TOPdesk Magazine 2008 Nr 2

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  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    1/20

    gl` 488>! liict 4! gootmolm ?8

    @FRvcfrkt }` mtkcl w`gl + RKXbcve kl Rkt +

    @cbctccl mtkclc @R + L`c}c RKXbcve Fkiil`rp + R`xv % Rt`fev

    @cbctccl mtkclc @R

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    2/204

    Ncr el mtkclct/

    Zcca dcbt`gzcl xtkdctcl ccl fkiictf`cca zkktbcca rc dcno)acl bkkt icc vstjcl kx bc mtkclc mkaj, Dcbt`gzcl b`c ioot

    `rv bkcl bor mcekxxcab eol }ktbcl ool vlcaac rcticl oav

    ws`l`mct cl bsstwoict ! a`gecl oa mos} bc zoolbcabto)

    mctv zol bc mtkclc mclctor`c dcbt`gzcl rc w`gl, Ioot vfn`gl

    dcbt`cmr/ Ofnrct ncr bcfkt zol xaolrcl! dakcicl cl daos}c

    asfnrcl vfns`ar ccl i`lbct jtoo`c tcoa`rc`r, I`lbct FK4)

    s`rvrkkr! dcrctc tcfpfa`lm zol ojzoa cl bsstwoictc xtkbsf)

    r`cicrnkbcl vrool lkm l`cr oar`gb dkzclool bc xt`kt`rc`rcl)

    a`gvr,

    Ioot ct `v nkkx/ Bolew`g bc icb`o)oolbofnr zkkt b`r

    klbct}ctx cl bc vfcxv`v kzct bc dcbkca`lmcl zol dcbt`gzcl

    zctolbctr ct }ca bcmca`ge }or, Mtkclct klbctlcicl eol ccl

    ktmol`vor`c zcca kxaczctcl7 mcab dcvxotcl mcab cl ccl vrctect

    `iomk .}or s`rc`lbca`ge kke ccl jlolf`ac e}cvr`c `v), Zkkt

    ccl `llkzor`czc vcfrkt oav bc @FR ccl s`rbom`lm cl ccl eolv

    ki zkktkx rc akxcl,

    @l b`r iomow`lc mool }c `l kx nkc bc @FR)vcfrkt noot

    fotdkl jkkrxt`lr eol zcteac`lcl, Ncr rtclbvotr`eca dczor

    r`xv }ooticc s} ktmolv`or`c b`tcfr ool bc vaom eol, Kke}`gwcaj ikcrcl klv dcvr bkcl ki bcwc r`xv caec bom lo rc

    aczcl/

    Kzct llkzor`z`r`c mcvxtkecl7 RKXbcve xtcvclrcctr ccl

    bcwct bomcl bc l`cs}c tcacovc zol RKXbcve 2! `l bc zctv`c

    Clrctxt`vc l Xtkjcvv`kloa/ B`r cl icct `l bcwc mtkclc cb`r`c

    zol RKXbcve Iomow`lc,

    Oiolbo B`tevc! c`lbtcbofrcst

    RKXbcve Iomow`lc! nr vctz`fciolomciclrxaorjkti zol Lcbctaolb! dcnolbcarklbct}ctxcl b`c vxcacl `l bc }ctcab zolxtkjcvv`klcac vctz`fcbcvecl d`g @R! jof`a`ro tccl kzct`mc b`clvrzctaclclbc ktmol`vor`cv,Ncr RKXbcve Iomow`lc v dcbkcab zkktiolomctv! vctz`fcbcveicbc}ctectv! jof`a`ro`tc

    icbc}ctectv! mcicclrcakecricbc}ctectv cl`cbctccl b`c `l bc bomca`gevc xtoer`ge rc ioeclnccjr icr ncr klbctvrclcl zol eaolrcl, Bootd`gmoor ncr wk}ca ki bc xtkfcvvcl oav bc rcfnl`ceofnrct bc b`clvrzctacl`lm,

    ]`ar iccxtorcl; E`ge kx

    }}},rkxbcve,l+imw`lc

    FKaKjKL

    RKXbcve Iomow`lc v ccl `rmozc zol RKXbcve

    Xkvrdv 330! 4:88 OL Bcajr! .8?3) 4=8 80 88

    tcbofr`cHrkxbcve,la,

    C`lbtcbfr`c Mctdcl Dakciclboa! Oiolbo B`tevc

    Tcbfr`klcc icbc}ctectvFott`c Dtolbr! Gknollo

    E`tl! Nclt`cec Ektrcl! L`ce Vrccln`v

    Zktimcz`lmFornp zol bcl Dctm! G`iip Mkcbnotr

    ]cdv`rc Ct`e Xkav! Macl Pklm

    Bcwc dtkfntc v mcbter kx jVFxx`ct i`bbcv ccl

    cfkxctv icr fbi`izt`gc ler zkkt c ectcl cl

    mcb`vr`cctb }rct l xrv zl fknk,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    3/20

    ?8

    2 L`c}v

    : @FRvcfrkt }` mtkcl w`gl0 Ikbc `rmc`fnr7 Dcwkcectvtcm`vrtr`c

    ?8 @cbctccl mtkclc @R

    ?6 Elr `l dccb7 Iclbct Icb`vfn Fclrti

    ?2 Rtclbv7 Wczcl r`xv ki bc cfkkm`vfnc zkcr

    bte zl gk} ktml`vr`c rc zctec`lcl

    ?: Xtkfcvvcl! xx`fr`c cl iclvcl7

    Ccl e`gegc `l bc ececl

    ?0 Zctl`c}bc RKXbcve Fkiil`rp

    48 R`xv % Rt`fev

    ?:@lnkb Gl` 8>

    :

    ?2

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    4/202 L@Cs]V

    RKXbcve Kl Rkt 488>

    RKXbcve kl Rkt v ccl i`l`fklmtcv kx tc`v, @l z`ct }cecl

    r`gb elr klv `l ioot a`cjvr ofnr zctvfn`aaclbc vrcbcl

    `l Lcbctaolb dcwkcecl, Ct `v bv oar`gb ccl `lrctcvvolr

    xtkmtoiio d`g `l bc dtr/ @l l i`bbom bkcr

    }ootbczkaac ecll`v kx l }`vvcar mcdt`ectvctzot`lmcl cl

    r`xv `r icr olbctc RKXbcveeaolrcl,

    Ncr rncio `v L`cr eacrvcl! ioot xkcrvcl, Zol rtclb loot

    xtoer`ge, R`gbclv ccl fkixaccr zctwktmbc i`bbom dtclmcl

    }`g kx bc nkkmrc zol bc aoorvrc rtclbv kx @FRmcd`cb cl

    `v ct oaac mcacmclnc`b icct rcfnl`vfnc ecll`v zol RKXbcverc zctmotcl, R`gbclv bc xowcv vrool klwc @FR l Jof`a`ro`tc

    offklriolomctv zkkt eaoot ki oaac `lv * krv rc aorcl

    w`cl zol RKXbcve, Kke elr ccl xtoorgc ioecl icr l

    zol klwc fkaacmov zol bc RKXbcvencaxbcve,

    Bc RKXbcve Rkt moor zoloj 4= ic` rkr ?0 gl` aolmv bc

    vrcbcl Nootaci! Tkrrctboi! srtcfnr! C`lbnkzcl! Ovvcl!

    Oictvjkktr! Otlnci cl Dtcbo, E`ge kx }}},rkxbcve,la+rkt

    zkkt `ljktior`c kzct bc i`bbomcl cl ki `l rc vfnt`gzcl,

    Ncr `v l oa ic`! ioot dclr lkm lcr kx r`gb icr `lvfnt`gzcl

    zkkt bc i`bbomcl `l gl`/

    Tcacovc RKXbcve 2,?

    Ccl bcwct bomcl z`lbr bc tcacovc xaoorv zol bc l`c}vrc

    zctv`c zol RKXbcve, Bcwc tcacovc! zctv`c 2,?! woa loovr

    RKXbcve Clrctxt`vc kke bc l`c}c Xtkjcvv`kloa zctv`c

    dczorrcl, RKXbcve Xtkjcvv`kloa 2 v oa cl`mc r`gb mcacbcl

    oolmceklb`mb cl woa zctet`gmdoot w`gl loovr bc }cadceclbc

    Xtkjcvv`kloa 6 zkkt ]`lbk}v,

    RKXbcve Xtkjcvv`kloa 2 eol ccl `lrctcvvolrc kzctvrox

    w`gl zkkt eaolrcl b`c l RKXbcve a`rc mcdt`ecl kj oaaccl

    mcdt`e ioecl zol bc ikbacv @lf`bclrdcncct cl

    Fklmstor`cdcncct zol RKXbcve Xtkjcvv`kloa 6, Xtkjcvv`kloa

    2 `v lcr oav Clrctxt`vc 2 zkaacb`m }cddovcb cl }ktbr

    klbctvrclb bkkt ccl V_A kj Ktofacborodovc, Zkkt

    eaolrcl b`c loovr @lf`bclrdcncct cl Fklmstor`cdcncct

    icctbctc xtkfcvvcl zol RKXbcve 6 mcdt`ecl! }ootklbct

    bc @R@Axtkfcvvcl! v ccl xmtobc loot RKXbcve Clrctxt`vc 2

    ccl zkamclbc vrox,

    Cctvrc RKXbcvevxtccet ccl vffcv

    Bc cctvrc vcvv`cv zol ncr RKXbcvevxtccet b`c ojmcakxcl

    4: cl 4= iootr }ctbcl mcnkbcl! }otcl ccl vffcv, Ncr

    RKXbcvevxtccet d`cbr ccl oarctlor`cj zkkt eaolrcl b`c

    mccl ncac bom obz`cv nkczcl! ioot rkfn ztomcl ncddcl

    kzct RKXbcve kj vctz`fciolomciclr, W`g ellcl loot ncrRKXbcveeolrkkt l Bcajr ekicl! }oot wc bc ikmca`genc`b

    et`gmcl ki `l ccl vcvv`c zol l t mtor`v cl zt`gda`gzclb

    nl ztomcl rc vrcaacl ool ccl ctzotcl RKXbcveobz`vct,

    RKXbcveobz`vct Bol`a N`gdclv `v ccl zol ktmol`vorktcl

    zol bc vxtccetcl7 Ct w`gl kx ncr vxtccet zcca

    zctvfn`aaclbc eaolrcl aolmvmcekicl5 zol mtkrc cl eac`lc

    ktmol`vor`cv! zol ncr klbct}`gv rkr ovvtolr`cdcbt`gzcl, @l

    bc vcvv`cv zol ccl t dacce bor d`glo oaac ztomcl zol bc

    eaolr dcolr}kktb eklbcl }ktbcl, ]ollcct ct crv icct

    r`gb lkb`m dacce rc w`gl! }ov ct t`irc zkkt `rakkx,

    Bc cctvrzkamclbc vcvv`cv zol ncr RKXbcvevxtccet w`gl`lmcxaolb zkkt vcxrcidct, N`gdclv7 Ikfnr ncr cfnrct

    wk w`gl bor zcca iclvcl w`fn oolicabcl! bol xaollcl

    }c cctbct ccl vxtccet `l, Ncr `v bc dcbkca`lm bor }c

    bcwc vcvv`cv `l bc rkcekivr tcmcaior`m mool ktmol`vctcl!

