-
MSI 5 - 1
5
(Performance Based Management) (Competency Based Management)
5.1
(Key Performance Indicators) (Core Competency)
(On-going two-way communication) (Coach ing and feedback)
-
MSI 5 - 2
5.2 .
5.2.1
5 - 1
5-1 :
5.2.1.1. 5-2 : 2546
-
-
-
- /
-
-
-
-
-
-
-
28.56%
62.55%
7.17% 1.26% 0.47% 0.00%
0%
20%
40%
60%
80%
2546
1 (90.01 - 100)
2 (80.01 - 90.00)
3 (70.01 - 80.00)
4 (60.01 - 70.00)
5 (50.01 - 60.00)
6 ( 50.00)
(%)
1 2 3 4 5 6
-
MSI 5 - 3
91% 80
5-3 : 2547
94% 80 2546 3%
2546 2547 90 80
. 7
37.20%
56.99%
4.97%
0.68%
0.09%
0.07%
0%
10%
20%
30%
40%
50%
60%
2547
1 (90.01 - 100)
2 (80.01 - 90.00)
3 (70.01 - 80.00)
4 (60.01 - 70.00)
5 (50.01 - 60.00)
6 ( 50.00)
(%)
1 2 3 4 5 6
-
MSI 5 - 4
5.2.1.2
6
/ / . 1 2 3 4
(1)
2 /4 8 (1 .. 48 30 .. 48) / /
( F u n c t i o n )
(Milestone Indicators)
-
MSI 5 - 5
(Results/Outcomes or Achievement) ( 5 - 1 ) ( Regretted Lost) (
H R P r o d u c t i v i t y )
. (Performance Planning) (Key Performance Indicators)
(Performance Management)
-
(2)
/ / / /
( P r o c e s s )
-
MSI 5 - 6
(Competency)
/
/
(Good Governance)
.
40 30 30 . 50 / / / 10 10 :: 50:20: 30
. 2
-
MSI 5 - 7
2
.
5.2.1.3
.
5.2.1.4
.
-
MSI 5 - 8
. 3
(Career Advancement) (Capability Development)
5.2.2
. 2 (Competency) ( C o m p e t e n c y B a s e d M a n a g e m e
n t )
(1) (Competency) (Competency)
(Competency)
(Core Competency)
(Managerial Competency) ( R o l e - b a s e d )
(Leadership Competency) ( F u n c t i o n a l C o m p e t e n c
y )
(Job-based)
-
MSI 5 - 9
(Knowledge) (Skills) (Motive) (Self-concept/Value/Attitude)
(Trait)
V i s i o n () Mission ( ) Goal () Business Strategy () ( d r i
v e r s )
5-4 :
. (Core Competency) 1
(Behavior)
(Result)
- (Knowledge/Skills)
- (Motive) -
(Self-concept) -
(Trait)
Vision
Mission
Goal
Business Strategy
-
MSI 5 - 10
.
(2) (Competency Based Management) . (Competency)
(Performance Management)
5-5 : (Competency Based Management)
Competencies
(Performance Management)
(Succession Planning)
(Training and Development)
(Rewards)
(Recruitment and Selection)
(Career Development)
-
MSI 5 - 11
.
Core Competency Core Competency Core Competency . Core
Competency
5.3 (Performance Based Management) (Competency Based
Management)
(1) (Result Based) (the What or Achievement)
(2) (Core Competency) (Behavior-Based) (How) (the How or
Competencies)
(3) (High Potential)
-
MSI 5 - 12
5.4 (Performance Based Management) (Competency Based
Management)
5.4.1
3
(1) ( / /) (2) (
7 ) (3) ( 6
) 11
(Bottom Line Deliverables) Performance Agreement
5.4.2
3 (1) (2) (3) (Core Competency)
5.4.2.1 1
(the What or Achievement)
-
MSI 5 - 13
(1)
(Results/Outcomes or Achievement) (Process Outputs) (Balanced
Scorecard)
(2)
/ ( 5-1) ( 5 - 2 )
-
MSI 5 - 14
5-1 :
5.4.2.2 2
. . .
5-2 :
. () ()
1. -
1.
1.
2.
3.
4.
5.
/
-
MSI 5 - 15
() ()
-
2. -
-
3. - -
4.
- -
-
-
2. (Empowering) * -
-
3. -
-
- **
4. - -
5. * -
-
. () ()
1. 1.
