************You might discuss: - the benefits and the
limitations of quality circles - the impact of quality circles on
workers - requirements for quality circles to be successful -
implementation of quality circles in the U.S.*This slide simply
introduces the four activities. Subsequent slides expand on
each.*One might begin discussion of this slide by introducing the
difference between leadership and management.
The point should also be made, again, about the need for
involvement and commitment throughout the organization.*Some
students may find the notion of continuous improvement (Why cant we
do it right the first time?) and employee empowerment (Doesnt this
reduce or abrogate the role of the manager?) the most difficult to
accept. If you have not done so already, this might be a good time
to discuss each in some depth.
The following slide may be used in a discussion of
empowerment.*This slide can be used to form the basis for a
discussion of empowerment. If you wish to discuss empowerment -
begin by asking students to define the term. You may find students
are already comfortable with the term, in which case the discussion
can be rather short; or, you may find they have unrealistic
expectations (or desires?) - in which case you may wish to pursue
the discussion at greater length. It may be helpful to ask students
to identify the benefits and pitfalls to both management and
worker. (For example, empowerment requires workers to assume
greater responsibility.)*Again, a point to be made here is the
universality required to achieve TQM.*Again, a point to be made
here is the universality required to achieve TQM.***