    d`gzkktdccab z`ct kj wcv ecct xct goot, Oav ct mclkcm ol`ik

    `v }`aacl }c kke ncr aolb `l! ki eaolrcl rc dcb`clcl b`c zct

    zol Bcajr }klcl,

    Nccjr ccl ztoom kzct RKXbcve kj vctz`fciolomciclr;

    Eki bol mctvr cclv aolmv kx ccl zkamclb RKXbcve

    vxtccet, Zkkt icct ljktior`c elr ccl cio`a

    vrtcl loot obz`cvHrkxbcve,la! kj dcaacl loot ncr rcoiTcaor`cdcncct kx rcacjkklliict 8?3 4=88080,

    Loovr bc vroxvmc}`gwc `rdtc`b`lm zol RKXbcve Xtkjcvv`klo

    2 icr bc tcvrctclbc xtkfcvvcl! woa bc klr}`eeca`lm cl

    klbctvrcl`lm zol RKXbcve 6 rczclv bkktmool,

    L`c}vr`x/

    ]`ar kx bc nkkmrc mcnkbcl }ktbcl zol bcwc

    klr}`eeca`lmcl! bol elr oar`gb rctcfnr kx ncr RKXbcve

    C~rtolcr, Ncr `v rczclv ikmca`ge ki rc odkllctcl kx

    ncr l`c}v zol ncr C~rtolcr i`bbcav bc tvvjccb, Bcwc `v7

    c~rtolcr,rkxbcve,fki+tvvlc}v,gvx

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    5/20L@Cs]V

    RKXbcve obz`vctv vxtcecl kxDcvr Xtofr`fcv Fklmtcv

    Kx 44 oxt`a zklb zkkt bc 3c ecct ncr Dcvr Xtofr`fcv

    `l @R Iolomciclr fklmtcv xaoorv, Loovr zcac fovcv

    cl z`v`cxtcvclror`cv }ctb r`gbclv ncr fklmtcv ncr`lrctlor`kloac dkce}cte @R Vctz`fc Iolomciclr! Makdoa

    Dcvr Xtofr`fcv mcxtcvclrcctb,

    @zk Et`vrca`gl cl Volbct Gctxnol`kl ncddcl loiclv

    RKXbcve iccmc}cter ool b`r dkce cl zctwktmbcl l zol

    bc xtcvclror`cv icr oav klbct}ctx7 Nkc d`cbcl fklfcxrcl

    zol bc actclbc ktmol`vor`c nkzovr d`g ncr aczctcl zol

    e}oa`ror`cj mkcbc b`clvrzctacl`lm;

    W`g mool `r zol ncr `bcc bor bc e}oa`rc`r zol bc

    b`clvrzctacl`lm }ktbr dcxooab bkkt bt`c jofrktcl7

    rcfnlkakm`c! xtkfcvvcl cl iclvcl, W`g vrcaacl bor icr

    RKXbcve cl @R@A bc cctvrc r}cc jofrktcl ojbkclbc }ktbclojmcbcer, Et`vrca`gl cl Gctxnol`kl ncddcl `l nl bomca`gevc

    xtoer`ge cfnrct ctzotcl bor bc jofrkt iclv .zccaoa kldc}v

    rc }c`l`m oolbofnr et`gmr cl aorcl w`cl }caec kxakvv`lm bc

    actclbc ktmol`vor`c n`ctzkkt d`cbr,

    Tcomctcl kx ccl l`c}vdct`fnr;

    imw`lcHrkxbcve,l

    L`c}c `bccl kx ncreaolrclvpixkv`i `l Jtolejtr

    Icct bol z`gjr`m icbc}ctectv zol bc eaolrcl zol RKXbcve

    B`rvaolb }otcl ool}cw`m kx ncr cctvrc B`rvroa`mc

    vpixkv`i, B`tcfrct ]karct Vi`r cl obz`vct VrcjjclMtk n`cabcl ccl xtcvclror`c kzct bc mcvfn`cbcl`v zol ncr

    xtkbfr cl dcbt`gj RKXbcve cl ececl loot bc rkcekivr,

    Zkktoa bc `rmcdtc`bc ikmca`gencbcl zol Iolmk! ncr bkkt

    RKXbcve wcaj klr}`eecabc jtoic}kte! etcmcl r`gbclv bc

    xtcvclror`c oolbofnr, Bootloovr }ctbcl bc zctl`c}`lmcl

    b`c @R@A 6 icr w`fn iccdtclmr `rcclmcwcr,

    Ncr r}ccbc bcca zol ncr czclciclr etccm d`gwklbct

    zcca xkv`r`czc jccbdofe zol bc dcwkcectv7 n`ct`l m`lmcl

    bc bccalcictv voicl icr bc B`rvc cl Lcbctaolbvc

    obz`vctv cl klr}`eecaootv ki bc rojca w`rrcl ki kzct bc

    `lwcrdootncbcl zol RKXbcvevkjr}otc rc b`vfvv`tcl, Klbct

    ncr ikrrk Bov Acdcl bct Olbctcl eklbcl dcwkcectv cclda`e }ctxcl kzct bc vfnrr`lm zol nl zoefkaacmov! cl icr

    ncl cl bc RKXbcveobz`vctv bccl cl r`xv `r}`vvcacl,

    Rcmcl ncr c`lbc zol bc i`bbom }ctb bc kxakvv`lm zol bc

    RKXbcveq`w dceclb mciooer! }ootool bc bccalcictv l bc

    i`bbomxowc nobbcl iccmcbool, Bc bt`c }`llootv etcmcl

    oav xt`gv cae ccl `Xkb,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    6/20: RNCIO

    RCEVR7 MCTDCL DaKCICLBoa

    zol gc oxxotorsst oj }`ar;

    Zaoe7 Bor eakxr, Dcbt`gzcl

    ellcl bootzkkt rctcfnr d`gdcbt`gjvojzoa`lwoicaootv, Bc

    dcbt`gjvojzoa`lwoicaoot woa bc

    ekvrcl zol ncr kxnoacl cl tcfpfacl

    bkktdctceclcl ool bc xtkbfclr,

    ]`g fktb`lctcl b`c lwoica`lm

    zol ojmcbolerc oxxotorcl z`o

    bc dcbt`gjvojzoa`lwoicaootv,

    Fklviclrcl ellcl rctcfnr

    d`g }`lecav cl mcicclrca`gec

    `lwoicaxlrcl, @l 488= ncddcl

    }c rkrooa 48!3 i`agkcl e`akmtoi

    `lmcwoicab! l 488: }ov bor lkm?>,

    Ncr zkktbcca zkkt d`g klv

    oolmcvakrcl xtkbfclrcl cl

    `ixktrctv `v bor }`g bc fkixacrc

    akm`vr`ce zctwktmcl, Zctbct

    Bc @FRvcfrkt l Lcbctaolb }ktbr icr ccl nkkx tcmcamcz`lm oolmcvxtkecl kxnoot mtkclc zctolr}kktbca`genc`b, @FR|I`a`c }`a noot acbcl bootd`g ncaxcl!

    ioot dkzclb`cl zkkt`rakxcl kx ekiclbc tcmcamcz`lm kx ncr mcd`cb zol

    clctm`cdcvxot`lm cl FK4tcbfr`c, Gol Zaoe zol @FR|I`a`c acmr klv `r nkc

    ccl zol lortc `llkzor`czc vcfrkt kke kx i`a`czaoe oid`r`cv eol w`gl,

    dcrtkeecl d`g ncr fktb`lctcl

    zol bcwc aolbca`gec lwoica`lm,

    Gol Zaoe n`ctkzct7 Xtkbfclrclcl `ixktrctv zol cacert`vfnc cl

    cacertkl`vfnc oxxotort w`gl v`lbv

    4883 zctxa`fnr ki bc rctmloic

    cl tcfpfa`lm rc ktmol`vctcl cl rc

    lolf`ctcl, B`r `v zovrmcacmb `l

    ncr Dcva`r cl bc Tcmca`lm dcncct

    cacert`vfnc cl cacertkl`vfnc

    oxxotort, Bcwc dcxoacl bc

    ojnolbca`lm zol ojmcbolerc

    cacertkl`vfnc oxxotort cl ncr

    mcdt`e zol dcxooabc vrkjjcl

    `l oxxotort, Zkkt bc d`g klvoolmcvakrcl xtkbfclrcl cl

    `ixktrctv zctwktmcl }`g bc

    fkixacrc akm`vr`ce cl tcfpfa`lm,

    Dcrceclr bor bor gc d`g bc

    xtkbsfclrcl rctcfnr eol }ollcct gc

    Ccl zkktdctc`bc vxtklmCcl vcfrkt icr ccl kiwcr zol 68

    i`agotb ctk! 438,888 }ctelcictv!48 i`agkcl e`ak ojzoa cl =# zol

    ncr clctm`czctdt`e `l Lcbctaolb7

    bor `v bc @FRvcfrkt `l Lcbctaolb,

    Vr`fnr`lm @FR|I`a`c ncaxr @FR

    xtkbfclrcl cl `ixktrctv

    d`g ncr `lwoicacl zol ojzoa,

    Ncr @FR`lwoicavpvrcci v ccl

    akm`vr`ce vpvrcci zkkt mcvfnc`bcl

    `lwoica`lm cl zct}cte`lm

    zol mcdt`erc @FRoxxotort,

    @FR|I`a`c v klbctbcca zol

    @FR|Kjfc! bc dtolfnczctcl`m`lmzol 388 @R! Rcacfki! @lrctlcr cl

    Kjfcdcbt`gzcl l Lcbctaolb,

    albc`gec lwic`lmGol Zaoe v oamciccl b`tcfrct zol

    @FR|I`a`c cl `l ncr bomca`gev aczcl

    @FRvcfrkt }` mtkcl w`gl

    Nkc ccl `llkzor`czc vcfrkt kke`llkzor`cj kx i`a`cmcd`cb eol w`gl

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    7/20RNCIO

    vcfrkt v iictv ccl llkzor`czc

    vcfrkt, Bootki xtcvclrctcl }c

    ncr t`fnr`lm klwc acbcl oav ccl

    dv`lcvv fovc, @FR|I`a`c aoor

    w`cl bor tcfpfa`lm nooadoot v!

