1. CIO : - / devbusiness.ru/mkozloff/about/

2. - -- - : - PR 3. De Novo 4. - 0. : 5. 6. CIO http://cioguru.cnews.ru 7. ? , CIO , 8. 9. ? -, , CIOCIO, CxO 10. 11. (2) 12. ! 13. -: , CIO () ? http://bit.ly/CIOaaBiz 14. -: , CIO () ? 0 0% 16 25% 32 51% 15 24% 15. 16. CxO? CxO ? ? ?CIO 17. ROI Accenture = 124%. ? 20102001 75,000180,000$11.44 Billion $21.6 Billion67%% 89% -22% % -59% -69%0 2,900600 3561,500 195 ROI 124%Robert E. Kress, Accenture COO, Internal IT, 2010 18. ?, . , , . , , . . 19. 70% - - ( , , CapEx) - ( , OpEx)30% ( , , CapEx)70% (OpEx)30% 70% : , (ROI) 20. : 0,06-1,02% 21. : CFO $ $ $ $$ $$ $ $$ $ $$ $$ 22. ? 1001 1002 2001 2002 2003 2004 2005 2006 (CapEx) * , , , (OpEx) , , , , , - 2013$$$ 23. - 24. -? - - (Chargeback) - 25. - ? 99,982%* 26. 24x7 , .. (BYOD) 27. 39% , BYODCNews 28. 71% 78% OneLogin 29. Time to Market 30. CIO : 10 , 10 ! 11 ? 10 31. 11? 11 ( 12, 13) ! , , , , , , , ?CIO 32. CIO? CxO , : : CIO CIO = Career Is Over 33. , CIO33 34. CIO? 35. CIO CIO 36. CIO 3% . 4%! . (ROI) CxOCIO!? 37. Ross Dawson 38. Gartner 39. >>> 40. CIO 2.0 Chief Innovation Officer, 41. = = - ROI 42. CIO * - / - Chief Innovation Officer Career is Over 43. Wikipedia 44. - (, , ) ; ; -; -; -; -; ; ; ; PR -- ( -) - - API 45. - 46. Chief Innovation Officer ? ? ?: Zach Heller 47. * CIO: , , : 1-3% 1 1 2 2 ( -) >> 3 3 4 4 5 & 5 48. CIO / / 49. * / , , , Wikipedia , - , ( ) () 50. / , / 51. / , . . / / , , 52. ., , ITSM, B2B , , 53. CIO , , CIO 54. CIO 2.0 Chief Innovation Officer , CIO CIO , , 55. CIO ! * , , () 56. CIO 50% CIO 50% , CIO , Gartner, Ken McGee, 2011 57. CIO forbes.com 58. CIO , -: (value) , (capacity) , -, (demand) (KPIs) : ! - SLAs / 59. - 60. Chargeback / Billing , CIO SaaS / PaaS Office365, Google Apps De Novo ROC De Novo VPC Azure, Google, ERP CRM BI 61. ( ) 62. ? 63. 1. 64. CIO -: , , ( ) () ( ) 65. = Time-ToValue (ROI) = (TCO, ROI) = : Gartner IT Metrics: IT Spending and Staffing Report, 2010 (TCO) 66. Time to Value ( ROI) 67. - // . . 68. -? () 5- 1 234 5 69. ? 5- 1 234 5 70. CIO CIO = CIO 71. CIO eCommerce : : CIO: : : CIO: 72. , IT Must Create Products, Not Just Cut Costs 73. eCommerce / Digital Marketing LEGO 74. - // . .Time to Value 75. : Supply Chain KPI Supply Chain % 3% 3% 8%% 96%90,5%71%% 96,3%87,6%73,1% 3% 2% 9% 76. KPIs5 : 77. vs. : Time to Value - 78. -: USAA 79. USAA 80. - , , , , , ... - 81. 82. : - The enterprise IT infrastructure agenda for 2014 83. coopetition* 84. ITCO 85. PR ITCO CEO USAA : () SLA , 86. 5 USAA 50% 35% (PR, HR) 87. 88. ? 89. -, CIO 90. ? 91. 2. 92. * 93. 4 - : 94. - 4 4 95. - - : - -, : CIO.com 96. - 30% : (CapEx) 70% : (OpEx) : - - 97. : IT Governance ( ) ( ROI -),: : : ROI, , compliance ( ) 98. 99. .. 100. , / 101. , / 102. , / 103. 104. CIO 1-2 (4), ( ) ( ) 105. ? 106. 3. : 107. CIO : 10 ! 10 , 11 ? 10 108. 11? 