Quy Tc ng XTP ON SONOVA

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Thng ip t GH

Cc ng nghip thn mn,

Ti cho rng nhiu ngi trong s cc bn cm nhn c cch ti lm vic: l nim vui c ng gp v lm vic hng ti tm nhn chung ca chng ta v mt th gii trong mi ngi u tn hng s vui sng khi nghe c v do sng mt cuc sng khng c gii hn. Cam kt v tm nhn ny on kt chng ta ti Sonova v truyn cm hng cho chng ta, ng thi khin chng ta chu trch nhim thc hin cc hot ng kinh doanh ph hp vi cc tiu chun cao m chng ta t ra cho cng ty.

Quy tc ng x ca chng ta cu thnh hot ng kinh doanh v ngha v c nhn ca chng ta, t ra tinh thn chung cho cng ty. Quy tc c thit lp hng dn v h tr chng ta trong vic duy tr cc tiu chun cao nht v hnh vi c o c. Trong mi n v kinh doanh v trong mi th trng, tt c nhn vin chng ta chu trch nhim nm r v p dng cc gi tr ny v m bo rng tt c chng ta tun th v tun theo cc nguyn tc nu trong Quy tc ng x.

Quy tc ng x ny dn ng cho cng ty chng ta trong mt thi gian di. Ti ngh cc bn thnh thong c li Quy tc ng x ny v p dng cc nguyn tc trong mt cch nht qun cho cng vic v cch bn lm vic.

Quy tc ca chng ta ch c th lm nn tng cho o c kinh doanh nu chng ta duy tr thc hin v tun th n. Nu bn bt gp nhng tnh hung Sonova m bn tin tng c thin ch rng cc nguyn tc trong Quy tc ca chng ta cha c thc hin hoc tun th, vui lng cho chng ti bit. Thng bo cho ngi qun l trc tip ca bn, B phn Tun th hoc Php ch, ng dy nng v Tun th hoc thng bo cho ti. Chng ti mun tt c chng ta c th minh bch v c lng nghe. Hy ln ting!

Dn u bng hnh vi c o c v tnh lim chnh l c hi quan trng cho cng ty chng ta, y l iu c th gip cng ty tr nn ring bit trong ngnh, gip chng ta tr thnh mt cng ty ni mi ngi cm thy c tn trng lm vic v h tr chng ta tng doanh thu v danh ting. Tt c chng ta phi lm gng v tnh lim chnh ca cng ty. Vi s gip ca bn, chng ti tin rng cc gi tr v danh ting ca chng ta s c gi gn lu di trong tng lai. Hy cng nhau lm vic m bo Sonova l cng ty tt nht c th.

Cm n bn cam kt.

Arnd Kaldowski Gim c iu hnh Sonova

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Mc tiu

Hiu lc

Vi B Quy Tc ng X ny, chng ta hng ti mc tiu m bo s thnh cng lu di v bn vng ca Tp on Sonova thng qua cch hnh x ng mc ca mi mt nhn vin.Nguyn tc ch yu l mi chng ta c x nh nhng c nhn trung thnh, trung thc v c ng lc v l ngi t chu trch nhim v hnh vi ca chnh mnh.

B Quy Tc ng X ny c p dng bt buc i vi tt c cc nhn vin trong Tp on Sonova, trong cc cng ty con v nh thu hoc cc nh cung cp thc hin cc cng vic cho Tp on Sonova hay trong cc cng ty con ca cc cng ty . Mt s i tng c quy nh trong B Quy Tc ng X ny c th c chi tit ha trong cc ti liu hng dn c th khc. Nhn vin khng tun th B Quy Tc ng X ny c th phi chu cc hnh thc k lut, trong c vic b sa thi.

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Trch nhim X hi ca Tp on

Chng ta quan tm n trch nhim ca mnhTp on Sonova thc y pht trin mt x hi m c gii php cho mi trng hp gim thnh lc v tt c mi ngi u c hng nim vui nghe c m thanh. Chng ta theo ui mc tiu ny bng cng ngh tin tin, bng s cng hin dch v v bng vic chu trch nhim cho tt c cc hnh ng ca mnh. Chng ta cam kt tin hnh hot ng kinh doanh mt cch bn vng v c trch nhim vi mi trng v x hi. Trong khi tin hnh cc hot ng, chng ta tnh ton n vic s dng hiu qu nng lng v nguyn vt liu cng nh vic vt b cc loi rc thi khng th ti ch mt cch an ton v c trch nhim.

