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Customer Experience Powered By IBM Smart Process

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Page 1: Customer Experience Powered By IBM Smart Process
Page 2: Customer Experience Powered By IBM Smart Process

About Cognizant

12,000+ projects in40 countries………………………. .

Founded in 1994(CTSH, NASDAQ) ……………………….

HeadquartersTeaneck, NJ

……………….……….………..

821active customers

………………………………..50+ global operationscenters

………………….….. .

…………………….…………..….….25+ regionalsales offices.

Market capitalizationover $20 billion ………………… ………….

Page 3: Customer Experience Powered By IBM Smart Process

IBM Smarter Process @ CognizantONE OF THE LARGEST SMARTER PROCESS

(IBM BPM & ODM) PRACTICE2100+ trained & certified consultants

MOST EXPERIENCED IBM INTEGRATOR200+ deployments

2015 BEACON AWARD WINNERA preferred global Implementation partner

INVESTED SOLUTION PROVIDER12+ solutions across industries, 25+ accelerators

Page 4: Customer Experience Powered By IBM Smart Process
Page 5: Customer Experience Powered By IBM Smart Process

Customer Experience Emotion Management

WOW Moments

Technology Innovation

Operational Model

Reinvent

Page 6: Customer Experience Powered By IBM Smart Process

Transform Customer Experience – Transform Industry

23.9 Bn to 180.2 Bn during 2003-13Borders went bankrupt

1.5 Bn to 21.7 Bn during 2003-13Blockbuster went bankrupt

0 Bn to 132 Bn during 2003-13MySpace: 0.58 Bn to 0.04 Bn

Page 7: Customer Experience Powered By IBM Smart Process

Concept of Code Halo’sCODE HALO’S IS THE AURA OF DIGITAL INFORMATION AROUND ANY

NOUN

Page 8: Customer Experience Powered By IBM Smart Process

Enabling Digital Transformation

ENGAGING

INTEGRATED

CONTEXTUAL Leveraging big data, crowd, analytics

Enabling complex event processing, straight through processes

Customer centricity

CODE HALO PROCESSES & SYSTEMS

Page 9: Customer Experience Powered By IBM Smart Process

QUESTIONS & ANSWERS