11 ( 12, 13) ! , , , , , , , ?CIO 109. CIO? CxO , : : CIOCIO = Career Is Over 110. CxO ? , , , , , CIO ROI - ? - ROI 111. : ( ) 30% CapEx70% OpEx100% OpEx = OpEx/CapEx = 70/30 , , () - 112. CIO , -: - , (demand) (KPIs) SLAs / (value) , (capacity) 113. : The FruITion Strategy fruITion (): : :ROI . . explo ITation (): : : , : : : (, ) - : : : Chris Potts 114. : ? 3 1 , COOCIO 115. CIO 116. (, ) CIO ( ) 117. - ( ) - - ? KPIs ROI (hurdle rate) - : vs. vs. , , - 118. - , , SLA 119. : (, ) ( ) + : (, ) ( , , chargeback) 120. - - , , 121. 9 ? ? ? ? ? ? ? ? ? , , PR 122. , CIO , 123. ? 124. 4. 125. - ? - - ? KPIs ROI (hurdle rate) - : vs. vs. , , - 126. , 127. CIO , . . 100 150 , . . Christoph Schmallenbach COO Generali Deutschland 128. , , , Wayne Gretzky 129. CIO CxO () 130. CIO ( ) CIO CIO CIO CIO 131. () Cooper & Associates Consultants 1 - 1 2 2 ( -) 3 3 4 4 & 5 (ROI) 5 Time to Value / ROI : Cooper (2000): Product Leadership - Stage-Gate is a trademark of RG Cooper & Associates Consultants, Inc. : (), 132. (IT Governance) / - (ROI) 133. - -1.2.3 ..N. (Stage Gate Process) 134. / . - NPV, ROI, IRR, EVA 135. ? : (ROI) () ROI . : (KPIs) (Scorecards) 136. CIO : , - - - - - - , - , , Chris Potts 137. / 138. - , 139. KPIs : ROI >> 140. KPIs : 141. KPIs : 142. KPIs : 143. CIO -CIO (Chief Innovation Officer) 144. Project Management Institute (PMI) A Guide to the Project Management Body of Knowledge (PMBOK Guide) Organizational Project Management Maturity Model (OPM3) The Standard for Portfolio Management The Standard for Program Management 145. 146. 5. ( ) 147. - ? - - ? KPIs ROI (hurdle rate) - : vs. vs. , , - 148. - :CIO - ( ) : () - - (chargeback) 149. ITIL? Best Management Practice 150. -Windows IT Pro , 10 , 2010 151. ( ) SLA 152. - 1.2.3. 153. - 154. - (.. ) - 155. - System Center 2012Concurrency Blog 156. - ServiceNow 157. ()$12 $6 $5 e-mail $2.5 $5 $1 $0.5 $0.3 $0.1 158. / // , , , 159. - , - 160. ? 161. 6. - 162. - - - ? KPIs ROI (hurdle rate) - : vs. vs. , , - 163. : vs. vs. - chargeback, (ROI) : : 164. CIO? (shared services, ), , , : : ? KPIs: ? - (SLAs): , , 165. ? [ -] (, , , , , ), [] NISTRCCPA 166. 5 (a), 3 (b), 4 (c) (multitenant) SaaS Software as a Service PaaSIaaS Platform as a Service Infrastructure as a Service 167. () () 168. Time to Market ( ) , - (Chargeback) - CapEx OpEx 169. * ROI 1 ROI 2ROI 3 / - ~5% ~50% Chargeback 170. - , 70-80% - - , .. . (CapEx) () 171. 1. : = 172. 2: (CapEx) - 173. 3: - - 1001 10022001 2002 2003 2004 2005 2006 (CapEx) * , , , (OpEx) , , , , , - 2013$$$ 174. -? * - - (Chargeback) - 175. 4: ()$12 $6 $5 e-mail $2.5 $5 $1 $0.5 $0.3 $0.1 176. 80 , 177. CIO CIO , - , 70% CIO 178. CapExROIOpEx TCONPV ChargebackIRR 179. ? CIO180 180. 46% De Novo $277 500 5 De Novo >> 181. (hosted private cloud) : -- 182. ? 183. Showback, Chargeback 7. 