnh xc, khng m p m nh u


12


13/32


t v khch hng hiu c mt cch d dng

-Khng c ngn ng marketing: Ngn ng marketing l dng ngn ng

mang tnh cht qung co, i khi l so rng, chnh v vy c th s lm nh

u t hay khch hng hiu nhm v d n

-Khng c t vit tt, nu vit tt th phai c li ch thch.

Ngn gn

-25 t hoc t hn. Nu mt bn xc nh d n m qu di th dn gy s

nhm chn cho ngi c, nht l nhng ngi khng c kh nng chuyn mn

-Nn l g ch khng phi nh th no.Bn xc nh d n cn trnh

vic m t d n. Vic gii thch d n s nh th no i vi nh ti tr,hoc

ngi s dng l tng i kh khn v khng cn thit

y

-Nh qun l phi trnh by r phm vi, lch trnh v ngun lc ca d n.

- S dng cc ng t hnh ng

I.6 Nhng im cn trnh trong d n

Ni dung khng y (c bit l cc rng buc i vi d n). Khimc tiu ca d n khng c xc nh y v chnh xc, th vic

t c thnh cng ca d n l khng th. Cc rng buc v phm vi,

ngun nhn lc, ti chnh,cng phi c nh qun l xc nh r

l p k hoch cho d n

Nhng b nhng yu cu khng kh hin do khch hng ngh.

Nhng yu cu khng kh hin l nhng yu cu do khch hng ngh

m i d n kh c th, hoc khng th thc hin c. Khi nhqun l khng nn cng nhc, m cn nhng b khch hng v tm ra

hng gii quyt tt nht

Trnh vit nhng cu vn khng r ngha. Nhng cu vn khng r

ngha, hay c t vit tt, ngn t nh p nhng, s gy s hiu lm, hiu

sai v d n ca nh u t hay khch hng

Bn phc tho d n c cc bn k vo. Thc hin d n c nhng


13


14/32


thay i, nhng khng ai . Khng nn coi rng nhng thay i

c cc bn nht tr. C ngha l bt k mt s thay i sai khc no

khi thc hin d n so vi bn phc tho d n c cc bn k vo

th nh qun l nn tham kho kin t khch hng v nh u t i

n thng nht chung.

II- LM TI LIU PHC THO D N(Statement

of Work)

Phc tho d n l ti liu xc nh ra phm vi ca d n v trch

nhim ca nhng ngi tham d.

L c s thng nht kin trong s nhng bn tham gia d n. Khithng nht v ni dung SOW, khch hng, ngi ti tr d n v

ngi qun l d n coi nh nht tr:

V cc mc ch v mc tiu ca d n.

Ai chu trch nhim lm vic g

Tt c c th hin qua bn k cng vic

Bng k cng vic l ti liu kim sot d n th hin trch nhim ca tngthnh vin trong i d n. Cng vic c thc hin, ngy thng, thi gian v

a im cng vic c thc hin, ai chu trch nhim thc hin cng vic,

nguyn vt liu v k thut c dng thc hin cng vic, chi ph thc hin

cng vic, tiu ch chp thun cng vic.

II.1 Thnh phn ch yu ca Sow

II.1.1 Gii thiu d nII.1.1.1 M t ngn gn v d n t khi bt u n khi kt thc


14


15/32


II.1.1.2 Gii thch d n

-Khi to: S cp php cho d n hay giai on no

-Lp k hoch: Sng lc cc mc tiu ca d n v la chn phng n

hnh ng tt nht t c cc mc tiu

-Thc thi k hoch: Qun l, phn b cc ngun lc thc hin k hoch

-Kim sot: l gim st v xem xt mc tin hnh nhm xc nh nhng

im khc bit ca k hoch ra so vi cc hot ng cn thit thc hinhiu chnh, m bo d n ang i ng hng, p ng cc mc tiu ca d n

ban u.

-Kt thc: t c k kt hon tt t nh ti tr

II.1.1.3 Cc bn lin quan,ti nguyn chi ph,ri ro

Cc bn lin quan:Xc nh vai tr v trch nhim ca gim c d n,

nh ti tr, cc i tng lin quan d n.


15


16/32


m bo rng trch nhim c xc lp r:

-m bo rng tt c cc bn lin quan hiu vai tr v trch nhim ca h

trong d n.

Cn nhc vic s dng ma trn trch nhim.