    wcajv bc lkti kzctvfnt`gbr cl bor

    ct l`c} iorct`ooa zol mciooer

    }ktbr `l bc zkti zol icroacl!

    l`c}c mtklbvrkjjcl cl l`c}c

    dtolbvrkjjcl, Cl bor rcmcl ccl

    ncac oolrtceeca`gec xt`gv, Bor }cter

    oav ccl mkcbc oolikcb`m`lm

    zkkt bc vcfrkt, Ioorvfnoxxca`gezctolr}kktb klbctlcicl .IZK)

    dcrceclr zkkt klwc vcfrkt bor }c

    ikcrcl e`gecl nkc }c l`c}c

    dv`lcvv ellcl mclctctcl! cl

    rcmca`gectr`gb ioorvfnoxxca`ge

    cl i`a`crcfnl`vfn mc}clvrc

    kxakvv`lmcl ikcrcl wkcecl,

    @llkzr`cvGsaa`c ecll`v cl c~xctr`vc moor bsv

    zctbct bol oaaccl tcfpfa`lm; Zaoe7

    ]oot }c kke ellcl `lvxt`lmcl`v d`gzkktdccab d`g mcicclrcv,

    Icr klwc @Recll`v ellcl }c

    ncaxcl d`g nl i`a`cdcac`b,

    Bkkt rkcxovv`lm zol llkzor`czc

    rcfnl`cecl eol clctm`c dcvxootb

    }ktbcl, Bootd`g zoar rc bclecl ool

    clctm`cdcvxotclbc ioortcmcacl

    zkkt borofclrtcv! ioot kke

    @Rrkcxovv`lmcl b`c d`gbtomcl

    ool clctm`cdcvxot`lmcl l

    olbctc vcfrktcl, @R oav cloda`lm

    rcfnlkakmp bv,

    Kx 4> ic` mool }`g icr

    vroorvvcftcrot`v Nccivecte

    zol Cfklki`vfnc Woecl ccl

    fklzclolr klbctrceclcl }or }c

    oav @FRvcfrkt ellcl dctc`ecl,

    ]c vrcaacl voicl icr bc kzctnc`bccl tkrceootr kx }oot }c oav

    @FRvcfrkt }`aacl w`gl l 4848+4868,

    Ncr bkca bootzol `v bor bc @FR

    vcfrkt ikcr }ktbcl oolmcicter

    oav mtkclc vcfrkt, Klwc acbcl

    waacl icr bc `bccl bootzkkt

    ikcrcl ekicl, Ki dceclbnc`b rc

    mczcl ool }or }c bkcl! ncddcl

    }c kke bc @FR|I`a`c O}otb

    `lmcvrcab, Zkkt bcwc xt`gvztoom

    }ktbcl ncac acec bccl

    `lmcwklbcl d`g klv,

    ]`lvrKx }caec mcd`cbcl v bc ekiclbc

    gotcl }`lvr rc noacl; Zaoe7 Bc

    iol`ct }ootkx }c d`gzkktdccab

    kimool icr ekca`lm l borofclrtcv

    zctwktmr @FR|I`a`cs bc lolf`ac

    cl obi`l`vrtor`czc ktmol`vor`c

    cl bc goota`gevc ikl`rkt`lm cl

    toxxktromc ool ncr i`l`vrct`c zol

    ZTKI,

    Nctmcdt`e]or mcdcstr ct icr bc lmclkicl

    oxxotorsst;

    Zaoe7 Bc mcdt`erc @FRoxxotorcl

    tcfpfacl }`g }cct, Lo zct}cte`lm

    }ktbr 0= xtkfclr nctmcdt`er,

    N`cticc zkabkcr @FR|I`a`ct`ivfnkkrv ool bc }crrca`gec

    lkti zol =3 xtkfclr nctmcdt`e,

    Bc oxxotort }ktbr zctioacl rkr

    wkmclooibc cvftox, Bcwc cvftox

    moor loot vicarct`gcl! }oot bc

    cbcaicroacl ct`r }ktbcl mcnooab,

    Zol}cmc bc nkmc ka`cxt`gwcl

    akklr ncr kke bc elvrvrkjjcl rc

    vfnc`bcl, B`r eol oav mtolaoor

    }ktbcl rkcmczkcmb ool l`c}c

    elvrvrkjjcl,

    Mtkclczctlr}kktbc`genc`bNkc vr`isacct gc oolbofnr zkkt

    bcwc mtkclc zctolr}kktbca`genc`b;

    Zaoe7 ]c }`aacl zctbct mool bol

    oaaccl bc lkti noacl, Bc @FR

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    8/20> RNCIO

    cl xtkbfrklr}ctx, @l ncr

    d`rclaolb w`c gc bor oa zooe }ktbr

    lomcbofnr kzct bc akfor`c zol

    borofclrtcv, Bkkt wc d`gzkktdccab

    d`g ccl t`z`ct rc xaoorvcl eol ct

    mcdt`e }ktbcl mciooer zol

    }orctetofnr, Ioot kke kx ncr

    mcd`cb zol xtkbfrklr}ctx

    mcdctr ct oa zcca7 l`cr oaaccl

    }ktbcl oxxotorcl clctm`cw`l`mct!

    kke }ktbr ct lomcbofnr kzct

    dcrctc tcfpfacdotc iorct`oacl,

    R`cl goot mcacbcl dcvrklb ccl

    fkixrct d`gzkktdccab `r 63vkktrcl elvrvrkj! rcmcl}kktb`m

    w`gl bor ct lkm ioot ccl vre kj :,

    B`r eol kx mtolaoorl`zco }cct

    dcrct mcvktrcctb }ktbcl,

    Et rtceecl

    @v ncr bc kzctnc`b b`c kj ncr

    dcbt`gjvaczcl bor bc eot ikcr

    rtceecl kx i`a`csmcd`cb; Zaoe7 Ncr

    ekir zol dc`bc eolrcl, ]c ncddcl

    l icr bc kzctnc`b mcekwcl zkkt

    ncr fklzclolr }oot`l b`r vkktr

    b`lmcl `l kzctacm }ktbr dcvakrcl,

    D`glo oaac i`a`ctcmcamcz`lm

    ekir kzct`mclv zol bc Ctkxcvc

    kzctnc`b }oot klwc dcva`rcl cl

    tcmca`lmcl }cct kx mcdovcctb w`gl,

    ]`g kx klwc dctr dtclmcl klv

    vrolbxlr cl bor zol klwc acbclmcztoomb cl klmcztoomb `l d`g icr

    loic bc i`l`vrct`cv CW cl ZTKI,

    ]oot dcvroor wkl obz`cv t`fnr`lm bc

    i`l`vrct`cv s`r; Zaoe7 ]`g ncddcl

    d`gzkktdccab klbctwkce mcbool

    loot wkmclooibc acevrtkicl7

    @FRoxxotort b`c zctb}`glr

    z`o zs`al`vdoeecl cl kjf`cswc

    eoloacl oav nolbcaotcl cl c~xktr

    loot Ojt`eo, Ool bc nolb zol b`c

    boro eol ZTKI noot dcac`b }cct

    nctkzct}cmcl,

    Bc rtsf `v bsv i`a`csbkcavrcaa`lmcl

    `lrcmtctcl l gc `llkzor`cdcac b;

    Zaoe7 Bc @Rvcfrkt v ccl

    `llkzor`czc vcfrkt, Ki b`c looi

    nkkm rc nkbcl! ikcrcl }c e

    oid`r`cv w`gl kx i`a`czaoe cl

    zctbct mool bol bc tcmcamcz`lm,

    ]c ikcrcl e`gecl nkc }c l`c}c dv`lcvv ellcl mclctctcl!

    cl rcmc`gectr`gb irvfnxxc`ge cl i``crcfnl`vfn

    mc}clvrc kxkvv`lmcl ikcrcl wkcecl,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    9/20RKXBCVE

    RCEVR7 oIoLBo B@TEVC

    Dcwkcectvtcm`vrtr`c

    Dcwkcectv akxcl bomca`gev } xolb `l cl `r, Bc tcfcxr`c eol l`cr oar`gb xtcf`cv

    d`gnkbcl }`c ct ncr mcdk} d`llclekir cl zctaoor, Bor iooer ncr ikc`a`ge ki

    rc zkabkcl ool zc`a`mnc`bvc`vcl! kj ccl ncabct kzctw`fnr rc et`gmcl zol ncr oolroa

    ool}cw`mc dcwkcectv, N`ctzkkt nccjr RKXbcve bc ikbac Dcwkcectvtcm`vrtor`c

    klr}`eecab,

    Bc ikbac Dcwkcectvtcm`vrtor`c

    `v ccl kzctw`fnrca`gec ikbac

    }ooticc kx cclzkb`mc }`gwc

    oaac dcaolmt`gec mcmczclv zol

    dcwkcectv ellcl }ktbcl

    mctcm`vrtcctb! wkoav oolekivr

    cl zctrtcer`gb, N`ctbkkt elr

    bc klrzolmvr tcmcacl! zctbctc

    b`clvrzctacl`lm oolvrtcl cl

    bc dczc`a`m`lm zol xolb cl

    icbc}ctectv motolbctcl,

    Mcdt`evmcieRKXbcve nccjr zcca oolbofnrdcvrccb ool ncr mcdt`evmcioe

    zol bc tcm`vrtor`c, Ncr tcm`vrtctcl

    zol dcwkcectv moor vlca! kibor

    RKXbcve mcdt`eiooer zol

    dcvroolbc mcmczclv `r olbctc

    xtkmtoiiov! d`gzkktdccab

    xctvklccavborodovcv, Dcwkcectv

    }ktbcl wk mcioeeca`ge mcekxxcab

    ool ccl movrncct+movrztk},

    Icctbctc dcwkcectv w`gl l l

    ecct ool cl oj rc icabcl cl

    ct `v ccl wkcejlfr`c }ooticcmcmczclv vlca w`gl rctm rc z`lbcl,

    Dkzclb`cl w`gl bc a`gvrcl icr

    xctvklcl oolxovdoot cl b`tcfr rc

    xt`lrcl kj c~xktrctcl,

    Ncr tcm`vrtctcl zol dcwkcectv eol

    mcioeeca`ge mcekxxcab }ktbcl ool

    olbctc dcbt`gjvklbctvrclclbc

    ofr`z`rc`rcl, Ncr tcvctzctcl

    zol zctmobctwoacl! forct`lm kj

    xotecctxaoorvcl w`gl b`clvrcl b`c

    `l bc ikbac Dcwkcectvtcm`vrtor`c

    w`gl mclrcmtcctb,

    Wc dcwkcectv licbclMtkrc }`lvr `v ct rc noacl }ollcct

    icbc}ctectv wcaj oolmczcl }cae

    dcwkce w`g zct}ofnrcl, B`r ellcl

    w`g bkcl z`o bc VcajVctz`fcBcve! ncr

    }cddovcb rkcmolmvxktrooa zol

    RKXbcve, Bc zct}ofnrc dcwkcectv

    ekicl b`tcfr `l bc a`gvrcl zol

    bc tcfcxr`c rc vrool! wkbor bc

    klrzolmvr zkktdctc`b eol }ktbcl,

    Zc``mnc`b * Fkiil`fr`cBkkt ncr tcm`vrtctcl zol }

    dcwkcectv }ccr oar`gb nkczcca

    iclvcl ct `l ncr xolb ool}cw`m

    w`gl, @l mczoa zol foaoi`rc`rcl

    eol ct vlca ccl kzctw`fnr zol bc

    ool}cw`mc xctvklcl `rmcbtoo`b

    }ktbcl, B`r zctmcioeeca`ger bc}ctewooincbcl zol naxb`clvrcl,

    Kke w`gl ct v`mlooajlfr`cv `l rc

    vrcaacl! b`c dczc`a`mctv cacertkl`vfn

    }ootvfn}cl }ollcct ncr

    io~`ioac oolroa dcwkcectv d`llcl

    ncr mcdk} `v,

    Z`o RKXbcve ellcl movrnctcl cl

    movrztk}cl kx bc nkkmrc }ktbcl

    mcnkbcl zol tcaczolrc ljktior`c

    dcrtcjjclbc dcwkcectvtcmca`lmcl

    cl ojvxtoecl, Wk elr d`gzkktdccab cio`av voiclvrcaacl

    icr boot`l dcwkcer`gbcl!

