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Presentation on store management and roles of store manager PRESENTED BY: CHANDNI SINHA AMIT RANJAN

Retail mgmt

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Page 1: Retail mgmt

Presentation on store management and roles of store manager

PRESENTED BY:CHANDNI SINHAAMIT RANJAN

Page 2: Retail mgmt

Store management

• Store management is to receive materials to protect them while in storage from damage and unauthorized removal to issue the material in the right place and to provide these service promptly and at least cost.

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WHO IS STORE MANAGER

• Store manager is the store’s leader, responsible for meeting or exceeding the store’s sales goals.

• The store manager has to play a dual role in a retail environment.

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RESPONSIBILITIES OF STORE MANAGER

• Customer Service

• Budgeting and Planning

• Personnel

• Communication

• Legal Compliance

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CUSTOMER SERVICE

Instill in the employees the meaning and importance of customer service

Promote and monitor quality of service among staff

Be personally available to all customers to communicate and identify their needs and address their questions or concerns

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BUDGETING AND PLANNING

Meet the goals of store

Develop and monitor the capital expense budget

Monitor a loss prevention programme

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PERSONNEL

Hire the right people for the job

Inspire employees

Delegate work load effectively

Evaluate all store employees

Discipline employees

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COMMUNICATION

Communicate with the Regional/HO

Hold staff meetings

To communicate Company policy and procedures

Motivate & develop staff

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LEGAL COMPLIANCE

Ensure that the store is in compliance with all employment laws

Maintain safe working conditions

Ensure store security

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谢谢