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TRAININGHUMAN RESOURSES MANAGEMENT

Đinh Thị Thu Hương 2140754Huỳnh Thị Huyền Trang 2143602Ngô Ngọc Gia Thư 2145008Trương Việt Hoa 2143852Nguyễn Ngọc Phát 2130706

SAMSUNG COMPANY Company introduction

INTRODUCTION Samsung was founded by Lee Byung Chull in 1938 as a trading company

Headquarters : 40th floor Samsung Electronics Building, 11, Seoul, South Korea

Largest information Technology company measured by 2011 revenues

Assembly plants and sales networks in 61 countries

Number of employees : 489000 (2014)

PRESIDENT OF SAMSUNG COMPANY Lee Kun-hee – he is a South Korea business magnate and the chairman of Samsung Group

He was named the world’s 35th most power person and the most powerful Korean by Forbes Magazine’s List of the world’s most powerful people

Consumer electronics Information technology and mobile communication

Equipment solutions

Samsung Electronics Samsung Life Insurance Samsung Fire & Marine Insurance Samsung Heavy Industries Samsung C&T Samsung SDS Samsung Techwin etc.

Fields OF Business

Branches

CEO

Compliance committee

Auditing team

Legal Team

Global Legal Affairs and Compliance

team

HR teamManagement

Support Office

….

Compliance personnel of business units

Compliance team of regional headquarter

Compliance personnel of subsidiaries

LITERATURE REVIEW WHAT IS TRAINING ? Training is a company’s activity to modify the skills, behavior of employees

(new and current ones) to perform their jobs. In training process, there are a series of steps carried out to train employees systematically and efficiently.

Samsung are well known all over the world, both of the companies has good human resources due to their effective training systems. To become a member of one of these companies, you need to join the training in order to adapt with working environment and your coming tasks. Training is very important in the performance management process. It helps to make sure that employees are working toward organization goals.

THE ADDIE FIVE-STEPS TRAINING PROCESS

RE-EDUCATION & TRAINING• Leadership development center aims at training leadership skills for

manger to executive so as to settle down world-class culture for the whole coporation.

• Samsung Institute of Global Marketing: nourishes professional marketing human power carries out marketing education course by capacity to accomplish MDC.

• Samsung Advanced Technology Training Institute: nourishes professional engineering human power carries out the education with specialization such as high end technology, core technology, basic (foundation) technology and R&D technology education.

PERSONNEL EVALUATION SYSTEM Personnel evaluation system is designed to assess employee performance outcomes, potential capability and possibility to grow. Accordingly, data provided from the evaluation system helps the company in taking advantages of employee’ ability efficiently. More importantly, the fairness of the evaluation also encourage employees to improve themselves for their careers. The personnel evaluation takes place once a year. The annual operation and comprehensive capabilities of each employee are analyzed with a measure of objectivity and fairness of the level observed in charge.

HEALTH & SAFETY TRAINING Chemical Safety and Health Training for Semiconductor Employees

24 hours / 1 yearCertified Chemical Training

• Chemical substances, methods to safety and requirements safeguarding equipment as well as unfortunate incident and emergency response

4 hoursMSDS Training • detail of each material used in the manufacture and how to respond in

dangerous situations.

8 hoursERT• Instructions on emergency kit usage, first-aid courses including CPR

and practicing chemical neutralization

HEALTH & SAFETY TRAINING Korean Industrial Safety and Health Act Training Program

A training program for all staffs periodically

Specialized Training

Safety Training for new staffs

The application of Virtual Reality in training

In this method, employees would be given a video of manufacturing process and after that they are required to repeat the steps shown in the video

Education and training programs

The training programs for personnel established for different divisions make sure that personnels in all department, from newbies to experienced workers get training equally;

The collaboration with universities from oversea can help to explore new talented students, then to have them in Samsung’s human resources in the future;

Hands-on training courses to keep new & current employees up-to-date in order to catch up with successive changes of technologies and economy.

Training Forms

Online training minimizes the costs and time for both companies and employees;

Virtual reality brings many benefits for Samsung such as high accuracy in manufacture , limiting error in calculations and less costly;

With virtual reality, managers can easily have fair assessments for each employee based on the results of their work.

DISADVANTAGES

The training might not

efficient and equal for all

Samsung branches in the

world.

a huge amount of information

provided = Limit time

Curriculums in those universities are probably not

equivalent to Samsung’s education programs.

In the chemical Safety &Health

training employees -) This

is not enough when they do

manage, storage, handle chemicals

& disposal of chemical waste.

Not convenient for all trainees to

send their feedback about

training programs.

SOLUTIONS AND SUGGESTIONS Disadvantages: 1st solution

Samsung is an international company with thousands of employees. Therefore, the training might not efficient and equal for all Samsung branches in the world. Employees in Samsung Vietnam might not as qualified as those in Korea or Japan, for example.

The joint training criterias should be available for all branches

The company should have supervisors from HR and relevant departments from head office travel to offices in different countries spontaneously to assess training quality

SOLUTIONS AND SUGGESTIONS Disadvantages: 2st solution

Prolong initial training courses a little bit for new employees to help them gradually adapt to new jobs3st solution

Samsung should ensure that they know what universities are educating students, vice versa, universities need to be clear about Samsung’s expectations and standards for their staff-to-be.

Huge amount of information provided in training courses and limited time, employees, particularly new ones, struggle to absorb

Curriculums in those universities are probably not equivalent to Samsung’s education programs

SOLUTIONS AND SUGGESTIONS Disadvantages: 4st solution

The online training needs updating and survielling more frequently

5st solution A feedback gate can be an

solution for this problem. It is where staffs can conveniently send their thoughts on training programs

there is no guarantee that your message will get across in some functional departments

There is no way or not convenient for trainees to send their feedback about training programs.

SOLUTIONS AND SUGGESTIONS

It’s necessary that employees get rewards for their effort in training (It could be few days off to relax or an appellation for their effort)

CONCLUSION Training plays an vital role in Samsung’s development. The training program of Samsung nearly fully provides employees with

skills and knowledge. It’s absolutely significant that HR staffs thoroughly understand their

company’s needs on human resources in order to establish a compatible training system with efficient programs. More importantly, HR department should also work to know the employee’s ability and constraints so as to adjust the training courses for more efficiency.

THE END.THANK YOU FOR LISTENING!