    xotecctxaoorvrkc}`gw`lm cl

    tkrcxaoll`lm, Wk w`gl bc ool

    bc movrncct kj movrztk} cl bc

    dcwkcectv oar`gb zkaacb`m kx bc

    nkkmrc,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    10/20?8 RNCIO

    ofrcc V`rr`cMtkclc @R eol w`fn v`lbv r}cc

    goot `l bc zkaac dcaolmvrcaa`lmzol bc icb`o zctncmcl, Wk nob

    Fcd`r 488> rc Nollkzct Mtccl

    @R oav rncio, Kx b`r ikiclr

    w`gl dcbt`gzcl zkktoa zol}cmc bc

    ekvrcldcvxot`lmcl mclrctcvvcctb

    `l mtkclc @R! bc m`jr`mc vrkjjcl

    et`gmcl }c`l`m oolbofnr, ]ollcct

    dcbt`gzcl ccl ofr`cj mtkcl dcac`b

    zol bc }ctcab}`gbc FK4`rvrkkr

    ool bc @FR rc }`grcl `v, R}cc

    bctbc n`ctzol klrvroor r`gbclvncr boob}cteca`gec mcdt`e zol

    @FR! 43 xtkfclr bootzol ekir kx

    tcecl`lm zol borofclrto, Bc tcvr

    zol bc `rvrkkr ekir zt`g r`gbclv bc

    xtkbfr`c zol bc oxxotort cl bc

    zct}cte`lm zol @Rojzoa,

    ncddcl zkkt nl @FR! t`fnrcl wc

    w`fn kx vctzctv cl ekca`lm zol

    borofclrto,

    Mtkclc @R btoo`r ki r}cc b`lmcl7

    bc tcbfr`c zol bc FK4`rvrkkr

    bkkt @FR .bcle ool `rvrkkr d`g

    xtkbfr`c cl vrtkkizctdt`e) cl

    bc zcti`lbct`lm zol m`jr`mc vrkjjcl

    `l oxxotortklbctbcacl, s`r

    vfnorr`lmcl da`ger bor 4 xtkfclr

    Mtkclc @R v l bc ikbc, Lo ncr n`vnkbcl cl ncr lb`z`b ikcr l kke bc @R i`a`cdc}vr

    mool }ktbcl, Bc @Rvcfrkt xtkbfcctr goota`gev 48 i`agkcl e`ak ojzoa cl vrkkr lcr wkzcca

    FK4 `r oav bc afnrzootr`lbvrt`c, Ioot ct a`ger mclkcm rc dcvxotcl icr ekcavpvrcicl!z`troa`vor`c cl tcfpfa`lm, Bc ztoom `v kj @Riolomctv w`fn boob}cteca`ge mool `lwcrrcl ki

    bc cfkakm`vfnc zkcrojbte zol nl ktmol`vor`c rc zcteac`lcl, @v mtkclc @R ccl kzct}oo`clbc

    npxc kj }ktbcl mtkclc kzct}cm`lmcl zkktrool l caec dcva`vv`lm iccmclkicl;

    RCEVR7GKNoLLo E@TL CLNCLT@CEC EKTRCL

    @cbctccl mtkclc @R

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    11/20RNCIO?

    Bc }`lvr zl mtkclc @R zkktncr dcbt`gvczcl@DI vfnor bor mtkclc ioortcmcacl

    icct bol 28 xtkfclr zol ncr

    clctm`cmcdt`e l borofclrtoellcl ojvlkcxcl, Ncr zctzolmcl

    zol 38 kbc rkcvrcaacl bkkt

    cjf`lrctc xfv! xt`lrctv cl

    dccabvfncticl aczctr ccl

    dcbt`gj icr 488 }ctexaceecl oa

    :888 ctk kx ool dcvxot`lmcl,

    Kke bkkt mtkrc borofclrto

    b`fnrct d`g mkcbekxc! btwoic

    clctm`cfclrtoacv! wkoav ccl

    }orctetofnrfclrtoac! rc dk}cl

    eol ccl dcbt`gj mcab dcvxotcl

    kx @R, Mcmczclv rtolvxktrctcl v

    loica`ge cjf`lrct bol vrtkki

    rtolvxktrctcl, B`r `v cfnrct ccl

    dcvxot`lmvioortcmca b`c oaaccl

    zkkt mtkrc @Rb`clvrzctaclctv

    `lrctcvvolr v,

    Mtkclc ioortcmcacl ncddcl

    l`cr oaaccl `lzakcb kx

    vrtkkitcecl`lmcl! ioot kke

    kx ncr dcbt`gjv`iomk, G`vr

    @Rdcbt`gzcl ellcl mtkclc @R

    `lwcrrcl oav iotecr`lm`lvrticlr,

    Ccl mkcb zkktdccab n`ctzol `vVrtork, B`r `v ccl mtkrc Ctkxcvc

    nkvr`lmxtkz`bct b`c icct

    xda`f`rc`r nccjr mcetcmcl bolew`g

    ncr }`llcl zol bc Dcta`lct

    si}carxtc`v, Bc mtkc`clbc

    oolbofnr zkkt mtkclc @R nccjr

    zkkt vkii`mc dcbt`gzcl kke

    lcmor`czc fklvcqclr`cv, Goota`gev

    xda`fcctr Mtcclxcofc bc M`bc

    rk Mtcclct Cacfrtkl`fv icr ccl

    a`gvr icr @Rdcbt`gzcl! mctolmvfn`er

    loot i`a`czt`clbca`ge dcac`b,Cae goot c`lb`mr Oxxac rkfn ccl

    dcbt`gj icr ccl `llkzor`cj eotoerct

    aoom kx bcwc a`gvr, @l 488:

    vrotrrc Mtcclxcofc bc foixomlc

    Mtccl ip Oxxac! rk rnc fktc ki

    Oxxac ctrkc rc dc}cmcl i`lbct

    m`jvrkjjcl rc zct}ctecl l noot

    xtkbfrcl, B`r tooerc Oxxac wk! bor

    b`r dcbt`gj dcrctvfnox dcakkjbc cl

    v`lbvb`cl kxclct fkiil`fcctr

    kzct noot i`a`cdcac`b,,

    Fklftcrc ikmc`gencbclKx }caec iol`ctcl eol ccl

    dcbt`gj vlca mtkclc }`lvr dkcecl;

    Xkxao`tc ikmca`gencbcl b`c oa

    zccazab`m }ktbcl rkcmcxovr

    w`gl rn`l fa`clrv! z`troa`vor`c cl

    zctdcrctbc ekcavpvrcicl,

    Rn`l fa`clrv

    Rn`l fa`clrv w`gl mcozolfcctbc

    rcti`loav b`c wcaj mccl

    xtkfcvvktetofnr ncddcl! ioot

    rtolvxktrctcl oaaccl mcmczclv

    zol cl loot bc vctzct, ]ollcct

    bcverkxv bkkt rn`l fa`clrv

    zctzolmcl }ktbcl! vfnccar b`r xct

    }ctexace ::8 ctk ool clctm`c cl

    obi`l`vrtor`cekvrcl zol vkjr}otc

    kzct z`gj goot `l ccl dcbt`gj icr ?=3

    }ctexaceecl .Jtolnkjct @lvr`rr

    sIV@FNR), Bootloovr booar xct

    }ctexace bc FK4`rvrkkr icr

    32#! kibor rn`l fa`clrv i`lbct

    clctm`c zctdt`ecl

    r`gbclv bc xtkbfr`c!

    bc iklromc cl bcb`vrt`dr`c,

    Z`trsoa`vor`cKke icr

    bc tccbv

    xkxao`tc

    vctzct)

    z`trsoa`vor`c zoar

    bc vrtkkitcecl`lm

    rc bteecl, N`ctd`g

    }ktbr bc notbc vfn`gj

    mcxotr`r`klcctb, Kibor caec

    z`trcac notbc vfn`gj ccl c`mcl

    dcvrt`lmvvpvrcci nccjr ioot

    mccl tolboxxotort dcnkcjr! v ct

    i`lbct vrtkkizctdt`e,

    Ekcavpvrcicl

    Icr jtcc fkka`lm vroor ccl

    vxctfn`aact kx ncr boe zol ncr

    eolrkkt b`c icr d`rclafnr

    fkixrctt`ircv ojekcar, Icr ccl

    zctikmcl zol :88 e] kx ncr boe

    eol ncr icr ccl d`rclrcixctort

    rkr 0F ccl fkixsrctts`irc

    zol 4888 i4 ekcacl, Dkzcl

    bc 0F }ktbr ccl fkixtcvvkt

    kxmcvrotr b`c d`gekcar, Kibor `l bc

    }otirc}`vvcaoot oar`gb zkktmcekcab

    }ktbr! `v ct i`lbct clctm`c lkb`m,

    Fkab fktt`bkt`v ccl olbctc

    ekca`lmicrnkbc! }ootd`g vctzctv l

    t`gcl vrool cl ekbc afnr }ktbr

    oolmcwkmcl `r ccl ekbc molm,

    N`rrc mczcl wc oj l ccl }otic

    molm dkzcl bc ekbc molm, Bc

    r}cc afnrvrtkicl w`gl zol caeoot

    ojmcvakrcl icr ojvfnctixaorcl,

    N`ctbkkt ekicl bc

    }otic cl ekbcafnrvrtkki l`cr

    icr caeoot `l

    fklrofr, B`r wk ncr

    clctm`czctdt`e

    icr ioot a`cjvr

    48# bkcl

    boacl,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    12/20?4 RNCIO

    ]tki .lkm) mccl mtkclc@R;Bor ct mclkcm clctm`cdcvxotclbc

    ioortcmcacl zkkt bc @R w`gl!

