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SERVICE DESIGN NELLA P.A.
CENNI SU SERVICE DESIGN THINKING
GOVJAM
ALCUNE ESPERIENZE DI SUCCESSO
Forum Pa 27-05-2015 @innovandiamo
Ricercatore e Consulente di Innovazione Strategica Progettista di Servizi (Service Designer)Facilitatore Co-DesignOuishare
@innovandiamo
http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf
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SERVICE DESIGN
User-centered: Step into their shoes!Co-creative: Everyone can be creative!
Sequencing: Imaging the service as a movie!Evidencing: Make the intangible tangible!Holistic: Think of the big picture!
http://thebigpicture.fi/service-design-in-5-words/@innovandiamo
NEW FLEXIBLE TOOLS
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CO-DESIGN
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@innovandiamo
AND NEW CAPABILITIES
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FOCUSon
PROCESSAND
CULTURE
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PROCESSCARVERS
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http://www.jeffkorhan.com/2010/03/is-social-media-a-left-or-right-brain-activity.html
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DESIGN PROCESSLA PROGETTAZIONE DEI
SERVIZI
Design Council (UK) in 2005@innovandiamo
DESIGN PROCESSLA PROGETTAZIONE DEI
SERVIZI
@innovandiamo
DESIGN PROCESSLA PROGETTAZIONE DEI
SERVIZI
d.school’s (Hasso Plattner Institute of Design at S tanford) User-Centered Prototype-Driven Design Proc ess
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@innovandiamo
EMPATIAAs Katherine Kerswell, Chief Executive of Northamptonshire County
Council, said:“We are very privileged in local government that we not only deliver
services but whatwe deliver can change lives and communities.” The question is: do we
recognise theresponsibility inherent in this privilege, and do we genuinely co-design
servicesaround people? Should we put a bit more effort into understanding
people’s lives andwhat really matters to them?
http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf
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@innovandiamo
http://kuudes.fi/wordpress/wp-content/uploads/2011/06/kirjasto_customer_journey_map_4049.jpg
http://www.adaptivepath.com/ideas/new-ways-of-visualizing-the-customer-journey-map/@innovandiamo
SCICLI GOV JAM
SCICLI GOV JAM
PROTOTIPO SCICLI
SCICLI GOV JAMI PROGETTI
http://www.govjam.org/govjam13/projects@innovandiamo
THE WORKS AT WALKERBY ENGINE
“THE SCHOOL IS A SOCIAL SYSTEM FIRST,
AND THEN A BUILDING, SECOND.”
http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf
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http://www.doorsofperception.com/archives/2007/11/
http://www.doorsofperception.com/archives/2007/11/
(CO)DESIGN LABSPART OF A NETWORK
EXCHANGE PRACTISES AND FEEDBACKCROSS-POLLINATION
OPEN TO CITIZENS
SILK
SILKSOCIAL INNOVATION LAB
KENT
• 1.4 MILIONI DI ABITANTI
• 42 000 IMPIEGATI
• 300 SERVIZI
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SILK
PROGETTI:
• ENGAGING FATHERS
• HOUSES AS HOMES
• THE PARKWOOD TIME BANK
http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf
@innovandiamo
EXTERNAL CO-DESIGN LAB
THE OPEN WORKS (LONDON)
CIVIC FOUNDRY (BIRMINGHAM)
THE LAUNCHPAD (LONDON)
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HELSINKI CITY 3 CITY SERVICE
DESIGNERS
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THROUGH WELL STRUCTURED
TENDERS/IDEAS COMPETIONS
RE-IMAGINING MY STREET
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http://www.designcouncil.org.uk/knowledge-resources/design-public-good@innovandiamo
Four key recommendations from the report1. Use the Public Sector Design Ladder as a tool and roadmap for progression2. Build design thinking into government and public policy practice3. Build a strong design sector that can offer strategic and service design to the public sector4. Build the evidence base and impact measurements for design innovation in the public sector
Four key recommendations from the report1. Use the Public Sector Design Ladder as a tool and roadmap for progression2. Build design thinking into government and public policy practice3. Build a strong design sector that can offer strategic and service design to the public sector4. Build the evidence base and impact measurements for design innovation in the public sector
About the Public Sector Design Ladder
The Public Sector Design Ladder is a framework for effecting change in the Public Sector.
http://www.designcouncil.org.uk/knowledge-resources/design-public-good
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Gmail:Francesco.Carollo@innovandiamo
London
Ouishare