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Cch hnh x trong Cng vic

Chng ta tun th nghim tc php lut v cc tiu chun bt bucCc nhn vin phi bit v tun th php lut ti cc th trng ni Sonova c hot ng kinh doanh. Vic tun th tt c cc lut v quy nh ti cc nc m Sonova hot ng v cc quy nh ca Quy Tc ng X ny cng nh cc chnh sch v hng dn c lin quan khc l mt iu kin tuyn dng i vi tt c cc nhn vin.

Chng ta tn trng v tun th lut chng c quyn v cnh tranhS tn ti ca lut cnh tranh v lut chng c quyn l m bo s cnh tranh t do v ci m trn th trng y l mt nguyn tc m Sonova hon ton ng h.

V d v cc hnh vi b cm bao gm nhng khng ch gii hn : Tha thun vi i th cnh tranh nhm n nh gi, hn ch bn hng hay phn chia lnh th;

Trao i thng tin b mt vi i th cnh tranh; Tha thun vi nh phn phi/i l bn hng nhm n nh gi bn li cng nh cc bin php hn ch vic bn li khc lin quan ti lnh th v/hoc khch hng;

Lm dng v tr thng lnh th trng.

Chng ta bo v ti sn tr tu ca mnhTi sn tr tu gip chng ta to ra cc gii php c o lm chng ta khc bit vi cc i th cnh tranh v khin chng ta tr thnh mt trong nhng cng ty hng u trong ngnh. Ti sn tr tu l mt loi ti sn ca cng ty c to thnh t nhng tng sng to dn n s ci tin v tin b trong cc sn phm, cng ngh v dch v ca chng ta. Cc loi ti sn tr tu ph bin nht l cc pht minh, bng sng ch, nhn hiu v bn quyn ca chng ta.

Cc ti sn tr tu m chng ta pht trin cho Tp on Sonova u thuc v Tp on. Chng ta phi tnh to trong vic xc nh cc ti sn tr tu, phi tin hnh cc hnh ng thch hp bo v cc ti sn v m bo rng cc ti sn ch c s dng v li ch ca Tp on.

Chng ta bo v v coi trng ti sn cng tyL nhn vin ca Tp on Sonova, chng ta c quyn s dng cc ti sn ca cng ty nh my tnh, in thoi di ng v.v... Nu khng c quy nh khc th cc ti sn ca cng ty s ch c s dng v mc ch cng vic chnh ng ca cng ty v khng v li ch c nhn.

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Chng ta gi b mt cc thng tin lin quanTp on Sonova c nhiu loi thng tin mt m ngi ngoi cng ty khng bit hoc khng c cung cp v cc thng tin c th rt c gi tr vi cc i th cnh tranh. Mt s v d v cc thng tin ny bao gm cc b quyt k thut, d liu nghin cu v pht trin, phng php sn xut, s liu chi ph, k hoch v chin lc kinh doanh, thng tin nhn vin, danh sch khch hng, thng tin ti chnh v cc m ngun phn mm. Cc thng tin l nhng ti sn quan trng ca cng ty.

Chng ta phi tin hnh cc hnh ng thch hp bo v cc thng tin v khng c tit l chng cho ngi ngoi cng ty, tr trng hp trong cc giao dch kinh doanh c ph duyt. Cng ty s kin quyt truy cu mi trng hp tit l tri php thng tin b mt. Chng ta vn c ngha v phi bo mt thng tin ngay c khi khng cn lm vic cho Tp on Sonova.

Chng ta khng b gii hn trong vic trao i hoc tho lun cc thng tin bo mt c nhn vi ngi khc nu cc tin tc nay khng c ngun gc chnh thc t cngtc nghip v.

Chng ta tn trng quyn s hu ca ngi khcChng ta tn trng quyn s hu tr tu ca ngi khc v khng thu thp thng tin mt ca ngi khc bng cch thc khng ph hp hay tit l nhng thng tin khi cha c php.

Chng ta m bo an ton cho d liu v tun th lut v quyn ring t v d liuChng ta bo mt v bo v s nguyn vn ca d liu, k c d liu v nhn vin v khch hng, bng cc bin php k thut v t chc. Chng ta tun th cc quy nh ca php lut v bo v d liu.