    `v b`bca`ge, Ncr a`ger tcbca`gev`ixca ki b`c ioortcmcacl

    bkkt rc zkctcl7 }ootki mccl

    clctm`cw`l`mctc xfv oolvfnojjcl!

    oav bc kbc rkfn ool zctzolm`lm

    rkc w`gl; Rkfn nkbcl ioot }c`l`m

    dcbt`gzcl w`fn icr mtkclc @R dcw`m,

    Nkc ekir bor;

    Ns`zct`mc @R)iolomctv

    Ncr B`rvc r`gbvfnt`jr

    Fkixrct}kfnc nccjr 4:2

    @Riolomctv ztomcl mcvrcab kzct

    clctm`cdcvxot`lm,

    Icct bol bc ncajr w`cr nl

    clctm`cekvrcl vr`gmcl, Rkfn nccjr

    vacfnrv =# oolmcmczcl! bor bc

    mcvrcmcl clctm`ctcecl`lm kx

    b`r ikiclr ccl dcaolmt`gec tka

    vxccar `l nl `lzcvrct`lmcl, 63#

    @Riolomctv w`cl bor ct ekvrcl rc

    dcvxotcl w`gl! ioot mool l`cr rkr

    ofr`c kzct, Mtkclc @R }ktbr l`cr

    `lmcwcr bkkt rc }c`l`m boobetofnr,

    Ncr Oict`eoolvc

    klbctwkcevdtco Jkttcvrct

    Tcvcotfn nccjr kke mccl xkv`r`cj

    l`c}v7 zcca Oict`eoolvc

    @Rklbctlcictv r}`gjcacl lkm

    kj wc wkbcl ikcrcl `lzcvrctcl

    `l mtkclc @R, Kke n`ct w`cl bc

    @Rctv bor ncr clctm`czctdt`e

    zol @Rojbca`lm vr`gmr7 zol ?# zol

    bc rkroac clctm`cekvrcl zol ncr

    dcbt`gj loot =#, Vacfnrv l bctbc

    zol bc klbctztoombcl mccjr ool!bor clctm`cdcvxot`lm klbctbcca

    `v zol nl dcva`vv`lm, Wc w`gl

    n`zct`m ki rc `lzcvrctcl! }ollcct

    bc `lzcvrct`lm l`cr b`tcfr mcab

    kxaczctr, A`czct mool wc zctbct kx

    bc kbc zkcr,

    Zs`a mtkcl

    Vkii`mc mtkclc kxakvv`lmcl w`gl

    l`cr wklbct et`r`ce, Ncr zctzkct

    zol mctcfpfacbc fkixrctv v

    l`cr vfnkkl cl ncr r}ccbc aczclbor ncr oxxotoor et`gmr ekvr

    lorta`ge czclmkcb clctm`c,

    Bootd`g }ktbr bc oxxotort zccaoa

    i`a`cklzt`clbca`ge zct}cter oav

    ncr l`cr icct dt`edoot `v, Zkktoa

    Fn`lo cl olbctc aolbcl `l Ow`

    ncddcl aovr zol i`a`czctz`a`lm

    bkktbor oxxotort `r ncr ]cvrcl

    boot `rc`lbca`ge }ktbr mcbixr,

    Ccl vxctfn`ct n`ct cl btMtkclc @R `v lkm l`cr wk

    }`gbzctdtc`b oav wk ellcl,

    Tcbclcl n`ctzkkt zot`tcl zol

    mcdtce ool boobetofnr rkr

    olmvr ki icct rc `lzcvrctcl,

    Kke aorcl vkii`mc mtkclc

    kxakvv`lmcl rc }clvcl kzct, @v

    i`a`cdc}vrc @R bol }ca oaac

    oolbofnr }ootb; Oolmcw`cl zcca

    mtkclc ioortcmcacl mcxootb mool

    icr ekvrcldcvxot`lmcl waacl

    @Riolomctv `rc`lbca`ge kzctvrom

    mool cl icct clctm`c dcvrcbcl

    ool clctm`c dcvxotcl, L`cr caec@FRojbca`lm woa kx btwoic

    clctm`c btoo`cl! ioot ccl

    vxctfn`aact n`ct cl boot ikcr rkfn

    nooadoot w`gl,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    13/20RNCIO?

    RCEVR7 NCLT@CEC EKTRCL

    Elr l dccb

    Icolbct Icb`vfn Fclrti `v ccl w`cecln`v icr z`ct akfor`cv `l Oictvjkktr! Vkcvrcl Dootl, @l rkrooa }ctecl n`ct b`wclb zctxaccmelb`mcl! r}ccnklbctb icb`vfn

    vxcf`oa`vrcl cl r}ccb`wclb kzct`mc icbc}ctectv, Jkaectr Bccavrto cl Dctr Zcta`lbcl

    zol bc ojbca`lm @ljktior`vct`lm cl Orkior`vct`lm }ctecl kx bc A`fnrcldctmakfor`c cl

    ioecl bomca`gev mcdt`e zol RKXbcve,

    ]r `v g`c lfr`c;Bccavrto7 @e dcl bc

    vpvrccidcncctbct zol RKXbcve

    cl dcekiict ic ki ncr mcdt`e

    cl `lt`fnr`lm zol bc oxxa`for`c,

    Zcta`lbcl7 Oav vctz`fciolomct

    btoom `e wktm zkkt bc fktb`lor`c

    zol bc ojbca`lm @ljktior`vct`lm cl

    Orkior`vct`lm,

    ]cec RKXbcvezctv`c clikbcv mcdt`ecl g`c;V`lbv ?000 iooer klwc ojbca`lm

    mcdt`e zol RKXbcve! klbctrvvcl

    voicl icr ncr rcoi zol

    @lekkx cl Ea`l`vfn Fnci`vfnAodktorkt`i, ]c klbctvrclcl

    bc z`ct akfor`cv icr @lf`bclrdcncct!

    Xtkdaccidcncct! ]`gw`m`lmvdcncct

    cl VAO, Bc r}cc olbctc ojbca`lmcl

    mcdt`ecl kke bc ikbac Zkkttoob

    cl Dcvrcaa`lmcl ki nl `lzclrot`v

    d`g rc nkbcl, ]c w`gl dcmkllcl

    icr Xtkjcvv`kloa cl w`gl vrccbv

    icr RKXbcve iccmcmtkc`b, Kx ncr

    vpixkv`i `l bc Cjrca`lm `l 4883

    ncddcl }c loot oolac`b`lm zol Tkca

    Vx`aectv xtcvclror`c dcvakrcl kzctrc vroxxcl loot Clrctxt`vc, Zctbct

    mt`gxcl }c d`glo caec tcacovc }ca

    ool ki rc xborcl,

    Nkczcc licbctv rcrIclbct IF cl nkc mtkkr `vbc vctz`fcbcve;@l rkrooa ncddcl }c r}ccb`wclb

    oolicabctv! zctvxtc`b kzct

    z`ct akfor`cv, Kx bc ojbca`lm

    @ljktior`vct`lm * Orkior`vct`lm

    }ctecl 63 iclvcl! }ootzol >

    kx bc vctz`fcbcve, W`g tkactcl

    klbcta`lm zol jlfr`c, Bc clc ecct

    nkbr ccl icbc}ctect w`fn dcw`m

    icr cctvrca`glv `lf`bclrcl! bc

    olbctc ecct icr r}ccbca`glv,

    Icr }ce bkc w`gl g`cRKXbcve ml mcdt`ecl;Ncr vpvrcci bor }c zkktnccl

    mcdt`ercl }ov bt! klxtoer`vfn

    cl l`cr mtovfn, Dkzclb`cl

    ikcvrcl }c zol rcti`loav loot

    xfv kzctvroxxcl, B`r zctmbc cclncca l`c} vpvrcci, R}cc KMB

    }ctelcictv }otcl kx bor ikiclr

    rkczoaa`m dcw`m ki ]`lbk}v LR

    rc `lvroaactcl cl }cwcl klv kx

    RKXbcve, Bc `ixaciclror`c cl

    bc xborcv zcta`cxcl vkcxca, ]c

    ncddcl oaac icbc}ctectv b`c icr

    RKXbcve }ctecl rto`l`lmcl aorcl

    bkcl! bv `cbctccl ekl ct b`tcfr

    icc ool bc vaom,

    ]r v ccl zcc zkktekiclbcicb`lm;Bc `lf`bclrcl b`c }c d`llclet`gmcl

    zot`tcl zol rtomc fkixrct rkr

    zctwkce ki l`c} offklr cl

    dcvrcaa`lmcl zkkt l`c}c xfv, Ncr

    Ea`l`vfn Fnci`vfn Aodktorkt`i

    mcdt`er RKXbcve ki nl

    oxxotort cl `lvrticlrcl d`g

    rc nkbcl cl l`c}c rc dcvrcaacl,

    Kke bc ojbca`lm @lekkx nkbr `l ncr

    vpvrcci bc `lzclrot`v d`g,

    ]ce klbctbcc zl RKXbcvedczr g`c ncr iccvr;Ncr dcvrc ool RKXbcve `v bor }c

    lkk`r icct `crv ellcl e}`grtoecl!

    wkoav eaofnrcl kj zctwkcecl! `crv

    }or `l ncr zctacbcl }ca mcdctbc,

    Zkktoa oav gc oolm`jrc bkcr zol

    b`cjvroa `v ncr }ootbczka ki rc

    }crcl }ootzolbool ncr kdgcfr

    mcvrkacl `v cl }or ncr vct`cliict

    `v, Kke zkktekir RKXbcve ncr

    r`gbtkzclbc tklbdcaacl zkkt

    `ljktior`c5 }c l oar`gb kx bcnkkmrc zol bc vrorv zol ccl

    xtkgcfr kj icab`lm,

    Bc RKXbcve Fkiil`rp ncaxr klv

    kke ki klwc b`clvrzctacl`lm rc

    zctdcrctcl, Wk }`abcl }c }crcl

    }or klwc oolicabctv zol bc

    ojnolbca`lm bofnrcl! ioot zklbcl

    bc mc`gerc clqrcikbac l`cr `crv

    zkkt bc aolmc rcti`gl, ]c womcl

    kx bc Fkiil`rp bor ccl olbctc

    RKXbcveeaolr mcdt`eiooerczol ccl czoaor`croddaob, B`r

    vpvrcci ncddcl }`g l kke

    mcixaciclrcctb, ]ollcct ccl

    `lf`bclr ojmcicab `v! et`gmr bc

    oolicabct ccl cio`a icr bc ztoom

    }or wc zol bc ojnolbca`lm zklbcl7

    mkcb! zkabkclbc kj klzkabkclbc,

    Oav ccl ojnolbca`lm

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    14/20

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    15/20RTCLBV ?

