RU EQ? Emotional Intelligence (EQ/EI)

Princeton Merchants Association Princeton Library

RU EQ? Emotional Intelligence

(EQ/EI)

STEVE BOWLINGJUST 4 YOU HR CONSULTING LLC

April 23rd 2013

ObjectivesUnderstand concept of Emotional Intelligence (EQ)

Understand relevance to your success

Know the competencies involvedRecent Developments in EQ

Identify the relationship and impact of EQ skills on others within and outside the organization.

Determine one’s own strengths and opportunities in the EQ skills

Develop a personal action plan

What is Emotional Intelligence?

What is Emotional Intelligence?The capacity for:recognizing our own and others’

feelings

motivating ourselves

managing emotions well in ourselves and our relationships

Daniel Goleman

EQ - Common Misperceptions.

It’s not:

All about being nice - the warm fuzzies

Giving free range to feelings – letting it all hang out

Fixed like IQ

EQ/EI ModelsCONSORTIUM EI GOLEMAN EQi - BARON

PERSONAL Self AwarenessSelf RegulationSelf Motivation

4 Dimensions: 1/ Self Awareness2/ Self Management3/ Social Awareness4/ Relationship Mgt

5 Dimensions: 1/ INTRApersonal EQ2/ INTERpersonal EQ3/ Stress Mgt EQ4/ Adaptability5/ General Mood

SOCIAL Social AwarenessSocial Skills

6 Leadership Styles: 1/ Visionary2/ Coaching3/ Affiliative4/ Democratic5/ Pacesetting*6/ Commanding*

15 Sub Scales of 5 Dimensions:

1 = Self-Regard, Emotional Self Awareness, Assertiveness, Independence & Self Actualization.2 = Empathy, Social Responsibility & Interpersonal Relationships3= Stress Tolerance & Impulse Control4= Reality Testing, Flexibility & Problem Solving.5= Optimism & Happiness

Exercise Think about someone who influenced you very

positively or very negatively:

- What was it they did? - What specific capabilities/behaviors were exhibited?- How did you feel?

Share/Discuss your experience in groups of 3 or 4.

Steve Bowling – Just 4 You HR Consulting

The Business Case

WARREN BENNIS Distinguished Professor of Business Administration at the University of Southern California, founding chairman of USC’s Leadership Institute

Emotional Intelligence

capabilities

are star

qualities

Cognitive

skills and

technical

capabilities

are

THRESHOLD

requirements

The Business CaseFor star performers in all jobs, in every field, emotional competence is twice as important as purely cognitive abilities.

For success at the highest levels, in leadership positions, emotional

competence accounts for virtually the entire advantage.”

Daniel Goleman

The Business CaseEQ is responsible for 58% of performance in all

types of jobs90% of High Performers are high in EQ and

only 20% of Low performers are high in EQ2003 Public accounting study: high EQ skills

added 390% incremental profit; while high analytical reasoning contributed only 50% more incremental profit

TalentSmart tested 500,000 people – only 36% are able to accurately identify their emotions as they happen!

TEAM EQ/EIThe success of teams can be influenced by the

emotions of team members. Teams can improve their EQ by understanding their group tendencies and managing them effectively. The team EQ is largely based on the standards for behavior that the team accepts as a whole. High performing teams will define and choose what actions it will take as a group

A 2001 research study by TalentSmart Inc. shows emotionally intelligent teams perform better than the teams with low EQ. Teams who scored lower in EQ typically did not focus well on the task at hand and did not achieve goals as well as their counterparts.Steve Bowling – Just 4 You HR Consulting

Judged by a New Yardstick

“We are all being judged by a newyardstick – not just how smart we are,

or by our training and expertise – but also by how well we handle

ourselvesand each other.”

Daniel GolemanWorking with Emotional Intelligence

EQ/EI - 4 Fundamental Capabilities

WHAT I SEE WHAT I DO

WITH ME

Self - Awareness

Self - Management

WITH OTHERS

Social Awareness

Social Skill

EI Model adapted from Emotional Intelligence Appraisal, ©2001-2004 TalentSmart Inc.

EQ/EI Four FundamentalsSelf-Awareness – perceiving your own emotions

in the momentSelf Management – what happens when you act

or do not act. Be aware of how your emotions direct your behavior

Social Awareness – perceiving what others are thinking and feeling. Listening & observing are key skills.

Social Skill – managing interactions with others, relationship management and handling conflict. Note the impact of stress on relationships.

Prevent ECD -Executive Control Deficit

Understand How your Brain Works

Amygdala

Manage Your Emotions!Stop the Amygdala Hijack!

Self- Awareness Know your body - what are your emotional triggers?

Observe yourself

Monitor your thoughts and feelings

Discover why you react this way

Track/ record trends you see in your behavior

Identify negative behaviors you fall victim toIncreasing awareness decreases emotional mistakesNote the impact on your team & team members

Manage Your Emotions!Stop the Amygdala Hijack!

Self-Management Observe when your emotions are getting the best of you

Slow down and think before actingConsider deep breathing, exercise, meditation and

visualization

Practice skills such as calming or centering yourself before dealing with stress

Never respond in writing when you are emotionally charged

Remember the “Godfather’s” advice to never act when in an emotional state

Manage Your Emotions!

“We catch feelings from one another as if it were a

virus.”

“We unconsciously imitate the emotions we see displayed by

others.”

Daniel Goleman

New Developments in EQEvolution of EQ

1G – Recognition, Awareness and Control of Emotions

2G – Goleman/Boyatzis – Competency Approach

3G – Recognition of Behavioral Impact – Behavioral EQ (BEQ)

The Complete BEQ Model

20

TRACOMBuzz Bainbridge - bbainbridge@tracom.com

Exercise What do you need to work on?

Review the Emotional Intelligence Fundamentals

Ask yourself what do I need to be better at? Why is that important?

Select one competency from each of the capabilities for development

Take 10 minutes and reflect on what you could do to improve in this area.

Then, share your ideas with a colleague for review and other ideas.

Commit to do those things after this Workshop!

Education ResourcesKey Books by Goleman:

Emotional Intelligence Working with EI Primal Leadership Social Intelligence

Neuro Leadership Institute – SCARF Model

SCARF Model *The SCARF model involves five domains of human social experience:

Status - relative importance to othersCertainty - being able to predict the futureAutonomy - sense of control over eventsRelatedness - sense of safety with others, of friend rather than

foeFairness - perception of fair exchanges between people

These five domains activate either the ‘primary reward’or ‘primary threat’ circuitry (and associated networks) ofthe brain.

*David Rock – Neuro Leadership Institute

Tools for EQBaron EQi *MBTI *SHL OPQ 32 *Hay – Goleman EQ ToolBarnes & Noble!!Talent Smart Book - Emotional Intelligence

2.0BEQ Workshop – via TRACOM

ANY QUESTIONS or OBSERVATIONS?

THANK YOU !

Steve BowlingJust 4 You HR Consulting LLC609 851 6578stevebowling@just4youhr.com