-Mi ngi c hiu chui yu cu cho d n hay khng?

-C mt s quy nh hay chun ca ngnh nh hng ti cc phn c th

chuyn giao hay khng? Giao cho ai nghin cu v chu trch nhim v cc

phm vi ny.

m bo rng cc phn c th chuyn giao v ranh gii d n c xcnh r:

-Ti liu c xc nh r ci s c hon thnh v khng c hon thnh nh

mt phn ca d n hay khng?

-Cc yu cu bt buc v khng bt buc c xc nh r hay khng? Cc tiu

ch chp thun cho cc kt qu chuyn giao c phc tho cha?

-Ti liu c xc nh r mi phn c th chuyn giao no s bng ngn ngkhng bit ng hay khng?

-Bn c bit khi no d n hon tt khng?

-Tnh n ngy thng bt u v ngy thng hon tt theo mc tiu trong c

thi on tng i vi ngy thng bt u theo l thuyt v / hoc ngy thng

bt u /kt thc.

-Tnh n hu qu ca nhng ngy thng b tr hn theo ton b d n cngnh cc mc quan trng c th.

Phn b ti nguyn:Xc nh cc ngun lc c dng trong sut d n,

trong c con ngi, c s vt cht v cc gi nh v tnh gi tr ca

cc ngun lc .

V d:Cc d n u tiu th ti nguyn nh con ngi, cung cp, vt t,

trang thit b v khng gian lm vic. Ngi qun l d n phi phn b ti


16


17/32


nguyn cho cc nhim v hon thnh chng. Sau khi dng cc ti nguyn,

ngi qun l d n c th xc nh liu ti nguyn c hon thnh vic

chuyn giao sn phm hay khng?

Tnh chi ph: Sau khi to ra cu trc phn vic, xc nh cc c lngthi gian; Xy dng lch biu; V cp pht ti nguyn, ngi qun l d

n c th tnh ton chi ph thc hin tng nhim v v cho ton b d

n. Chi ph c c lng cui cng tr thnh ngn sch.Trong khi thc

hin d n, ngi qun l theo di hiu nng chi ph so vi ngn sch.

Kim sot ri ro: Khng d n no hot ng c lp, m phi nm trong

mt mi trng c t chc. Mi chng ngi l mi e da, nh hng

ti s thc hin v s thnh cng ca d n. Ngi qun l d n hiuqu nh xc nh nhng e da v xy dng mt k hoch hin thc

gim thiu tc ng. Ngi qun l d n, khi bit ti cc e da, c

th pht trin nhng k hoch lm gim thiu s xut hin ca chng

hay lm nh bt tc ng ca chng ln d n.

m bo rng quy nh phm vi phc tho r ri ro lin quan ti d n:

-Cn thn cc ri ro nghip v nh cc iu kin th trng xu khngtr thnh b phn ca quy nh ri ro cho d n.

-Cn nhc vic s dng ma trn ri ro trnh hng lot nhng iu xu

c th xy ra.

II.2 Cc cng vic xy dng phc tho

-Cp nht k hoch d n: m bo rng k hoch d n phn nh nhng

mc tiu mi, nhng thng s mi, nhng c s lch trnh v chi ph mi, chngl mt phn quan trng ca quy trnh kim sot thay i tng th. Nu khng c

s cp nht kp thi v chnh xc, cc thnh vin ca i d n khng th cung

cp nh gi hin trng hiu sut ca d n. Vic cp nht k hoch d n phi

c truyn t r rng cho nh ti tr, khch hngcng nh nhng i tng

lin quan n d n.

-Theo di cht ch, bo m cc hnh ng hiu chnh v nhng thay i


17


18/32


i vi k hoch ca d n c phn hi trong sut cc quy trnh hoch nh,

thc hin v cc thay i u mang li li ch v hiu qu.

-Cng tc kim sot cc thay i tng th chnh l kim sot cc quy trnh

nhm lp ra bng bo co cng vic, Phiu yu cu thay i, H s d n, Ccci tin v cht lng v cc xut v hp ng.

-Thu tp v truyn t thng tin lin quan n hin trng tin d n,

cng nh nhng d on v tin theo thi gian. Bo co hiu sut cho Gim

c d n v cc thnh vin ca i d n ci nhn tng th v tin d n lin

quan n tin hoch nh.

-Hot ng hiu chnh: hot ng a d n tr li ng k hoch d n.