-
MSI 5 - 16
() () - -
2. - -
3.
- -
4. -
-
5. - -
6. - -
- -
2. (Coaching)* -
-
(Sharing) (Reflection)
3. - -
4. -
-
- **
5. - -
6. - -
. () ()
1. - -
2.
1. - -
2.
-
MSI 5 - 17
() () - -
3.
- - ()
4. - -
* -
-
3. * -
-
4. - - ()
5. - -
* **
5.4.2.3 3 (Core Competency)
(Core Competency)
(Knowledge) (Skills) (Motive) (Self-concept/Value/Attitude)
(Trait)
-
MSI 5 - 18
(Core Competency)
5-6 : . (Core Competency Identification Model)
(1) (Vision)
(2) (Mission)
(3) (Values)
(4) (Nature of Business)
(5) (Competitive Advantage)
( C o m p e t i t i v e A d v a n t a g e s )
PWA Core Competency
Values
Nature of Business
Competitive Advantage
Top Management Interview
Employees Characteristics
Repetitive Problems
Customers Requirements
Stakeholders Requirements
Vision/Mission
-
MSI 5 - 19
(6) (Customer Requirements)
(7) (Stakeholders Requirements)
(8)
-
MSI 5 - 20
5-3 : (Core Competency)
(Core Competency) .
(Vision)/ (Mission) -
(Mission) -
(Values) - - -
- - -
(Nature of Business) - (Manufacturing Base) - (Public Utility) -
(Service Industry)
(Organizational Competence) - (Knowledge of Water Supply
Business) - (Cost Awareness) - (Result Oriented) -
(Responsiveness)
(Customer Requirements)
- (Quality water)
- (Good service)
- (Sufficient quantity)
- (Reasonable price) (Stakeholders Requirements)
- (Quality water) - (Good service) - (Reasonable price) -
(Financial stability)
- (Social contribution) - (Good Governance) - (Safety) -
(Efficient and effective operation)
-
MSI 5 - 21
(Core Competency) .
- (Dedicated/ Perseverant /Committed employees) - (Quality
people) - (Learning people)
. (Employees Characteristics) -
(Responsiveness) -
(Responsibility) -
(Open mindedness) - (Adaptability)
- (Continuous Improvement)
- (Fast Team) -
(Effectiveness and Efficiency) -
(Result orientation) (Repetitive Problems)
- (Lack of service minded) - (Negligence) - (Unable to raise the
price)
.
(1) Customer Focus
(2) Team Spirit
(3) Adaptive
(4) Sense of Ownership
(5) Standard of Excellence
(6) Perseverance
-
MSI 5 - 22
5.4.3
. (Competency) ( 5-2)
5.4.4
(Key Performance Indicators)
( O n -g o i n g t w o - w a y c o m m u n i c a t i o n )
(Coaching and feedback)
(Performance Management)
-
MSI 5 - 23
6
(1) (Performance Planning) (Key Performance Indicators)
(2) (Performance Execution)
(Coaching) ( F e e d b a c k )
(3) (Performance Assessment)
-
MSI 5 - 24
(Performance Rating)
5
1
2
3
4
5
(4) (Performance Review)
(Competency)
. .
-
MSI 5 - 25
. ( 5 - 2 )
(5)
1 2
1) 2)
3)
(Key Performance Indicators)
- -
-
-
MSI 5 - 26
5-4 :
. / /
(Recruiting Plan)
Zero Complaint
( .. 2549 )
( .. 2549 )
. / /
/
100% Positive Feedback
IT (Status)
. / /
Screening Recruiting
-
MSI 5 - 27
/ /
(Recruiting Interview) Interview .. 2549
Interview Recruiting Quality
10 40 .. 2549
(6)
5.4.5
( 5-3)
(1)
(2)
(3)
(4)
-
MSI 5 - 28
(1) (2) (3) (4) (5) (6)
.
5.4.6
(Motivation) (Pay for Performance)
3
5 5
-
MSI 5 - 29
5-5 :
%
1 1,200 1,300 12 14%
2 900 1,000 9 11%
3 600 700 6 8%
4 300 400 5 3%
5 0 0
(Significant Different)
( F o r c e d D i s t r i b u t i o n )
-
MSI 5 - 30
5-6 : (Forced Distribution)
(Forced
Distribution)
1 2 % 11 %
2 18 % 9 %
3 60 % 7 %
4 18 % 5 %
5 2 % 0 % : 7%