184. - (TCO) Chargeback Showback 185. Chris Potts 186. (CapEx) * , , 1001 1002 , (OpEx) , , 2001 2002 , 2003 2004 , , 2005 2006 - 2012 187. TCO - CapEx + OpEx -, : , 188. / , / (, ) ( , ) 189. Showback Chargeback % Showback: Chargeback: - CHARGEBACKSHOWBACK0%1%1%2%: Nicus Software 190. Chargeback : 191. - (chargeback) (Stock Keeping Unit SKU) - **) Chargeback () -- TCO - 192. Windows Server 2012 Hyper-V Resource Metering vOperations Suite 193. Chargeback Microsoft 194. VMware IT Business Management Suite 195. - eigenmagic 196. 197. Showback : Nicus SoftwareChargeback 198. 199. . , - , , . , . , T 200. TCO Chargeback - 201. Ensure Success by Piloting Your Chargeback Processes Before Rolling Them Out 202. ? 203. 8. - 204. : , ? % ? 2 205. 206. ? 207. 9. - 208. 34.COSOeTOM - ( .. ) ISO 900 ( 900)COBITCloud Security Alliance -ISO/IEC 20000ITIL/ITSM ISO 900x, 209. CIO 210. ITIL v.3 (, ROI) Best Management Practice 211. ISO 900 ISO 9001 212. COBIT Framework COBIT 213. COBIT - (KPIs, , ) ISACA.org 214. ISACA.org 215. RACI Chart: RACI , Responsible, Accountable, Consulted and/or Informed (, , ) - .CIA/RIC .CCRA/RCCCCC .ACCRICCCCIC .CIACCCCCRI .CIARRCRCCIISACA.orgIC 216. COBIT : ISACA.org 217. COBIT , , ISACA.org 218. ITSM (IT Service Management, ) Service Desk : () : ? (ITSM, COBIT, eTOM) , , 219. CIO - ( ) (ITIL vs. eTOM) 220. - 221. , - CIO 222. ? 223. 10. 224. CIOMy IT View 225. (IT Governance) / - (ROI) 226. CxO * CIO / 227. Admin AsstCIO Program ManagerSupervisor CommunicationProgram ManagerSchool Site SupportNetwork Services Support TechnicianProgram Manager Business Support ServicesLearning Support ServicesLAN CoordinatorCabling (2) Telecom Technicians (2) Electrical Technicians (2)LANS (23)System EngineerSystem EngineerSystem EngineerSystem AdministratorSystem AdministratorSystem AdministratorSystem AdministratorsProgrammer Analyst IIProgrammer Analyst IIIProgrammer Analyst IISSAISSA 228. (, Shared Services) : 229. (, , , , /, , ) 1 : Service Level Agreements (SLA)1 15-25% 2 23 : KPIs = 3 100% & emails = = ( ) = compliance4 SLA5 230. vs. .. & (i.e., ERP) 1. , 2. SLA KPIs SLAs (KPIs)3. 4. 231. CIO Accenture? -3. : 2. :1. : 4. : 232. Accenture: , . . 75% . : , .. ; . , Accenture : , , , 233. (IT Governance) , , (IT Steering Committee) COO 234. Accenture Communications Network Connectivity Remote Access Arranged Services - Communications Technical Support Self Service (eSupport) Service Desk Local Support Arranged Services - Tech Support Hosting Data Center Hosting - Physical Data Center Hosting Virtual Local Server Room Hosting Workstation Hardware Software Services Print Services Arranged Services - WorkstationUnified Communications and Collaboration Unified Messaging (includes Email) Collaboration Team Services File Services Telephony Conferencing and Streaming Mobile Device Services Identity and