V d 1 :

Ti liu Phc tho D n

Gii thiu d n:

- Thnh ph chun b xy dng Cng vin tuitr trn din tch 12 ha. Cn gii phng mt bng

ti xm liu Thanh Nhn .......

Mc ch v mc tiu d n:

Mc ch: Di chuyn ton b dn c ti xm liu Thanh Nhn ri i ni khc,

gii phng mt bng.

Mc tiu: - Di chuyn 5000 dn thuc 800 h dn c trong cc cm dn c C1,C2,... phng PPP, Qun QQQ

- Thi hn di chuyn: phi xong trc ngy 01 thng 6 nm 2010

- Ni nh c mi: Cc Khu Tp th Linh m, Php Vn, Trung

Ho,...

- Kinh ph c cp: 40 t VND


18


19/32


Phm vi d n:

Lp k hoch di dn, la chn cc n v, cng ty h tr v phi hp v thc

hin di chuyn. Nhng dn c thuc cc din sau l nm trong phm vi ca d

n- Thuc cc cm C1, C2,...

- C h khu thng tr

- C cc loi giy chng nhn s dng t, s hu nh,

Nhng ngi lin quan chnh trong d n

- Nhng dn c thuc din n b

- Nhng dn c sinh sng trong phm vi gii to nhng khng thuc din

n b

- .....

Ti nguyn d n (ngun nhn lc)

- Cng an qun, Cng an phng

- UBND Qun, phng- Cty xy dng v pht trin nh TP H Ni

- Lc lng thanh nin xung phong tnh nguyn thuc trng H Kinh t

Quc dn

- ......

Cc im mc thi gian quan trng

- Khi ng d n: thng 1 nm 2000

- Xong h s cng vic: thng 3 nm 2000- Duyt danh sch nhng c nhn v h gia nh trong din gii to: thng

5 nm 2000

- Sp xp vo cc a ch mi - t 1 (30%): thng 7 nm 2000

- Sp xp vo cc a ch mi - t 2 (40%): thng 10 nm 2000

- Sp xp vo cc a ch mi - t 3: (30%): thng 2 nm 2001

- Gii quyt cc trng hp c bit : thng 4 nm 2001

- ....


19


20/32


Kinh ph. 40 t VND, chia ra:

- Sau khi ph duyt d n: 5 t

- Thng 5 nm 2000: 15 t

- Thng 11 nm 2000: 15 t

- Thng 3 nm 2001: 5 tHiu chnh/iu chnh

Cha c g

Ch k cc bn lin quan

V d 2:

Tn d n: Trin khai d n Project Central

Ngi chun b: gim c d n

Ngy thng cng b:TNG QUAN D N

MC TIU DN

PHM VI D N:

TRONG PHM VI:

NGOI PHM VI:


20


21/32


CC PHN C TH CHUYN GIAO C TO RA:

CC T CHC B NH HNG

THI ON/ CHI PH V N LC THEO C TNH CA D N:

CHI PH DUY NHT S L GI YU CU HON TT D N.

GI N LC THEO C TNH: 700 h.

THI ON THEO C TNH: 2 THNG..

GI NH D N..

KHNG C PHN CNG NO CN C MUA...

TT C BN SAO CN THIT CA PROJECT 2010, IIS & SQL ANG .

TRONG QU TRNH SN XUT.

RI RO D N ..

T CHC D N:.

S PH CHUN D N:.

II.2.1 Cc bc tin hnh khi lm ti liu phc tho d n


21


22/32


Cc bc tin hnh khi lm ti liu phc tho d n

II.2.2 nh gi phc tho d n

Cc ti liu c lp trong k hoch qun l?

nh gi hiu sut

Phn tch bin ng ca lch trnh, chi ph v hiu sut

Phn tch gi tr thu c

Da trn thnh tu ca cc mc tiu d n?

-C th ng u vi nhng thay i v cc mc tiu hay cc tiu thc

c tha nhn?

-C th cung cp cho ngi s dng cc kt qu thng xuyn v

-% t c cc mc tiu d n?

-Phn hi v tnh thch hp ca cc mc tiu v phng php tip cn d n?