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Chng ta nghim cm giao dch ni ginLut v giao dch ni gin cm vic mua bn chng khon cn c vo cc thng tin trng yu cha c cng b m nu cc thng tin c cng b th c th nh hng n gi c phiu. Lut cng cm vic cung cp nhng thng tin cho ngi khc. Quy nh cm ny cng c p dng i vi trng hp mua bn chng khon ca cc cng ty khc da vo vic s dng cc thng tin mt m cc nhn vin bit c trong qu trnh lm vic. Chng ta chia s li ch chung trong vic cm giao dch ni gin v bng cch bo v danh ting ca cng ty.

Chng ta s dng e-mail v Internet mt cch ph hpVic s dng cc cng c lm vic nh email v internet v truyn thng x hi (social media) c th dn n hu qu php l cho cng ty v c nhn nhn vin. Ni dung cc email v ti liu m chng ta son tho cng nh cc d liu chng ta truy cp qua internet phi lun thch hp. Khng c s dng email, internet v truyn thng x hi truy cp hay ph bin cc ni dung phi php hay c tnh cng kch, gy ri hoc phn bit i x, v d nh ti liu khiu dm. Email, internet v truyn thng x hi ch c s dng vo mc ch cng vic chnh ng, tr khi c quy nh c bit khc.

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Cch hnh x i vi khch hng

Chng ta t khch hng ln hng uKhch hng c t v tr trung tm trong hot ng kinh doanh ca cng ty. Chng ta mun khch hng k cho bn b v nhng tri nghim tt p ca mnh vi Tp on Sonova. Chng ta lun gi li ha vi khch hng v mun h thy rng chng ta nghim tc thc hin li ha. Chng ta s tip tc gip tng khch hng mt cho ti khi vn ca h c gii quyt.

Chng ta tin hnh kinh doanh mt cch cng bng v khng dung th hnh vi hi lChng ta tin hnh kinh doanh mt cch ngay thng da vo nhng u im ca sn phm, dch v v nhn vin ca chng ta. Vic c gng tc ng n khch hng hay nh cung cp bng cch tr tin hoc tng mt mn qu khc thng h a ra quyt nh kinh doanh c tnh cht thin v Tp on Sonova l khng thch hp v c th l bt hp php. K c trong trng hp vic tr tin hay tng qu nh th khng phi l bt hp php th iu vn gy ra hnh nh khng tt v nh hng ti uy tn ca cng ty.

Nhn vin cng ty khng c php a tin bt chnh (hi l, li qu, hoc cc khon tin khc v cc mc ch bt hp php) cho cc nhn vin hay quan chc chnh ph, cho khch hng, hoc cho cc i tng khc. Quy nh cm ny khng ch p dng i vi vic thanh ton trc tip, m cn i vi cc khon thanh ton gin tip c thc hin di mi hnh thc thng qua t vn hoc cc bn th ba khc.

Chng ta tun th cc quy nh thng mi quc t v bin php kim sot xut khuTy thuc vo th trng v tnh cht ca sn phm, vic xut khu cc sn phm ca chng ta chu s iu chnh ca cc quy nh kim sot xut khu v cc ch ti thng mi. Nhng quy nh mang tnh hn ch c tc ng cm kinh doanh, cm xut khu hoc yu cu phi c giy php hoc thng bo ca c quan chc nng. Vic khng tun th theo cc quy nh v thng mi quc t t cc c nhn v c cng ty trc nguy c phi chu cc khon pht ng k, b tc b cc u i xut khu v b pht t (i vi c nhn vi phm).

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Cch hnh x i vi cc i th cnh tranh

Chng ta cam kt cnh tranh cng bngCc i th cnh tranh ca chng ta c cc li ch kinh doanh chnh ng. Chng ta cng vy. Cng ty tt nht s l cng ty chin thng. Khch hng phi c hng li t s cnh tranh , chnh v vy m vic cnh tranh phi cng bng.

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Cch hnh x vi x hi

Chng ta thng tin chnh xc v kp thi cho cng chng v cng ng a phngL mt cng ty c nim yt, chng ta c trch nhim cng b cc kt qu ti chnh v cc thng tin quan trng khc v cng ty mt cch chnh xc v kp thi. ng thi, chng ta phi tun th cc quy nh nghim ngt v vic cng b nhng thng tin nh vy. Chnh sch ca cng ty l phi cng b thng tin mt cch y , cng bng, chnh xc, kp thi v d hiu trong cc bo co v cc ti liu khc c cung cp cho cng chng. Ch Tng Gim c iu Hnh v Gim c Ti Chnh (CFO) v nhng ngi c Tng Gim c iu Hnh v Gim c Ti Chnh ch nh mi c quyn thay mt cng ty pht biu trc cng chng.