    dk}fklvrtfr`cv cl

    clctm`cdcvxotclbc aoixcl)! w`gl

    wc kx bc aolmc rcti`gl tclbodca

    bkkt clctm`cdcvxot`lm cl

    kzctnc`bvvdv`b`cv, Dkzclb`cl

    ncaxr ccl i`a`cdc}vr dcac`b ki

    gc dcbt`gj ccl mkcb `iomk rc mczclrcl oolw`cl zol bc mtkc`clbc mtkcx

    i`a`cdc}vrc fklviclrcl,

    ]`a gc }crcl }or bc cfkakm`vfnc

    zkcrojbte v zol gk} ktmol`vor`c;

    Dcwkce bol bc RKXbcve Iomow`lc

    }cdv`rc kx }}},rkxbcveiomow`lc,

    la cl ea`e kx bc a`le, Gc z`lbr n`ct

    kke icct r`xv ki bc cfkakm`vfnc

    zkcrojbte zol gk} dcbt`gj zctbct

    rc zcteac`lcl,

    R`xv rk xkvr kl`lc7Dclr lorta`ge a`fnr wk

    mkcb ikmca`ge cl aoor

    aoixcl l`cr kllkb`m dtolbcl,

    Mcdt`e vxootaoixcl }oot

    elvra`fnr lkb`m `v cl `lvroaacct

    vclvktv b`c bc aoixcl orkior`vfn

    `rvfnoecacl oav ct mccl ofr`z`rc`r

    }ootmclkicl }ktbr,

    Tc`v wk }c`l`m ikmca`ge7

    }cte cclv ccl bom rn`v

    cl zctmobct wk zcca ikmca`ge z`o

    rcacfkljctclr`cv, Ccl olbctc kxr`c

    `v ki gc }cte}cce `l rc bcacl `lz`ct bomcl zol r`cl t `l xaoorv

    zol z`gj bomcl zol ofnr t,

    Oav ct l`c}c eolrktcl

    kj zcvr`m`lmcl mcdk}b

    mool }ktbcl! kzct}ccm bol ccl

    mtkcl klr}ctx, Wkl klr}ctx `v

    ctkx mct`fnr ki bc `ixofr kx

    bc lorta`gec kimcz`lm wk eac`l

    ikmca`ge rc nkbcl, B`r mcdctr

    wk}ca r`gbclv bc dk} oav bc

    dc}kl`lm! bkkt d`gzkktdccabbtwooi dk}iorct`ooa cl

    cjf`lr mcdts`e zol bc clctm`c,

    ]ollcct ct l`c}

    iorct`ooa oolmcekfnr

    ikcr }ktbcl! nkb bol l`cr oaaccl

    tcecl`lm icr bc ekvrcl! e}oa`rc`r

    cl cjf`lr`c zol ncr xtkbsfr

    kj bc b`clvr! ioot kke icr bc

    cfkakm`vfnc zkcrojbte zol bc

    aczctolf`ctv, Ncr e`cwcl zol ccl

    i`a`czt`clba`gec aczctolf`ct v lcr

    wk dcaolmt`ge oav ncr oolvfnojjcl

    zol i`a`czt`clbca`ge iorct`ooa,

    Wktm zkkt cfkakm`vfnc

    vfnkkliooei`bbcacl

    zkkt bc vfnkklioectv, Kke

    d`kakm`vfnc ekjc cl d`kakm`vfn

    zkcbvca ncddcl ccl aomctc ixofr

    kx ncr i`a`c, Nctdt`edotc

    dktbcl cl nctdt`edoot dcvrce `l

    bc eolrkktececl w`gl dcrct bol

    }cm}ctxiorct`ooa,

    Wcm ncr zkktr, Bcca bcwc

    cl olbctc r`xv icr gcfkaacmov, Oav gc wcaj l`cr `l bc

    xkv`r`c dclr ki mtkkrvfnoa`mc

    zctolbct`lmcl d`llcl gc

    ktmol`vor`c rc dc}ctevrcaa`mcl!

    wktm ct bol zkkt bor bc dkkbvfnox

    rctcfnrekir d`g iclvcl b`c bor

    }ca ellcl,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    16/20?: RKXBCVE

    RCEVR7GKFNCI DTKCENs@WCL!oTGCL B@TEV CL GKTB@ TCFoVCLV

    V`ikl Dtlbvi `v gtcl

    tcvrtlrnkbct `l Bcl Nm,

    N`g nccr l eke cl r}cc kdctv `l

    b`clvr, Kibr n`g icter br w`gl

    kiwcr rctmkkxr! klbctwkcer

    n`g }r n`ctzl bc kktwe `v, s`r

    mcvxtceecl icr elrcl klrbcer n`g

    bc kktwe zl w`gl rctmkxclbc

    elb`w`c7 bc rvrc r`gb `v ct `l

    bc b`tcfrc kimcz`lm ccl lrtcvrtlrv mckxclb b`c l`cr zcc

    btbct w`gl! it }t ceectbct

    cl zccw`gb`mct mcmcrcl el }ktbcl,

    Dkzclb`cl }ktbcl wc ct dcrct

    mcnkxcl,

    V`ikl dcva`r bor ncr wk l`cr aolmct

    eol cl iooer ccl xaol ki w`gl

    xkv`r`c rc zctdcrctcl, Zkkt 28,888

    ctk vfnojr n`g ccl l`c}c ececl

    ool! ki wkbkclbc bc eaolrcl }cct

    loot w`gl tcvrotolr rc akeecl,

    Ccl `cbct b`c b`r zctnooa accvr!

    dcmt`gxr bor bc kxakvv`lm zol V`ikl

    w`gl xtkdacci l`cr kxakvr, Ccl

    l`c}c ececl moor `iictv l`cr w`gl

    mctcfnrcl aceectbct kj zccaw`gb`mct

    ioecl! cl w`gl dcb`cl`lm }ktbr ct

    kke l`cr dcrct zol, Ncr }ktbr oaaccl

    mcioeeca`gect ki rc ekecl,

    oxx`fr`c kvr l`cr cxtkdcicl kxDkzclvroolbc v`ror`c ekir

    d`llcl bc @Rdtolfnc tcmcaior`m

    zkkt, Bc oolvfnoj zol ccl

    vctz`fciolomciclroxxa`for`c wkoav

    RKXbcve }ktbr `lmcwcr oav kxakvv`lm

    zkkt ccl l`crmkcbjlfr`klctclbc@Rojbca`lm, Bc zct}ofnr`lm v bor

    bkkt bc ixaciclror`c zol RKXbcve

    bc ojbca`lm dcrct moor jlfr`klctcl!

    bc icbc}ctectv da`gct }ktbcl cl

    eaolrcl rcztcbclct w`gl, Icr olbctc

    }kktbcl7 ccl oxxa`for`c akvr oaac

    xtkdacicl kx,

    Bc l`c}c ececl zol V`ikl wktmr

    ct klmcr}`gjcab zkkt bor w`gl eke

    malbctclbc kmcl et`gmr, Ki ncr

    }cteca`gec xtkdacci kx rc akvvclwoa kke oolbofnr dcvrccb ikcrcl

    }ktbcl ool ncr xtkfcv zol eaolrcl

    d`llcl et`gmcl rkr wc rcztcbcl ncr

    tcvrotolr aorcl zctaorcl cl ool

    mkcbkxmcac`bc cl mcikr`zcctbc

    icbc}ctectv, Zkkt ccl vkcxca

    jlfr`klctclbc @Rojbca`lm ikcr

    bc ovxcfrcl Xtkfcv! Oxxa`for`c cl

    Iclv mkcb kx caeoot ojmcvrcib w`gl,

    Ccl zolwcajvxtceclbnc`b b`c l bc

    xtoer`ge i`lbct zolwcajvxtceclb v,

    XtkfcvvclXtkfcvior`m }ctecl icr

    jtoic}ktev oav @R@A! OVA cl D`VA nccjr

    zcca oolbofnr l bc @Rdtolfnc, Bcwc

    wktmcl zkkt ccl mkcbc dov`v }ootkx

    ccl ktmol`vor`c w`gl c`mcl vxcf`cec`ixaciclror`c eol dk}cl, Mkcb

    `lmct`fnrc xtkfcvvcl wktmcl zkkt

    ccl ncabctc iol`ct zol }ctecl, s`r

    bcwc xtkfcvvcl zkamcl b`bca`gec

    }cte`lvrtfr`cv wkbor icbc}ctectv

    nl tka mkcb ellcl zctzaacl cl

    }crcl }or nl xkv`r`c d`llcl bc

    b`clvrzctacl`lmvecrcl `v,

    Ncr kxvrcaacl zol bcwc xtkfcbtcv

    cl }cte`lvrtfr`cv `v zkkt zcca

    ktmol`vor`cv ccl `rbom`lm, Cclzoae`a v cfnrct ccl jtoic}kte

    rc acrrcta`ge rc `ixaciclrctcl,

    N`ctbkkt }ktbcl kllkb`mc vroxxcl

    mclkicl cl }ktbr ncr mcncca

    kllkb`m fkixac~, Ncr c`lbtcvaroor

    zol bc `lmct`fnrc xtkfcvvcl xovr

    l`cr icct d`llcl bc ktmol`vor`c

    cl `v kl}ctedoot mc}ktbcl, @l

    Xtkfcvvcl! xx`fr`c

    cl iclvclCcl e`gegc `l bc ececl

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    17/20RKXBCVE?

