CURRICULUM VITAE

SAMAR ABDEL NASSIR

ProfileA resourceful, proactive and dynamic graduate in ICT & a team player with over 5 years exposure to a variety of industries. I have a natural ability to identify a nd optimize opportunities for delivery of targeted results, aided by my bi-lingual communication skills (Arabic & English) with exceptional presentation skills coupled with a positive customer- centric approach to business.

Professional Experience

ERAADA Facilities Management L.L.C., Dubai Sept ‘15 – to date Position: Assistant Manager – Customer Service/Procurement executiveIndustry: Facilities Management / Engineering Services Company profile URL: http://www.eraadaservices.com

Job Description:

Overseeing the complete sourcing cycle from enquiries, internal coordination, costing, RFP preparation and contracts drafting.

Actively participate in finding new contractors, companies, sub-contractors, including competitive bidding. Technical/commercial evaluation to ensure best value for most optimal scope and specifications. Project scoping and coordination (interior Fitouts, decorations and ICT) Overseeing client satisfaction surveys and liaising with all stake holders (internal and external) for

appropriate action where interventions are required. Regular interaction with clients and the operations team to ensure that contracts are delivered as per

SLA’s. Troubleshoot, resolve issues and liaise between the main contractors / clients as required – play a pivotal

role in the defect liability period (DLP) management process.

Achievements:

Successfully oversaw numerous client Fitouts and new office set-ups and attained budget and time targets at 95 to 100%

Procured contracts for rendering services for the organization and managed to attain 10 to 20 % savings against set budgets.

Successfully negotiated scope, SLA, and KPI for AMC contracts to exceed expected outcomes as set by management.

Through enhanced end user engagement, Improved customer satisfaction ratings from 60% in Q3 of 2015 to 87% in Q4 of 2015 and on tract to exceed set targets for Q1 2016

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Gender: FemalePresent Address: P.O. Box.127645, Dubai Nationality: SudanVisa Status: Spouse VisaContact No: +971561171103Email: Samsharbali@hotmail.com

ENH Real Estate Group (Dubai, UAE) August. 2014 – August 2015Position: Administration & Events ExecutiveIndustry: Real EstateCompany profile URL: http://www.enh-group.com Job Description:

Events Planning and coordination - conducting feasibility studies for proposed events and planning in coordination with various stake holders

Management of events contracts – preparation of events contracts in coordination with relevant internal and external stake holders.

Customer relations management – Coordination with internal and external stake holders to ensure all clients enquiries, queries and complaints are conclusively addressed in line with company policy and to the clients satisfaction

Performance management - management of assigned team performance, including setting of performance milestones, evaluation and reporting.

Achievements:

Attained an “exceed expectation” rating constantly for the entire period and oversaw the team to attain the “most accomplished team of the year” award from the company executive management

Completed all assigned events within/and exceeding set time and financial milestones Ensured increase of staff retention and revenue increase in first year of employment.

Corinthia Hotel (Khartoum, Sudan) April 2012 – August 2014Position: Marketing & Events ManagerIndustry: HospitalityURL: http://www.corinthia.com Job Description:

Customer relations management - day to day management of customer service team, including client events, customer satisfaction, escalations and after service surveys.

Marketing - managing a team of marketing professionals to ensure the department functions are in line with the strategic objectives of the hotel, leading the department in prospecting, generation of leads as per marketing strategy, conducting research and profiling of potential clients, as well as conducting initial briefs

Events planning and coordination - coordination with hotel management for annual events budgeting, strategy and programs, conducting feasibility studies for planned events and planning of events in coordination with various stakeholders

Performance management - setting of Key Performance Indicators (KPIs) for assigned team, monitoring, evaluation of attainment of set targets and performance reporting against of monthly team targets.

Achievements:

Attained a constantly high client satisfaction rating for events clients that led to constant engagement rate of above 80% for events facilities in the hotel.

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Libya Market Research (Tripoli, Libya) August 2008 – July 2011Position: Market Research Team LeaderIndustry: Marketing & ResearchURL: http://www.lmr-ly.com Job Description:

Communicating with clients to understand and document the business objectives Selecting the most appropriate research methodology and techniques Designing qualitative and quantitative research plans for products in all stages of the Product Life Cycle Designing research questionnaires and moderator guides Working with Project Directors to oversee the fieldwork initiative Interpreting data, writing reports, and making actionable recommendations

Achievements:

Consistently attained above 90% rating for monthly questionnaire postings Designed a user friendly model including e-templates for qualitative and quantitative research.

Academic Qualifications Degree in ICT : University of science & technology Sudan (from 2011 to 2014) Diploma in Sales & Marketing Research : Wills Education Center (from 2012 – 2013) Degree in Arts and Media : Al Fatah University - renamed Tripoli University (from 2008 to 2011) High School Diploma : Al-Saqur Al-awhad Medical High (from 2005 to 2008)

ICT Qualifications Programming (Visual Basic.NET, Visual Studio 2008 – 2010 Oracle 10g – Oracle 11g, SQL Server 2005,

JAVA) Project analysis (UML Rational Rose, UML Enterprise Architect) Website Design (Front page, Dreamweaver, HTML, PHP) Designing (Photoshop, Coral Draw, Picture Management, Flash Player) Microsoft Office - 2003 – 2007 – 2010 – 2013 (Word, Excel, PowerPoint, Access, Publisher) Browser applications (Internet Explorer, Mozilla Firefox, Opera)Key Competencies Ability to engage at all levels, encourage and motivate others. Analytical: Quick to identify potential problems, prioritize and respond. Natural determination, drive, flair and readiness for a challenge. Confident, diligent and possess an innate ability to take on challenging roles. Calm and assured in sensitive and pressurized situations. Natural ability and pride in the provision of high standards of service. Highly efficient, pragmatic and results-oriented.Training programs attended Sales and Marketing (2 months) at LMR Libya Marketing Research/Libya. Sales & Marketing (6 months) at Al-Sunobar Health Equipment LTD.Language proficiency English (Proficient) Arabic (Proficient)

ReferencesAvailable upon request

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