Монголын нээлттэй сургууль

Бизнесийн англи хэлЛЕКЦ 1: How to make appointments in English

Багш: Г.Оюунцэцэг/Магистр/Утас: 95758198Е-мэйл:oyunaa_mng@yahoo.com

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Appointment Types

• Medical—dentist, doctor, pediatrician• Hair cut• Manicure or massage• Educational—guidance counselor, teacher, principal• Work-related appointments or job interviews• Work or deliveries to your home

Being able to make and cancel an appointment is an important skill in English. You need to be able to:

• make an appointment,• respond to an appointment and• cancel an appointment.

Making appointment on the phone • Hello .• I would like to arrange an

appointment with Doctor East .• Can I book an appointment to see

dentist? • I'd like to make an appointment with

manager Mr. Bill.• I'd like to schedule a meeting with

manicurist .• Could I schedule a time to meet with

hairstylist ?

Making Appointments

Positive responses • Yes, Monday is fine."• "Monday suits me."• "Thursday would be perfect. "Sure”, • Thursday works great for me. Where would

you like to meet?• Yes, I’m free on the 15th. Could we/do you

want to meet at 12 for lunch?• Looks like I am free that day. What time is

good for you?• Sounds good. See you on the 12th at 2pm.• Could we meet on Tuesday instead?“• How about Friday at 4:00?

Responding • Sorry, her calendar is full on Monday.

• She will be out on Wednesday.• "I'm afraid I can't on the 3rd. What about the 6th?"• "I'm sorry, I won't be able to make it on Monday

• He doesn't have time on Tuesday.• Ah, Wednesday is going to be a little difficult. I'd

much prefer Friday, if that's alright with you."• "I really don't think I can on the 17th. Can we meet

up on the

Making business appointment Is it possible to book an

appointmentto see with Mr. Jackson

the Lawyerthe doctorthe head of department……

on Monday morning?at 10 am?today?…..

Can I

May I

I wonder if I can book an appointment

to see with Mr. Jacksonthe Lawyerthe doctorthe head of department……

on Monday morning?at 10 am?today?…..

I’d like to

I need to

I want to

Asking to meet Are you Available on…../ next…?

free……./next…?Can we Meet on……/next

would Next…. be ok

What about Next..?

Is Next ok?

Are you available on the 17 th?Can we meet on the 16 th?How does the 3 rd sound to you

Are you free next week?Would Friday suit for you?Is next Tuesday convenient for you?What about sometime next week?

Responding to an appointment:Yes …..is …..fine

…..would be perfect……. suits me

would be perfectI’m afraidI’m sorry

I can’t on…..I would be able to….on…

I really don’t think I can on….

. Could we meet on Tuesday instead?""Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright with you.""I really don't think I can on the 17th. Can we meet up on the 19th?

Positive responses for negotiation

• Sure, Thursday works great for me. Where would you like to meet?• Yes, I’m free on the 15th. Could we/do you want to meet at 12 for

lunch?• Looks like I am free that day. What time is good for you?• Sounds good. See you on the 12th at 2pm.

Cancelling an appointment

• You can cancel an appointment as follows

• Unfortunately, due to some unforeseen business, I will be unable to keep our appointment for tomorrow afternoon.

• Would it be possible to arrange another time later in the week?• I’m afraid that I have to cancel our meeting on Wednesday, as something unexpected

has come up.• You know we were going to meet next Friday? Well, I'm very sorry, but something

urgent has come up.• I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?

PracticeAsking for an appointment

(formal situations)• I would like to arrange an appointment to

discuss….• Please would you indicate a suitable time and

place to meet?

• (neutral)• Would it be possible to meet on (date) at your /

our offices to discuss…?

• (informal)• Can we meet (up) to talk about…?

suggesting a time

• (neutral)• Would Tuesday suit you?• Would you be available on Tuesday?

• (informal)• What about…?• Let's say…

Practice the following dialog with a partner:

• A: Hello, Mr. Zain? This is Henry Chu over at Hitachi.• B: Hello Henry, what can I do for you?• A: I was wondering if we could get together on Tuesday to talk about the specs* on the relays you

ordered.• B: Tuesday sounds fine to me, what time is good for you?• A: How about 2 p.m.?• B: I’m sorry, I’ve got to meet with Mr. khun then, but any other time is fine.• A: Can we try 3 p.m. then?• B: That’s perfect, see you then.• A: Thank you Mr. Zain, I’ll see you Tuesday then, at 3 p.m.**• * specs are short for specifications – or details• ** repeat the time to confirm agreement -this is not always done

http://www.eslgold.com/business/making_appointments.html