II.2.3 Xc nh vai tr v trch nhim trong d n


Vit d tho

C cn sa khng? Cc bn kKhng

Chuyn cho n v ti tr (v khch hng)

T chc hp

xt duyt

C

Sa

22


23/32


Nh ti tr:

-Chu trch nhim cui cng i vi s thnh cng ca d n. Nh ti tr c

trch nhim k kt hon tt cc ti liu lp k hoch v cc yu cu thay i.

-ng thi cho php nhm qun l d n s dng cc ngun lc, bo v v c

vn cho nhm qun l d n.

-Trong qu trnh thc hin d n, nh ti tr c thm cc trch nhim xem xt li

cc tin trnh v cht lng, ct bng khai trng, khnh thnh, k v cng b

tn ch d n.

Nh qun l d n (gim c d n):

-Lm vic vi cc i tng lin quan nh ngha d n

-Hiu yu cu ca khch hng

-Lp k hoch, sp xp lch trnh v d tho ngn sch cc hot ng ca d n

vi i ng ban u; chi huy nhm d n thc thi k hoch


23


24/32


-Gim st hiu qu hot ng v thc hin cc hot ng hiu chnh.

-Thng xuyn thng bo cho nh ti tr v cc i tng lin quan d n: a

ra yu cu v trnh by nhng thay i v phm vi

-ng vai tr l ngi trung gian gia nhm d n v cc i tng lin quan

Nh qun l chc nng: Cc nh qun l ny chu nh hng bi cc

hot ng hay kt qu ca d n.

-Kim sot v ng gp ngun lc cho d n (con ngi, trang thit b )

-C th c nhng yu cu tri ngc vi kt qu d n

-Trong mt s trng hp l cp trn ca nh qun l d n

Khch hng: Trong trng hp nh ti tr khng phi l n v trin

khai sn phm ca d n th nh ti tr chnh l khch hng. i tng

ny c nhim v nh sau:

-Nhn u ra ca d n

-Thanh ton cho u ra d n

-Xc nh nhu cu i vi kt qu sn phm u ra d n

-H tr cho t d n thng tin m bo thnh cng

Nh cung cp: mt d n thng bao gm nhiu hng mc khc nhau,

trong c nhng hng mc khi xem xt yu t kh thi, nh ti tr

quyt nh mua. Nh cung cp c trch nhim cung cp cc thit b, sn

phm hay dch v cn thit phc v cho hot ng ca d n thng qua

hnh thc hp ng, m bo d n t c mc tiu ra.

Ban lnh o:

-B nhim cc chc danh ca D n: Ban d n, Qun l d n,...

-Xt duyt v gii quyt nhng vn lin quan n ch o cp cao

-Xem xt tc ng ca d n ln cc d n khc v hot ng khc ca t

chc/n v

Ban Ch o iu hnh d n:


24


25/32


-Xc nh c c cu i d n ph hp vi t chc v cc phng php tp

hp c cc thnh vin d n nh mong mun.

-nh gi c nng lc k thut v k nng lm vic theo nhm ca cc thnh

vin nng ct ca i d n,cng nh cc thnh vin cp y nhim.-Chn v tuyn cc thnh vin d n.

-Gii quyt cc vn v s thiu ht v ngun nhn lc c k nng cn thit

bng cch m phn c c ngun nhn lc khan him, da vo tnh hung

nghip v v u tin chin lc ca d n:

-Xem ngun nhn lc m d n yu cu c nh hng n ng ti hn

( ng gng ) hay khng?

-m phn vi cc n v chc nng hoc cc Gim c d n khc c c

ngun lc cn thit.

-Chun b tinh thn hy d n nu khng tm c hoc khng t c tha

thun m bo chi tr c cho cc ngun nhn lc c k nng cn thit.

-Lp ma trn trch nhim ( Responsibility Matrix )-iu ha gia vic phn b ngun lc vi ngn sch v lch trnh d n, ng

thi phi pht hin c tt c nhng s khng nht qun trong d n.

T d n:

-H tr cho PM thc hin thnh cng d n. Bao gm nhng ngi va c k

nng (skill) v nng lc (talent)

-Cung cp thng tin lp k hoch thc hin d n, cc cng vic phi lm,cc sn phm chuyn giao, v cc c lng

-Hon thnh cc cng vic nh c xc nh trong bn k hoch d n

-Bo co hin trng cho ngi qun l d n

-Xc nh nhng thay i ngay khi xut hin


25


26/32


II.2.4 Quy trnh t chc d n


26


27/32


II.2.5 C cu t chc d n


27


28/32


-Con ngi quyt nh s thnh cng hay tht bi ca t chc hay d n.Cc con

s thng k gn y v nhu cu lc lng lao ng lm vic trong lnh vc pht

trin v ng dng cng ngh thng tin tng nhanh, v d di y cho thy r

iu :- M: 12/2009 c hn 10,1 triu k s CNTT, tng t 9,9 triu t thng

1/2002.