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Cch hnh x i vi cc nh cung cp v cc i tc kinh doanh

Chng ta tn trng li ch ca cc i tc kinh doanhCc i tc kinh doanh ca chng ta nhn chung u c li ch thng mi lu di trong mi quan h kinh doanh vi Tp on Sonova. Chng ta tn trng iu ny v cng hp tc trn c s hai bn cng c li. Chng ta trng i cc i tc kinh doanh v cc nh cung cp ca cng ty khng ch tun th lut php v cc quy tc kinh doanh quc t ph bin m cn phi thc hin nghim tc trch nhim i vi x hi v mi trng, ti thiu l p ng c Cc Nguyn Tc i vi Nh Cung Cp ca Tp on Sonova.

Chng ta thn trng khi nhn qu t hay tng qu cho i tc kinh doanhTrong khi giao dch vi cc i tc kinh doanh hay nh cung cp, chng ta thnh thong c tng qu v/hoc nhng nhng vt phm mang tnh cht gii tr.

Chnh sch ca Tp on Sonova l chng ta khng c nhn hay tng cc mn qu c gi tr cao hn mnh gi c quy nh c th trong cc hng dn chi tit. Trong mi trng hp, qu tng khng c hiu l vic chp thun mt nh cung cp hay mt mi quan h kinh doanh.

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Cch hnh x i vi nhn vin v ng nghip

Chng ta coi nhn vin l cha kha thnh cngNhn vin l huyt mch ca Sonova. Chng ta chia s cc thng tin lin quan v cng lm vic theo nhm vi cc cng s trong ton Tp on. Chng ta tin vo vic phi lun i x vi nhau mt cch tn trng v bnh ng v chng ta trn trng s khc bit gia cc c nhn khc nhau t mi ni trn ton th gii.

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Chng ta trnh xung t li chChng ta c mong ch s thc hin cng vic vi quyn li ca Sonova, ca khch hang va ca cc c ng. Vic mu thun quyn li xy ra khi cc quyn li c nhn ca chng ta mu thun n, theo mt cch thc nao , hoc ngay c khi xut hin hin tng mu thun, vi cc quyn li ca Sonova. Mu thun v quyn li cng c th xy ra nu chng ta c nhng hanh ng hoc c nhng quyn li c th ngn cn chng ta thc hin cng vic ti cng ty mt cch hiu qu va khch quan.

V d v cc trng hp mu thun quyn li bao gm vic trc tip hoc gin tip lm vic cho i th cnh tranh ca Tp on Sonova, k hp ng vi ngi thn, l thnh vin trong Ban Gim c ca i th cnh tranh hoc c nhn vin hoc thnh vin gia nh s hu mt phn hoc c c phn trong cng ty l i th cnh tranh trc tip hoc gin tip ca Tp on Sonova.

Chng ta khuyn khch s a dng trong cng tyS a dng v ngn ng, ngun gc dn tc, tn gio, tnh trng sc khe v vn ha c th hin trong cng ty v phn nh nn tng khch hng trn khp ton cu ca chng ta. Chng ta khuyn khch s a dng nh l mt yu t quan trng cho s thnh cng ca cng ty.

Chng ta tn trng s ton vn c nhn ca nhn vinChng ta ngn nga vic bt nt v quy ri tnh dc bng cch tun th cc quy nh c lin quan v kin quyt trng pht nhng hnh vi vi phm. Chnh sch ca chng ta l to dng mt mi trng lm vic khng c s quy ri. Mc d quy ri thng c hiu l quy ri tnh dc, vic quy ri ti ni lm vic c th bao gm vic quy ri lin quan n ngun gc dn tc, tn gio, ngun gc quc gia, gii tnh, khuynh hng tnh dc, bn sc gii tnh, tui tc, khuyt tt th cht ca cc c nhn hoc cc hnh ng khng thch hp hoc bt hp php khc. Sonova nghim cm hnh vi quy ri v phn bit di mi hnh thc d l trn phng din th cht, ngn ng hay phi ngn ng.

Chng ta cn nhy cm trong cch tip cn ng nghip v lun tn trng s ring t c nhn.

Cng ty khuyn khch cc nhn vin bo co cc trng hp quy ri vi qun l, hoc vi Gim c Nhn S cng ty bn nu ph hp. Bo co ca nhn vin s c gi b mt ti a. Ngi khiu ni hay ngi lm chng s khng b tr th v bo co trung thc.