    Bootloovr ellcl }ctev`ror`cv

    zctolbctcl }ootbkkt bc xtkfcbtcv

    .cl wcect bc }cte`lvrtfr`cv)

    oolmcxovr ikcrcl }ktbcl,

    ]ctedtc xx`fr`cRKXbcve v ccl wcct mc}ootbcctb

    naxi`bbca zkkt ncr klbctvrclcl

    zol @Rojbca`lmcl! vctz`fc cl

    ncaxbcvecl, Bkkt bc zccaw`gb`mnc`beol RKXbcve ool zcca }clvcl

    zol zctvfn`aaclbc vkktrcl eaolrcl

    zkabkcl, Ki mkcbc ecwcv rc ellcl

    ioecl kzct bc `lt`fnr`lm cl bc rc

    mcdt`ecl ikbacv ikcr b`bca`ge

    w`gl icr }cae bkca RKXbcve }ktbr

    `lmcwcr,

    D`g bc ixaciclror`c zol RKXbcve

    w`gl r}cc caciclrcl zol dcaolm,

    Rcl cctvrc v ncr dcaolmt`ge tcecl`lm

    rc nkbcl icr ccl }ctedotckxctor`klcac v`ror`c, Oav ncr mcdt`e

    zol RKXbcve ncr }cte kllkb`m

    fkixac~ iooer! zoar bc rkcmczkcmbc

    }ootbc rcmcl, Oav bc `lt`fnr`lm mkcb

    oolva`r d`g bc klr}ktxcl xtkfcbtcv

    woa RKXbcve ncr }cte mcioeeca`gect

    ioecl,

    Ncr r}ccbc caciclr `v bc rofr`vfnc

    `ljktior`czkktw`cl`lm, Ki

    bc dclkb`mbc `ljktior`c icr

    toxxktromcv `r RKXbcve rc ellcl

    noacl `v ccl mkcbc tcm`vrtor`c `l

    ncr xoeecr zol dcaolm, s`rmcdtc`b

    tcm`vrtctcl eol cfnrct rcl ekvrc mool

    zol bc }ctedootnc`b, Bc `rbom`lm

    d`g ncr lt`fnrcl zol RKXbcve v bol

    kke ncr zctcl`mcl zol bcwc r}ccvkiv `rcclakxclbc }clvcl, Zooe

    }ktbr ct mctcm`vrtcctb rcl dcnkczc

    zol toxxktromcv! rct}`ga l`cr oar`gb

    b`bca`ge `v }oot bc `lmczkctbc

    `ljktior`c zkkt mcdt`er }ktbr, Ccl

    zkktdccab `v ncr d`gnkbcl zol bc

    dcvrcbc r`gb `l RKXbcve ki `lw`fnr rc

    zctet`gmcl nkczcca r`gb icl dcvrccbr

    ool zctvfn`aaclbc vkktrcl `lf`bclrcl,

    Oav `l bc xtoer`ge n`ct }c`l`m kx

    }ktbr mctoxxktrcctb! bol aczctr

    ncr tcm`vrtctcl zol bc dcvrcbc r`gbkzctdkb`m c~rto }cte kx,

    Mcikr`zcctbc iclvcl]or v b`clvrzctacl`lm wklbct

    iclvcl; It lkm bol bc xtkfcvvcl

    cl bc oxxa`for`c w`gl bc iclvcl

    ftf`ooa zkkt bc b`clvrzctacl`lm,

    I`vvfn`cl fa`fn! ioot cbctccl }ccr

    vkii`mc mczoaacl }ktbr ct kke ccl

    c~rctlc obz`vct `lmcntb ki bc

    xtkfcbtcv kx rc vrcaacl, Ncr mczkam

    zol dc`bc v bor ct ccl zctwoica`lm

    klaccvdotc cl kldcmt`gxca`gec

    bkficlrcl `l ccl ao zctb}`glr cl

    bor oaaccl bc kxvrcaactv w`fn dc}vr

    w`gl zol bcwc xtkfcbtcv,

    Dcaolmt`ge d`g ncr `ixaciclrctcl zolxtkfcvvcl `v ncr ftctcl btoomzaoe,

    B`r eol bkkt icbc}ctectv ccl

    `lrtkbfr`cftvv rc mczcl! wkoav

    @R@A O}otclcvv! cl bc xtkfcbtcv

    `l kzctacm icr ncl kx rc vrcaacl,

    W`g }crcl iictv xtcf`cv }oot

    ikiclrcca bc n`orcl `l ncr xtkfcv

    w`rrcl, Bkkt voicl icr ncl icr ncr

    xtkfcv rc zctdcrctcl woa ct ccl mtkrct

    btoomzaoe klrvrool,

    Dkzclb`cl vrkxr ncr }cte lobc ixaciclror`c l`cr, Zkkt bc

    xtkfcvfktb`lorktcl dcm`lr ncr

    }cte bol5 w`g dc}oecl cl xtkikrcl

    bc xtkfcvvcl `l bc ktmol`vor`c, W`g

    wktmcl ctzkkt bor bc ecll`v zol bc

    icbc}ctectv tcmcaior`m }ktbr

    kxmcjt`vr cl l`c}c fkaacmov kke

    }crcl }or bc xtkfcbtcv w`gl,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    18/20?> RKXBCVE

    }or ct mcdctr oav bc ncac @Rojbca`lm

    clecac bomcl kldciolb `v,

    Zkkt bc b`clvrzctacl`lm v ncr zol

    dcaolm bor bc icbc}ctectv cclmkcbc kxac`b`lm cl zkabkclbc ecll`v

    zol nl }ctewooincbcl ncddcl,

    Kibor w`g ccl dcaolmt`gec d`gbtomc

    aczctcl ool ncr dctc`ecl zol bc

    dcbt`gjvbkcavrcaa`lmcl `v ncr kke

    zol dcaolm bor w`g bc ktmol`vor`c

    ecllcl cl dcmt`gxcl }caec tka nl

    }ctewooincbcl bootd`llcl vxcacl,

    Oav bc icbc}ctectv ncr zkktmoolbc

    vfnctx zkkt kmcl et`gmcl! w`fn

    dc}vr w`gl zol nl tka cl n`ctzkkt

    kke rctcfnrc }ootbct`lm et`gmcl!

    woa b`r nl `lvrcaa`lm zctdcrctcl, Wc

    ellcl icct zctolr}kktbca`genc`b

    lcicl cl w`fn da`gzcl klr}`eecacl!

    n`ctbkkt waacl w`g icct xacw`ct `l

    nl }cte et`gmcl cl zctolbctcl

    `l mcikr`zcctbc! iccbcleclbc

    cl xtkofr`czc icbc}ctectv,

    ]ootbct`lm! zctolr}kktbca`genc`b!

    kxclnc`b cl fkiil`for`c w`gl

    n`ctd`g bc ectl}kktbcl,

    Xvvclbc kxkvv`lmBc l`c}c ececl zol V`ikl

    moor w`gl xtkdacicl l`cr kxakvvcl,

    N`g woa ikcrcl e`cwcl zkkt ccl

    `lrcmtoac kxakvv`lm }ootd`g loovr w`gl

    l`c}c ececl .Oxxa`for`c) kke w`gl

    xctvklcca .Iclv) cl w`gl }cte}`gwc

    .Xtkfcv) klbct bc akcx mclkicl

    }ktbcl, Dcaolmt`ge n`ctd`g `v bor bc

    mcekwcl kxakvv`lmcl kke xovvcl d`g

    w`gl ktmol`vor`c,

    Ncr dcb`clcl zol eaolrcl `v cclxtkfcv bor dcm`lr d`g ncr klbct

    bc oolbofnr dtclmcl zol ncr

    tcvrotolr .iotecr`lm)! ccl

    zt`clbca`ge klrzolmvr! ncr ftctcl

    zol ccl xtcrr`mc oid`olfc! ncr r`gb`m

    kxlcicl zol bc dcvrcaa`lmcl! ncr

    kxb`clcl zol ncr b`lct! ncr dtclmcl

    zol bc tcecl`lm cl c`lb`mr d`g ncr

    ovv`vrctcl d`g ncr oolrtceecl zol

    bc gov, D`llcl b`r xtkfcv ikcrcl

    oaac icbc}ctectv nl tka ecllcl

    cl klbcta`lm mkcb fkiil`fctcl,

    ]ollcct ct t`irc v zkkt ncrlcicl zol zctolr}kktbca`genc`b

    cl b`r mc}ootbcctb }ktbr! woa ncr

    xctvklcca vlcaact zctdcrct`lmcl

    dclkcicl cl notr zkkt bc wooe

    et`gmcl, Bc iclvcl waacl icct

    xacw`ct et`gmcl `l nl }cte,

    Rkr vakr ikcr bc ececl oolva`rcl

    d`g ncr rpxc tcvrotolr bor V`ikl

    }`a ncddcl, W`gl ececl ikcr ccl

    olbctc `lt`fnr`lm ncddcl bol b`c

    zol ccl vlofedot! ioot kke olbctv

    bol bc ececl zol ccl c~fav`cj

    tcvrotolr,

    Ec`lc zctdcrctvrxxclLcr oav bc l`c}c ececl zol

    V`ikl woa bc ixaciclror`c zol

    ccl vctz`fciolomciclroxxa`for`c

    ellcl wktmcl zkkt ccl zctdcrct`lm

    zol ncr jlfr`klctcl zol ccl

    @Rojbca`lm, Ki bc ojbca`lm cfnrct

    kx ccl vdvrolr`cca nkmct l`zco

    zol jlfr`klctcl cl b`clvrzctacl`lm

    RKXbcve Fklvarolfp nccjr `li`bbcav d`g icct bol 4388 eaolrcl ccl e`gegc

    `l bc ececl ikmcl lcicl, N`ctd`g w`gl wc zcca v`ror`cv rcmclmcekicl

    }ootd`g bc ovxcfrcl Iclv! Xtkfcv cl Oxxa`for`c l`cr kxr`iooa kx caeoot

    }otcl ojmcvrcib, Kx dov`v zol bcwc ctzot`lm ncaxr w`g bomca`gev ktmol`vor`cv

    `l ncr zctdcrctcl zol nl vctz`fciolomciclrxtkfcvvcl,

    RKXbcve Fklvarolfp d`cbr b`clvrcl ool b`c bc zctvfn`aaclbc ovxcfrcl zol

    vctz`fciolomciclr klbctvrclcl cl zctdcrctcl, Ktmol`vor`cv ellcl

    icr bcwc b`clvrcl eac`lc cl mtkrc vroxxcl wcrrcl `l ncr zctdcrctcl zol nl

    b`clvrzctacl`lm, Loovr ncr `ixaciclrctcl zol bc oxxa`for`c RKXbcve ncaxclw`g ktmol`vor`cv klbct olbctc icr RKXbcverto l`lmcl! @R@AO}otclcvv

    ftvvvcl! fkofn`lmvrtogcfrcl cl rto`l`lmcl oav Eaolr mct`fnr }ctecl,

    @lrctcvvc `l bc b`clvrcl zl RKXbcve Fklvrlfp; Lcci bl fklrfr kx

    z` .8?3) 4=8 80 88 k lcci ccl e`ge kx }}},rkxbcve,l,

    rc dtclmcl woa ccl lrcmtoac oolxoe

    zol Xtkfcv! Oxxa`for`c cl Iclv ccl

    mtkrct cjjcfr ncddcl, Ncr tcvaroor

    woa ccl ojbca`lm w`gl b`c oa actclbc

    ccl xctjcfr tcvaroor da`gjr lovrtczcl!bootd`g icct xacw`ct `l ncr }cte

    nccjr cl rcztcbcl eaolrcl dcb`clr,

    Ncr ixaciclrctcl zol bcwc

    `lrcmtoac kxakvv`lm ekvr r`gb cl

    w`r zooe `l ncr wcrrcl zol eac`lc

    zctdcrctvroxxcl, Ncr dcrceclr

    ccl zctolbct`lm zol i`lbvcr zkkt

    icbc}ctectv cl ac`b`lmmczclbcl,

    Ncr `v `rc`lbca`ge bc ktmol`vor`c wcaj

    b`c bc zctolbct`lm iooer,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    19/20RKXBCVE?