-Cc nh qun l CNTT d on trong tng lai gn h s cn thm 1,2 triu

k s.

-Cc cng ty khng thuc lnh vc CNTT thu k s nhiu hn cc cng ty

CNTT theo t l l 12:1


28


29/32


-Cc dng t chc l cc cu trc m thng qua mt cng ty t chc cc hot

ng hng ngy ti u ho hiu qu. C ba dng t chc chnh l theo chcnng, ma trn v theo d n.


Chc nng

Mi b phn chu trch nhim thc hin mt tp hp hot ng

c th, thng xuyn, v tng i n nh.

Nhiu ngi cng thc hin mt dng hot ng.

Bo co theo th bc, bo co ca tng c nhn vi mt nh

qun l ring. Chc nng ca gim c d n tng i thp so vi chc nng

ca cc gim c chc nng.

Ma trn

Cc c nhn vn bo co ln trn theo th bc v chc nng,

nhng h cng bo co theo chiu rng vi t mt gim c d n

tr ln

Trong mt s t chc, s bo co theo ma trn ny c th l

hnh thc tn ti lu di. Trong mt d n c cu trc ma trn th ma trn ch l tm thi

Cu trc ma trn c th c m t nh hi t yu, cn bng hay

hi t mnh ph thuc vo chc nng tng i ca gim c d n

so vi gim c chc nng.

Theo d n

Gim c d n v i d n nng ct hot ng nh mt n v

t chc hon ton c lp vi t chc m

Trong mt s t chc, cu trc d n thun tu c th bao gmnhng h thng t h tr, chng hn nh mt phng nhn s hay

phng thu mua ring. Trong cc t chc khc,cu trc d n thun

tu li chia s h thng h tr ny vi t chc m.

29


30/32


31/32


II.2.6 T chc d n cn c

-Nh ti tr c trch nhim cao

-H tr tch cc t ban iu hnh

-Phn nh r trch nhim, thm quyn,

-Trao i hp l gia cn b k thut v cn b chc nng

-Hon thnh cng vic vi ngun lc t nht

-Thng tin lin lc hiu qu

-n gin ho ni dung bo co

II.2.7 Xy dng T d n cn trnh

-Hiu lm ni dung ca d n-Trch nhim khng r rng

-Quyn hn khng r rng

-Phn vic khng u, khng r rng

-Khng xc nh c nhng ngi lin quan n d n

II.2.8 Xy dng T d n cn trnh

-Mc tiu chung khng r

-Thng tin khng thng sut-Thnh vin thiu tin tng nhau

-Khng cam kt thc hin k hoch

-Khng c tinh thn ng i thc s

-Khng quan tm ti cht lng cng vic

-Thiu nh hng

II.2.9 Nu sau khi khai trng d n, khng kh li lng xung

-Triu tp cuc hp ngn vi cc t vin

-ng vin, khch l cc t vin

-Gii quyt mi t tng lo ngi, thiu tin tng, v khng hiu r v chng

trnh cng vic.

-Hi thnh vin xem c vn g khng.

-Nhc cc thnh vin phng v pht hin cc ri ro nh hng n d n.

II.2.10 Ban iu hnh v nh ti tr phi ph chun


31


32/32


-Phm vi ca d n

-Phng php lun c s dng

-Thnh phn ca i d n

-c tnh k lng v thi gian v chi ph-Quy trnh i vi vic qun l d n

KT LUN

nh hng l iu sng cn cho hon thnh mi cng vic. Cch tt nht

l bt u d n bng: Mc ch, Mc tiu

Qun l d n cn chnh thc ho chng bng vn bn gi l SOW

Cng cn cng b d n v cng b ti liu trn rng ri cho mi ngi

lin quan d n

TI LIU THAM KHO

1.GIO TRNH QLDAPM THC S NGUYN C LU_HCNHN

2.TI LIU CA CC TRANG D N TRN MNG

Documents

QLDA NHÓM 3 CĐTIN 3K10_DHCNHN