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Mc d B Quy Tc ng X ny thit lp ra mt khung ng x nhng bn thn b quy tc khng th bao hm ht tt c cc tnh hung c th xy ra. Trong cc vn c lin quan ti lut php, lp trng ca Cng ty lun r rng v hin nhin, l chng ta phi tun theo php lut. Cng ty khuyn khch cc nhn vin bo co ngay lp tc cc trng hp nghi ng c vi phm. Quy trnh hnh ng tt nht l hiu c phng php tip cn v gii quyt cc vn kh khn.

Lm th no c gip

1 Thu thp cc thng tin lin quan. Vic tm ra cu tr li khi c cc d kin lin quan l rt kh. V th nu cha c cc d kin th s khng th c c kt lun ng.

2 Ti phi lm nhng vic c th g? Cu hi ny gip bn tp trung vo vn c th m bn ang phi i mt v vic bn c th c nhng la chn thay th no.

3 Lm r trch nhim ca bn. Nhiu tnh hung chng ta phi i mt c lin quan n trch nhim ca nhiu ngi. Nhng ngi khc c thng bo cha? Chng ta thng tm c gii php thch hp khi c s tham gia ca nhng ngi khc v vn c nu ra.

4 Nh th c cng bng khng? Nu mt quy trnh hnh ng c v khng cng bng th hy kim tra xem ti sao hnh ng li c v khng cng bng v ai/ ci g c th b thit hi. Ngi b thit hi c phi l khch hng khng? C phi l li ch ca cng ty khng? C phi l cc nhn vin khc khng?

5 Tho lun vn vi qun ly trc tip ca bn. y l hng dn c bn nht trong tt c mi tnh hung. Qun l trc tip ca bn s c ci nhn rng hn v s nh gi cao vic c tham gia vo qu trnh quyt nh trc khi qu mun.

6 H tr thm khi cn thit. Trong mt s trng hp c bit khi vic tho lun vn vi qun l trc tip ca bn c th khng thch hp th trc ht bn hy t vn vi Gim c Nhn S Cng ty bn, v nu vn khng gii quyt c vn th hy t ln Gim c iu Hnh Cng ty bn.

7 Lin h vi cc knh lin lc v vic tun th ca Cng ty. Nu tt c u mi lin h ni trn u khng ph hp th bn c th lin h vi Phng Php Ch. Bin php cui cng l bn c th lin h vi ng dy nng v Tun th ca Sonova vo mi lc v vo tt c cc ngy. S in thoi lin lc ca ng dy nng v Tun th ca Sonova ti nc bn c nu ti trang ni b v Quy Tc ng X ca Tp on Sonova: http://collaboration.sonova.com/orgunits/ch-ph-reg-pol/Pages/code-of-conduct.aspx

Sau y l cc bc cn nh v nhng cu hi cn t ra. Nu bn khng chc cn phi lm g trong bt k tnh hung no th hy tm kim thng tin hng dn trc khi hnh ng.

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ng Dy Nng V Tun Th Quy Tc ng X

ng Dy Nng V Tun Th Quy Tc ng X ca chng ti cho php cc nhn vin ca Cng ty trn khp th gii gi ti by t quan ngi v nhng trng hp vi phm B Quy Tc ng X ny. Cc chuyn gia c lp s tr li in thoi v chuyn bo co ti ngi c trch nhim trong Tp on Sonova tin hnh iu tra thm. Cc nhn vin c quyn yu cu cung cp thng tin v tnh hnh x l cc v vic bo co.

Bo co ca bn s c gi b mt ti a. Ngi khiu ni v ngi lm chng s khng b tr th v bo co trung thc.

S in ThoiTrung Quc: 10-800-711-0748Canada: (866) 447-5045c: 0800-180-3417Thy S: 0800-56-3263Hoa K: (866) 447-5045Vit Nam: (704) 521-1168T cc quc gia khc: +1 866 447 5045

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B Quy Tc ng X bng ngn ng ca bn

Thng quaB Quy tc ng x ny c Ban Gim c Tp on Sonova thng qua vo ngy 23 thng 8 nm 2012 va c chnh sa mt cht vao thng 11 nm 2013 nhm hiu nh mt s sai bit v dch thut. B Quy tc ng x ny s thay th cho B Quy tc ng x nm 2008 ca Tp on Sonova.

B Quy Tc ng X ca Tp on Sonova c cung cp bng cc ngn ng sau.

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www.sonova.com/codeofconduct

Bn ting Anh l bn quyt nh.

Sonova Holding AGLaubisrtistrasse 288712 StfaSwitzerland

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www.sonova.comcompliance@sonova.com

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