Access Services Arranged Services Unified Communications and CollaborationBusiness Applications Consulting, Outsourcing, BPO, Pricing, Sales, Geographic Services, Finance, HR, Corporate Services, Local Applications Publishing Services Managed Portal Channels Publishing Sites 235. , CIO : . CIO : Accenture : , , , .. : , : , Accenture: Accenture, 236. : : Global Markets CouncilIT Steering Committee , : - - Stakeholder : - 237. Accenture 3. COO CIO2. 1. 238. Business SponsorsGlobal Markets CouncilCOOITSCCIOICAR_CARACRCARCARCA/RCCA/RICCARRFY IT Operating Plan_ACRC (their portion)FY IT Capital Plan_AIRC (their portion)Variances, Changes, Issues Performance Targets and Plans_C (> $10m)A (> $1m)RC (operating) R (initiative)Benefits RealizationIA (overall)IRA (initiative)/RKey Decision AreasStrategy and StructureIT Strategy(including policy formation, Strategic Scorecard, etc.)Enterprise Architecture (including IT standards)Multi-Year PlanningIT Organization IT Initiatives (categories & budgets) IT Product & Service Plan (incl. Global / Local accountability) IT Strategic Sourcing PlanFY IT PrioritiesAnnual Planning FY IT Initiative PlanExecution_ A_ __C (exception)RACI Chart: R = Responsible A = Accountable C = Consulted/Participated I = InformedC(their portion)C(their portion) _ R (their init.) C (their portion) C 239. (ROI) : , (ROI) ITSC ITSC , ROI >> 240. 67% 60% 20% 2 241. 242. ? 243. 11. 244. CIO : - , CIO : ( + ) 245. CIO -, ( ) - KPIsC (TCO + Chargeback), (ROI) : (IT as a Service) - , , : 246. Chargeback / billing 247. GartnerCIO 248. * - / Microsoft- 249. - (SLA) / Microsoft - 250. Microsoft Microsoft Private Cloud Fast Track Microsoft Microsoft MPN Microsoft Microsoft 251. Microsoft Private Cloud Fast Track Multi-Tenant 252. VMware VMware 253. De Novo VMware, Cisco, EMC, NetApp ChargebackOrchestratorHigh AvailabilityDynamic Resource SchedulerUsageMeter vShield EdgevSphere AE-BlockH-BlockH-Block H-Block S-Block N-Block De NovovCentervCloud Connector vCloud DirectorAV-Block 254. - - - , , SLA - ITIL, ITSM - ROI 255. (SAM, VA) (ITIL, ITSM) CIO 256. , chargeback - ? 257. ? 258. 12. - 259. : 260. : - "-" "", . , - .. , . , ".: CNews 2011 261. - ? - , (ROI), 262. - , : 1. 2. ( ) 3. (ROI, ) ( ) (TCO vs. TCO ) 263. ROI - KPIs ( ) TCO - PCI DSS 264. ROI -? - ROI 265. = (TCO)47% $5 000 $4 000 $3 000 $2 000 $1 000$0TCO/ (1 ) 266. * CIOInsight.com ( + ) 267. , (, , KPIs) -: -, , 268. - CIO 269. ? 270. 13. PR 271. ! CIO -, . . 272. : Career is not Over CIO COO* 273. 5 CIO 274. CIO ? PR , () SLA , 275. ? 276. 277. , , , . , , . , , - ."CIO: " 11/2012 () 278. : - - PR 279. - - - , , SLA - ITIL, ITSM - ROI 280. CIO ! Then you better start swimmin' Or you'll sink like a stone For the times they are a-changin'. BobDylan.com 281. CIO 282. ? 283. !(c)2012-14, . , - . , , (i) () (ii) , . . 284.