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Presentation on store management and roles of store manager
PRESENTED BY:CHANDNI SINHAAMIT RANJAN
Store management
• Store management is to receive materials to protect them while in storage from damage and unauthorized removal to issue the material in the right place and to provide these service promptly and at least cost.
WHO IS STORE MANAGER
• Store manager is the store’s leader, responsible for meeting or exceeding the store’s sales goals.
• The store manager has to play a dual role in a retail environment.
RESPONSIBILITIES OF STORE MANAGER
• Customer Service
• Budgeting and Planning
• Personnel
• Communication
• Legal Compliance
CUSTOMER SERVICE
Instill in the employees the meaning and importance of customer service
Promote and monitor quality of service among staff
Be personally available to all customers to communicate and identify their needs and address their questions or concerns
BUDGETING AND PLANNING
Meet the goals of store
Develop and monitor the capital expense budget
Monitor a loss prevention programme
PERSONNEL
Hire the right people for the job
Inspire employees
Delegate work load effectively
Evaluate all store employees
Discipline employees
COMMUNICATION
Communicate with the Regional/HO
Hold staff meetings
To communicate Company policy and procedures
Motivate & develop staff
LEGAL COMPLIANCE
Ensure that the store is in compliance with all employment laws
Maintain safe working conditions
Ensure store security
谢谢