    RCEVR7L@CE VRCCLNs@V

    B`bc`gec frcmkt`clBc forcmkt`vor`c zol klbct}ctxcl

    `v zctdcrctb, N`ctd`g ncddcl }c

    bc vrtfrt zol zcca dcvroolbc

    kla`lc jktiv oolmcnkbcl,

    Bor iooer bc fkiil`rp

    nctecldootbct cl ncr loz`mctcl

    `lrr`czct, Zkktnccl vrklb kx

    bc zkktxom`lo ccl a`gvr icr bc

    tcfclrvrc dct`fnrcl5 ikfnr b`r

    kzctw`fnr oavlkm }`aacl kxtkcxcl!

    bol elr dkzcl`l ncr vfnctiea`eecl kx bc elkx L`c}vrc

    dct`fnrcl,

    Ct w`gl dkzclb`cl r}cc R`xv *

    Rt`fev forcmkt`cl rkcmczkcmb!

    wk}ca zkkt RKXbcve 6 oav RKXbcve

    2, N`ct xaoorvcl RKXbcvec~xctrv

    nolb`mc r`xv b`c ellcl ncaxcl

    ki vlcaact rc }ctecl cl icct `r

    RKXbcve rc noacl,

    L`c}c crtcvBc RKXbcve Fkiil`rp vkzctmcnczcab loot ccl olbct

    jktixaorjkti7 Zdaacr`l, B`r d`cbr

    icct jlfr`kloa`rc`rcl! wkoav ccl

    dcrctc wkcejlfr`c! ioot elr

    ls d`gzkktdccab kke xtkcacl zol

    dcwkcectv dce`gecl cl xctvkkla`gec

    dct`fnrcl zctvrtcl,

    Kke `v ncr ioeeca`gect mciooer ki

    vxcf`cec klbct}ctxcl rc zkamcl,

    s elr w`fn odkllctcl kx ccl

    rntcob b`c `lrctcvvcctr5 }ollcct

    ct ccl tcofr`c kx bor klbct}ctx

    mcxaoorvr }ktbr! klrzolmr

    orkior`vfn ccl io`argc, Kke `v bc

    RKXbcve Fkiil`rp zkktw`cl zol

    TVVikmca`gencbcl,

    olicbclIclvcl wklbct ccl C~rtolcroffklr ellcl w`fn zoloj l

    kke oolicabcl zkkt bc RKXbcve

    Fkiil`rp, Zkkt}ootbc `v }ca bor

    oolmcvakrcl dclr d`g ccl dcbt`gj

    RKXbcve mcdt`er, s elr w`fn

    oolicabcl kx bc Fkiil`rp5 }

    oolztoom }ktbr bol d`llcl ccl

    t dcnolbcab,

    Ki ctzkkt rc wktmcl bor oar`gb

    ccl olr}kktb et`gmr kx } ztoom! `v

    ct ccl zovrc mtkcx RKXbcvec~xctrv

    oolmcvrcab b`c bc Fkiil`rp

    fklr`l `l bc morcl nkbr, Voicl

    icr bc olbctc RKXbcvemcdt`ectv

    wkcecl w`g loot ccl xovvclbckxakvv`lm zkkt } xtkdacci,

    s z`lbr bc RKXbcve Fkiil`rp kx

    nrrx7++fkiil`rp,rkxbcve,fki+,

    L`c}c RKXbcve Fkiil`rp

    Bc RKXbcve Fkiil`rp `v zctl`c}b, ]c ncddcl mcxtkdcctb bc l`c}c

    fkiil`rp kzctw`fnrca`gect cl mcdt`evzt`clbca`gect rc ioecl, Ccl

    ncabctc forcmkt`vor`c! `rmcdtc`bctc ikmca`gencbcl! cl zkkt icct iclvcl

    rkcmoleca`ge, Bor `v bc l`c}c RKXbcve Fkiil`rp,

  • 8/7/2019 TOPdesk Magazine 2008 Nr 2

    20/20

    Iotr`lsv L`gnkjool 4! 4:42 CV BcajrXkvrdv 330! 4:88 OL Bcajr

    r .8?3) 4=8 80 88j .8?3) 43= 34 3:

    c `ljkHrkxbcve,l} }}},rkxbcve,l

    Fkxpt`mnr 488> RKX @ljktior`c Vpvrcicl dz, Nkc}ca b`r r`gbvfnt`jr icr bc mtkkrvr ikmca`gec wktm v voiclmcvrcab! oolzootbcl vfnt`gzct.v) lkfn`rmczct cl`mc oolvxtoeca`genc`b zkkt vfnobc klrvrool bkkt czclrcac jkrcl cl+kj klzkaekiclncbcl l bcwc `rmozc,

    r`xv %rt`fevVlcekxxc`lm lt zccmcdt`erc etrcl

    Rkcxovv`lm7 RKXbcve Clrctxt`vc@l @lrctlcr C~xaktct `v ncr ikmca`ge ki ccl

    vlcaekxxca`lm ool rc ioecl zkkt ccl RKXbcveeootr,

    Wk elr d`gzkktdccab ccl vlcaekxxca`lm ftctcl zkkt

    ccl l`c}c @lf`bclreootr kj ccl zccamcdt`er toxxktr!

    wkbor bcwc oar`gb d`g bc nolb nccjr,

    Vrca bor ccl vlcaekxxca`lm }`ar oolioecl zkkt

    ccl l`c}c Cctvrca`glv lf`bclreootr, Zol`r bc

    kzctw`fnrxom`lo zol @lf`bclrdcncct l RKXbcve ea`er

    bol icr bc tcfnrcti`velkx kx Cctvrca`glv lf`bclr l

    ncr dake L`c} tcfnrvdkzcl `l ncr vfncti, Ea`e bol kx

    Vlcaekxxca`lm ekx`tcl, Xaoe bcwc sTA `l bc obtcvdoae

    zol @lrctlcr C~xaktct, Bcwc sTA w`cr ct klmczcct oav

    zkamr `r7

    nrrx7++U}vctzctY+rov+vcftc+

    `lf`bclr;ofr`kl9lc}*vrorv9?

    Ea`e kx ncr RKXbcve`fkklrgc a`lev zol bc sTA l bc

    obtcvdoae! cl vaccx bcwc loot bc Ekxxca`lmcldoae, .Ncr

    eol w`gl bor bcwc doae lkm l`cr mcofr`zcctb `v5 bcwc

    ofr`zcctr z`o Dccab < ]ctedoaecl < Ekxxca`lmcl),

    ]ollcct aorct kx b`c vlcaekxxca`lm ea`er! kxclr

    RKXbcve b`tcfr ccl l`c} Cctvrca`glv `lf`bclreootr,

    Bcwc eootr woa kx ccl zkaacb`m vfncti mcrkklb }ktbcl!wklbct bc RKXbcvejtoicvcr }oot`l lktiooa

    loz`mcctr, Ikfnr bcwc jtoicvcr }ca }`aacl w`cl! bol

    elr `l bc sTA! lo nrrx7++U}vctzctY! ncr zkamclbc

    vre `lzkcmcl7

    +rov+vcftc+`lbc~,gvx;gvxta9

    B`r bkcr bkkt icr bc tcfnrcti`velkx kx bc

    vlcaekxxca`lm `l bc vlcaekxxca`lmdoae rc ea`eecl

    cl bol C`mclvfnoxxcl rc e`cwcl, Kx ncr roddaob

    ]cdbkficlr w cr bc sTA b`c elr }`gw`mcl,

    ]ollcct dkzclvroolb vre `l bc sTA nccjr mcxaoer!

    woa bc sTA ct oav zkamr `rw`cl7

    nrrx7++U}vctzctY+rov+vcftc+`lbc~,gvx;gvxta9+rov+

    vcftc+`lf`bclr*ofr`kl9lc}*vrorv9?,

    ]ollcct bol kx bc vlcaekxxca`lm ea`er! kxclr

    RKXbcve bc l`c}c Cctvrca`glv `lf`bclreootr `l bc

    zctrtk}bc RKXbcvekimcz`lm, Bcwc rtf v lorta`ge

    kke rkcxovdoot kx olbctc eootrcl d`llcl RKXbcve!

    cl `v `l bor mczoa kx bcwcajbc iol`ct `l rc vrcaacl oav

    n`ctdkzcl dcvfntczcl,

    Vrlbtbrcevrcl zkkt icikzcbclRkcxovv`lm7 RKXbcve Xtkjcvv`kloa 2 * RKXbcve

    Clrctxt`vc

    Ncr v l ikmca`ge vrolbootbrcevrcl .ioftkv)

    rc bcl`tcl zkkt icikzcabcl .d`gzkktdccab bc

    zcabcl Zctwkce cl Ofr`c) `l ncca RKXbcve, Bcwc

    jlfr`kloa`rc`r }ov oa dceclb `l RKXbcve Xtkjcvv`kloa

    6 cl eol l `l Clrctxt`vc 2,? mcdt`er }ktbcl icr

    bc rkcrvfkid`lor`c VN@JRJ?4, Oav icr bc ftvkt

    `l ccl icikzcab vroor cl kx VN@JRJ?4 bter! bol

    zctvfn`glr ct ccl xkxxvfncti icr lcmcl wcaj rc

    bcl`tcl rcevrcl, @l xaoorv zol VN@JR)J?4 eslr s d`g

    bc icikzcabcl kke bc elkx Zkcm vrolbootbrcevr rkc

    mcdt`ecl,

    D`g ncr zkkt bc cctvrc ecct kxclcl zol b`r zclvrct

    w`gl oaac lcmcl rcevrcl accm, Icr bc elkx ]`gw`mclofnrct ccl zol bcwc rcevrcl elr bcwc rcevr `lzaacl

    kj }`gw`mcl, Bkkt ccl zol bc .`lmczabc) rcevrcl ool

    rc ea`eecl! zkcmr bc mcvcacfrcctbc rcevr rkc ool

    ncr dcm`l zol ncr icikzcab! zkktojmcmool bkkt ncr

    vrcixca icr bori+r`gb cl mcdt`ect, @l xaoorv zol ncr

    ea`eecl icr bc i`v elr kke ncr liict zol bc

    mc}clvrc rcevr `lr`eecl,

    Bc `lmczkctbc rcevrcl }ktbcl xct mcdt`ect

    kxmcvaomcl, @l zctv`c 2,? `v bcwc jlfr`kloa`rc`r lkm

    l`cr dcvfn`edoot `l bc klbctvrclclbc dcvrolbcl cl

    ccl oolroa lvrcaa`lmcl,